D-Link DWA-566 Product Manual - Page 44

The computer does not recognize the DWA-566 Wireless Adapter., Hide extension for known file types - driver windows 7

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Section 5 - Troubleshooting 5. The computer does not recognize the DWA-566 Wireless Adapter. • Make sure that the DWA-566 Wireless Adapter is properly seated in the computer's PCI Express slot. • If Windows does not detect the hardware upon insertion of the adapter, make sure to completely remove drivers that were previously loaded. To remove the drivers, do the following: A. Under Tools > select Folder Options... > select View > under Hidden files and folders > select Show hidden files and folders. B. Uncheck Hide extension for known file types > click on Apply C. Search for previously loaded driver files. Remove these files from the INF and SYSTEM (DRIVERS) folders in the Windows directory. Note: Windows® XP and 2000 will rename .inf files that have not received WHQL certification into oem.inf files (e.g., oem1.inf). 6. The computer with the DWA-566 installed is unable to connect to the wireless network and/or the Internet. • Check that the LED indicators for the broadband modem are indicating normal activity. If not, there may be a problem with the broadband connection. • Check that the LED indicators on the wireless router are functioning properly. If not, check that the AC power and Ethernet cables are firmly connected. • Check that the IP Address, subnet mask, gateway, and DNS settings are correctly entered for the network. D-Link DWA-566 User Manual 44

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44
D-Link DWA-566 User Manual
Section 5 - Troubleshooting
•
Make sure that the DWA-566 Wireless Adapter is properly seated in the computer’s PCI Express slot.
•
If Windows does not detect the hardware upon insertion of the adapter, make sure to completely remove drivers
that were previously loaded. To remove the drivers, do the following:
A.
Under
Tools
> select
Folder Options…
> select
View
> under Hidden files and folders > select Show
hidden files and folders.
B.
Uncheck
Hide extension for known file types
> click on
Apply
C.
Search for previously loaded driver files. Remove these files from the INF and SYSTEM (DRIVERS) folders
in the Windows directory.
Note:
Windows® XP and 2000 will rename .inf files that have not received WHQL
certification into oem.inf files (e.g., oem1.inf).
5.
The computer does not recognize the DWA-566 Wireless Adapter.
•
Check that the LED indicators for the broadband modem are indicating normal activity. If not, there may be a
problem with the broadband connection.
•
Check that the LED indicators on the wireless router are functioning properly. If not, check that the AC power
and Ethernet cables are firmly connected.
•
Check that the IP Address, subnet mask, gateway, and DNS settings are correctly entered for the network.
6. The computer with the DWA-566 installed is unable to connect to the wireless network and/or the Internet.