Dell P713W User's Guide - Page 107

Communication with printer lost when connected to Virtual Private Network (VPN) - issues

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Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time. If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns. Wireless troubleshooting • "Resetting the wireless settings to factory defaults" on page 107 • "Cannot print over wireless network" on page 107 • "Wi-Fi indicator light is not lit" on page 110 • "Wi-Fi indicator light is green but the printer does not print (Windows only)" on page 110 • "Wi-Fi indicator light is still orange" on page 111 • "Wi-Fi indicator light is blinking orange during installation" on page 112 • "Wireless print server not installed" on page 115 • ""Communication not available" message displays when printing wirelessly" on page 115 • "Communication with printer lost when connected to Virtual Private Network (VPN)" on page 107 • "Resolving intermittent wireless communications issues" on page 117 Resetting the wireless settings to factory defaults 1 From the home screen, navigate to Reset Network Settings: > Network Setup > Reset Network Settings 2 Touch Yes. The printer wireless settings are reset to factory default settings. To verify, print a network setup page. Cannot print over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software. Before you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE WIRELESS ACCESS POINT OFF AND THEN BACK ON Turning the access point off and then back on again can sometimes refresh network connections and resolve connectivity issues. DISCONNECT FROM VPN SESSION When you are connected to another network through a VPN connection, you will not be able to access the printer over your wireless network. End your VPN session and try printing again. MAKE SURE DEMO MODE IS TURNED OFF Check to see if your printer has a Demo Mode. Selected printer features are not available when Demo Mode is turned on. Troubleshooting 107

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Communication with printer lost when connected to Virtual Private
Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most
Virtual Private
Networks
(VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.
Wireless troubleshooting
•
“Resetting the wireless settings to factory defaults” on page 107
•
“Cannot print over wireless network” on page 107
•
“Wi-Fi indicator light is not lit” on page 110
•
“Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 110
•
“Wi-Fi indicator light is still orange” on page 111
•
“Wi-Fi indicator light is blinking orange during installation” on page 112
•
“Wireless print server not installed” on page 115
•
““Communication not available” message displays when printing wirelessly” on page 115
•
“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 107
•
“Resolving intermittent wireless communications issues” on page 117
Resetting the wireless settings to factory defaults
1
From the home screen, navigate to
Reset Network Settings
:
>
Network Setup
>
Reset Network Settings
2
Touch
Yes
.
The printer wireless settings are reset to factory default settings. To verify, print a network setup page.
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then you can try uninstalling and reinstalling the software.
Before you reinstall the software, check the troubleshooting checklist, and then do the following:
T
URN
THE
WIRELESS
ACCESS
POINT
OFF
AND
THEN
BACK
ON
Turning the access point off and then back on again can sometimes refresh network connections and resolve
connectivity issues.
D
ISCONNECT
FROM
VPN
SESSION
When you are connected to another network through a VPN connection, you will not be able to access the printer
over your wireless network. End your VPN session and try printing again.
M
AKE
SURE
D
EMO
M
ODE
IS
TURNED
OFF
Check to see if your printer has a Demo Mode. Selected printer features are not available when Demo Mode is
turned on.
Troubleshooting
107