Dell Latitude 12 Rugged Tablet 7202 Dell Latitude 12 Rugged Tablet-7202\u0026# - Page 27

System problem, Touchscreen problem, Problems, Possible causes, Possible solutions, Power, Settings - drivers

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System problem Problems Tablet does not turn on Possible causes The battery is completely discharged. Tablet does not turn off Tablet locks up Tablet is not responding or behaving unexpectedly • Driver failure • Operating system failure • Virus/Malware Software or feature is not working as expected Docking station not working as expected Possible solutions 1. Charge the tablet for at least 4 hours. 2. Press and hold the Power button for 4 seconds. Press and hold the Power button for 11 seconds to perform a hard shut down. Press and hold the power button for 11 seconds to perform a hard shut down. 1. Shut down and restart your tablet. 2. Refresh the tablet. 3. Contact Dell's support service. Go to dell.com/ support or dell.com/ contactdell. Restart your tablet. Software updates may have been downloaded in the background. Swipe from the right edge of the display to access the Charms bar and touch Settings→ Power→ Restart to restart the tablet. • Un-dock / Re-dock your tablet. If the issue still continues, power cycle your tablet on the dock. • Try to dock your tablet with another Dell docking station (if available). Touchscreen problem Problems Possible causes Touchscreen responds slowly or improperly Protective cover prevents the tablet from recognizing your inputs. Possible solutions • Shutdown and restart your tablet. • Gently wipe the display with a clean dry cloth. • Remove any protective covers from the touchscreen. 27

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System problem
Problems
Possible causes
Possible solutions
Tablet does not turn on
The battery is completely
discharged.
1.
Charge the tablet for at least
4 hours.
2.
Press and hold the
Power
button for 4 seconds.
Tablet does not turn off
Press and hold the
Power
button
for 11 seconds to perform a hard
shut down.
Tablet locks up
Press and hold the power button
for 11 seconds to perform a hard
shut down.
Tablet is not responding or
behaving unexpectedly
•
Driver failure
•
Operating system failure
•
Virus/Malware
1.
Shut down and restart your
tablet.
2.
Refresh the tablet.
3.
Contact Dell’s support
service. Go to dell.com/
support or dell.com/
contactdell.
Software or feature is not
working as expected
Restart your tablet. Software
updates may have been
downloaded in the background.
Swipe from the right edge of the
display to access the Charms bar
and touch
Settings
→
Power
→
Restart
to restart the tablet.
Docking station not working as
expected
•
Un-dock / Re-dock your
tablet. If the issue still
continues, power cycle your
tablet on the dock.
•
Try to dock your tablet with
another Dell docking station
(if available).
Touchscreen problem
Problems
Possible causes
Possible solutions
Touchscreen responds slowly or
improperly
Protective cover prevents the
tablet from recognizing your
inputs.
•
Shutdown and restart your
tablet.
•
Gently wipe the display with a
clean dry cloth.
•
Remove any protective covers
from the touchscreen.
27