Dell E5515H Dell User Guide - Page 54

Common Problems, Common, Symptoms, What You, Experience, Possible Solutions

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Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions. Common Symptoms No Video/Power LED off No Video/Power LED on Poor Focus Shaky/Jittery Video What You Experience No picture No picture or no brightness Picture is fuzzy, blurry, or ghosting Wavy picture or fine movement Possible Solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is depressed fully. • Increase brightness & contrast controls via OSD. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Ensure that the correct input source is selected via the Input Source Select menu. • Run the built-in diagnostics. • Perform Auto Adjust via OSD. • Adjust the Phase and Pixel Clock controls via OSD. (For VGA source only) • Eliminate video extension cables. • Reset the monitor to Factory Settings. • Change the video resolution to the correct aspect ratio (16:9). • Perform Auto Adjust via OSD. (For VGA source only) • Adjust the Phase and Pixel Clock controls via OSD. (For VGA source only) • Reset the monitor to Factory Settings. • Check environmental factors. • Relocate the monitor and test in another room. 54  Troubleshooting

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54
Troubleshooting
Common Problems
The following table contains general information about common monitor
problems you might encounter and the possible solutions.
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power LED
off
No picture
•
Ensure that the video cable
connecting the monitor and
the computer is properly
connected and secure.
•
Verify that the power outlet is
functioning properly using any
other electrical equipment.
•
Ensure that the power button
is depressed fully.
No Video/Power LED
on
No picture or no
brightness
•
Increase brightness & contrast
controls via OSD.
•
Perform monitor self-test
feature check.
•
Check for bent or broken pins
in the video cable connector.
•
Ensure that the correct input
source is selected via the
Input Source
Select menu.
•
Run the built-in diagnostics.
Poor Focus
Picture is fuzzy,
blurry, or ghosting
•
Perform Auto Adjust via OSD.
•
Adjust the Phase and Pixel
Clock controls via OSD.
(For VGA source only)
•
Eliminate video extension
cables.
•
Reset the monitor to
Factory
Settings
.
•
Change the video resolution
to the correct aspect ratio
(16:9).
Shaky/Jittery Video
Wavy picture or fine
movement
•
Perform Auto Adjust via OSD.
(For VGA source only)
•
Adjust the Phase and Pixel
Clock controls via OSD.
(For VGA source only)
•
Reset the monitor to
Factory
Settings
.
•
Check environmental factors.
•
Relocate the monitor and test
in another room.