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Dell Latitude D630 User's Guide - Page 120

General, Wireless Local Area Network (WLAN), Mobile Broadband (Wireless Wide Area Network)

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General C H E C K T H E N E TW O R K C A B L E C O N N E CT O R - Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network connector. C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R - No light indicates that no network communication exists. Replace the network cable. RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN. C H E C K Y O U R N E T W O R K S E T T I N G S - Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning. Wireless Local Area Network (WLAN) For information about troubleshooting wireless local area networks, see "Wireless Local Area Network" on page 63. Mobile Broadband (Wireless Wide Area Network) NOTE: The Dell Mobile Broadband Card Utility user's guide is available through the Windows Help and Support Center. To access the Help and Support Center, click Start→ Help and Support. You can also download the Dell Mobile Broadband Card Utility user's guide from support.dell.com. NOTE: Remove any network cables from the computer and disable the WLAN card. To disable the WLAN card, click Start→ Connect To→ Wireless Network Connection→ Disable. NOTE: The icon appears on the Windows desktop if the computer has a Dell Mobile Broadband card installed. Double-click the icon to launch the utility. Once the utility has launched, the icon appears in the notification area. C ANNOT CONNECT - The Dell Mobile Broadband Card must be activated on the network in order to connect. Once the Dell Mobile Broadband Card Utility has been launched, position the mouse over the icon in the taskbar to read the status of the connection. If the status indicates the mobile broadband card is not activated, see "Activate your Mobile Broadband card" on page 121 for more information. If problems persist, contact your Mobile Broadband service carrier for details on your plan. C H E C K Y O U R M O B I L E B R O A D B A N D N E T W O R K S E R V I C E - Contact your Mobile Broadband service carrier to verify coverage plan and supported services. 120 Troubleshooting

Section	Page
Dell™ Latitude™ D630/D630c	1
Finding Information	13
About Your Computer	21
Front View	21
Left Side View	25
Right Side View	28
Back View	28
Bottom View	32
Transferring Information to a New Computer	35
Microsoft® Windows® XP	35
Running the Files and Settings Transfer Wizard With the Operating System Media	36
Running the Files and Settings Transfer Wizard Without the Operating System Media	37
Microsoft Windows Vista®	39
Easy Transfer Cable for Windows Vista	39
Using a Battery	41
Battery Performance	41
Checking the Battery Charge	42
Dell™ QuickSet Battery Meter	42
Microsoft® Windows® Power Meter	43
Charge Gauge	43
Low-Battery Warning	44
Conserving Battery Power	44
Power Management Modes	45
Standby and Sleep Mode	45
Hibernate Mode	45
Configuring Power Management Settings	46
Accessing Power Options Properties	46
Charging the Battery	47
Replacing the Battery	47
Storing a Battery	48
Battery Errors	48
Using the Keyboard	49
Numeric Keypad	49
Key Combinations	50
System Functions	50
Battery	50
Display Functions	50
Power Management	50
Microsoft® Windows® Logo Key Functions	51
Touch Pad	51
Customizing the Touch Pad and Track Stick	52
Changing the Track Stick Cap	53
Using the Display	55
Adjusting Brightness	55
Using the Ambient Light Sensor	55
Switching the Video Image	57
Setting Display Resolution and Refresh Rate	57
Dual Independent Display Mode	58
Swapping Primary and Secondary Displays	59
Setting Up and Using Networks	61
Connecting a Network or Broadband Modem Cable	61
Setting Up a Network in the Microsoft® Windows® XP Operating System	62
Setting Up a Network in the Microsoft Windows Vista® Operating System	62
Wireless Local Area Network	63
What You Need to Establish a WLAN Connection	63
Checking Your Wireless Network Card	63
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	64
Connecting to a WLAN	65
Mobile Broadband (or Wireless Wide Area Network)	68
What You Need to Establish a Mobile Broadband Network Connection	68
Checking Your Dell Mobile Broadband Card	68
Connecting to a Mobile Broadband Network	69
Enabling/Disabling the Dell™ Mobile Broadband Card	70
Managing Your Network Settings Through the Dell QuickSet Location Profiler	70
Dell Wi-Fi Catcher™ Network Locator	71
Microsoft® Windows® Firewall	71
Using Multimedia	73
Playing Media	73
Copying Media	75
How to Copy Media	75
Using Blank Media	76
Helpful Tips	77
Adjusting the Volume	78
Adjusting the Picture	79
Microsoft® Windows® XP Operating System	79
Microsoft Windows Vista® Operating System	79
Using Cards	81
Card Types	81
PC Cards	81
ExpressCards	81
Smart Cards	81
Card Blanks	82
Extended Cards	82
Installing a PC Card or ExpressCard	82
PC Card	82
ExpressCards	83
Removing a Card or Blank	84
Securing Your Computer	85
Security Cable Lock	85
Smart Card	86
About Smart Cards	86
Installing a Smart Card	86
Passwords	87
About Passwords	88
Using a Primary (or System) Password	89
Using an Administrator Password	89
Using a Hard Drive Password	90
Trusted Platform Module (TPM)	91
Enabling the TPM Feature	91
Security Management Software	92
Activating the Security Management Software	92
Using the Security Management Software	93
Computer Tracking Software	93
If Your Computer Is Lost or Stolen	93
Cleaning Your Computer	95
Computer, Keyboard, and Display	95
Touch Pad	96
Mouse	96
Floppy Drive	97
CDs and DVDs	97
Troubleshooting	99
Diagnostic Lights	99
Diagnostic Light Codes During POST	99
Dell™ Technical Update Service	101
Dell Diagnostics	101
When to Use the Dell Diagnostics	102
Starting the Dell Diagnostics From Your Hard Drive	102
Starting the Dell Diagnostics from the Drivers and Utilities Media	103
Dell Diagnostics Main Menu	104
Dell Support Utility	105
Accessing the Dell Support Utility	105
Clicking the Dell Support Icon	106
Double-Clicking the Dell Support Icon	106
Drive Problems	106
Media drive problems	107
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray	107
If you hear an unfamiliar scraping or grinding sound	108
Hard drive problems	108
E-Mail, Modem, and Internet Problems	108
Error Messages	110
IEEE 1394 Device Problems	115
Keyboard Problems	115
External Keyboard problems	115
Unexpected characters	117
Lockups and Software Problems	117
The computer does not start up	117
The computer stops responding	117
A program stops responding or crashes repeatedly	117
A program is designed for an earlier Microsoft® Windows® operating system	118
A solid blue screen appears	118
Other software problems	118
Memory Problems	119
Network Problems	119
General	120
Wireless Local Area Network (WLAN)	120
Mobile Broadband (Wireless Wide Area Network)	120
PC Card Problems	121
Power Problems	122
Ensuring Sufficient Power for Your Computer	123
Docking Power Considerations	123
Printer Problems	124
Scanner Problems	124
Sound and Speaker Problems	125
No sound from integrated speakers	125
No sound from external speakers	126
No sound from headphones	126
Touch Pad or Mouse Problems	126
Video and Display Problems	127
If the display is blank	128
If the display is difficult to read	128
If only part of the display is readable	129
Intel® Active Management Technology	131
System Setup Program	135
Overview	135
Viewing the System Setup Screens	136
System Setup Screens	136
Commonly Used Options	136
Changing the Boot Sequence	136
Changing Printer Modes	138
Changing COM Ports	138
Reinstalling Software	139
Drivers	139
What Is a Driver?	139
Identifying Drivers	139
Reinstalling Drivers and Utilities	140
Using the Hardware Troubleshooter Tool	144
Microsoft Windows XP	144
Microsoft Windows Vista	144
Restoring Your Operating System	144
Using Microsoft® Windows® System Restore	145
Using the Operating System Media	146
Adding and Replacing Parts	149
Before You Begin	149
Recommended Tools	149
Turning Off Your Computer	149
Before Working Inside Your Computer	150
Hinge Cover	152
Keyboard	153
Internal Card With Bluetooth® Wireless Technology	154
Coin-Cell Battery	156
Memory	157
Wireless Local Area Network (WLAN) Card	163
Mobile Broadband Card	166
Subscriber Identity Module (SIM) Card	169
Hard Drive	170
Media Bay	173
Removing Media Bay Devices	173
FCM (Flash Cache Module)	174
Dell™ QuickSet	177
Traveling With Your Computer	179
Identifying Your Computer	179
Packing the Computer	179
Travel Tips	180
Traveling by Air	181
Specifications	183
Getting Help	193
Obtaining Assistance	193
Technical Support and Customer Service	194
DellConnect	194
Online Services	194
AutoTech Service	195
Automated Order-Status Service	195
Problems With Your Order	195
Product Information	196
Returning Items for Warranty Repair or Credit	196
Before You Call	196
Contacting Dell	199
Appendix	201
FCC Notice (U.S. Only)	201
FCC Class B	201
Macrovision Product Notice	202

Match case Limit results 1 per page

120

Troubleshooting

General

HECK

THE

NETWORK

CABLE

CONNECTOR

—

Ensure that the network cable is

firmly inserted into both the network connector on the back of the computer

and the network connector.

HECK

THE

NETWORK

LIGHTS

THE

NETWORK

CONNECTOR

—

No light indicates

that no network communication exists. Replace the network cable.

ESTART

THE

COMPUTER

AND

LOG

THE

NETWORK

AGAIN

HECK

YOUR

NETWORK

SETTINGS

—

Contact your network administrator or the

person who set up your network to verify that your network settings are correct

and that the network is functioning.

Wireless Local Area Network (WLAN)

For information about troubleshooting wireless local area networks, see

"Wireless Local Area Network" on page 63.

Mobile Broadband (Wireless Wide Area Network)

NOTE:

The Dell Mobile Broadband Card Utility user’s guide is available through the

Windows Help and Support Center. To access the Help and Support Center, click

Start

→

Help and Support

. You can also download the Dell Mobile Broadband Card

Utility user’s guide from

support.dell.com

NOTE:

Remove any network cables from the computer and disable the WLAN card.

To disable the WLAN card, click

Start

→

Connect To

→

Wireless Network

Connection

→

Disable

NOTE:

The

icon appears on the Windows desktop if the computer has a Dell

Mobile Broadband card installed. Double-click the icon to launch the utility. Once

the utility has launched, the icon appears in the notification area.

ANNOT

CONNECT

—

The Dell Mobile Broadband Card must be activated on

the network in order to connect. Once the Dell Mobile Broadband Card Utility

has been launched, position the mouse over the

icon in the taskbar to read

the status of the connection. If the status indicates the mobile broadband card

is not activated, see "Activate your Mobile Broadband card" on page 121 for

more information. If problems persist, contact your Mobile Broadband service

carrier for details on your plan.

HECK

YOUR

OBILE

ROADBAND

NETWORK

SERVICE

—

Contact your Mobile

Broadband service carrier to verify coverage plan and supported services.