Compaq nc8000 HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 48

Flowchart 2.1-Initial Troubleshooting, Troubleshooting, Maintenance and Service Guide

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Troubleshooting Flowchart 2.1-Initial Troubleshooting Begin troubleshooting. N Is there power? Go to "Flowchart 2.2-No Power, Part 1". Y N Beeps, LEDs, or error messages? Y N Check LED board, speaker connections. N All drives working? Y Go to "Flowchart 2.17-Nonfunctioning Device" Is there video? (no boot) Y N Is the OS loading? Go to "Flowchart 2.6-No Video, Part 1" Y Go to "Flowchart 2.9-No OS Loading" N Keyboard/ pointing device working? N Go to "Flowchart 2.18-Nonfunctioning Keyboard"or "Flowchart 2.19-Nonfunctioning Pointing Y N Connecting to network or modem? Y Go to "Flowchart 2.20-No Network/Modem Connection" Is there sound? Go to "Flowchart 2.15-No Audio, Part 1" End Y Maintenance and Service Guide 2-11

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Troubleshooting
Maintenance and Service Guide
2–11
Flowchart 2.1—Initial Troubleshooting
Connecting
to network
or modem?
Begin
troubleshooting.
Is there
power?
Is the OS
loading?
Is there video?
(no boot)
Is there
sound?
Beeps,
LEDs, or error
messages?
Keyboard/
pointing
device
working?
Go to
“Flowchart
2.17—Nonfunc-
tioning Device”
Go to
“Flowchart 2.2—No
Power, Part 1”
.
Go to
“Flowchart 2.6—No
Video, Part 1”
All drives
working?
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
N
End
N
N
N
Go to
“Flowchart 2.9—No
OS Loading”
Go to
“Flowchart 2.15—No
Audio, Part 1”
Go to
“Flowchart
2.18—Nonfunc-
tioning Key-
board”
or
“Flowchart
2.19—Nonfunc-
tioning Pointing
Check
LED board,
speaker
connections.
Go to
“Flowchart 2.20—No
Network/Modem
Connection”