Dell PowerEdge M420 Dell PowerEdge M620 Systems Owner's Manual
Dell PowerEdge M420 Manual
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- Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 1
Dell PowerEdge M620 Systems Owner's Manual Regulatory Model: HHB Regulatory Type: HHB003 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 2
damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell™, the Dell logo, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 3
Contents Notes, Cautions, and Warnings 2 1 About Your System...7 Front-Panel Features And Indicators...7 Using USB Diskette or USB DVD/CD Drives...7 Hard-Drive Features...8 Other Information You May Need...9 2 Using The System Setup And Boot Manager 11 Choosing The System Boot Mode...11 Entering - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 4
Blade...26 Opening And Closing The Blade...27 Opening The Blade...27 Closing The Blade...28 Inside The Blade...28 Cooling Shroud...29 Removing The Cooling Shroud...29 Installing The Cooling Shroud...30 System Memory...30 General Memory Module Installation Guidelines 31 Mode-Specific For Servicing a - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 5
Troubleshooting Hard Drives...60 Troubleshooting USB Devices...60 Troubleshooting An Internal SD Card...60 Troubleshooting Processors...61 Troubleshooting The Blade System Board...61 Troubleshooting The NVRAM Backup Battery...62 5 Using System Diagnostics...63 Dell 67 7 Technical Specifications...69 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 6
System Error Messages...73 Warning Messages...130 Diagnostic Messages...131 Alert Messages...131 9 Getting Help...133 Contacting Dell...133 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 7
5. blade power button Using USB Diskette or USB DVD/CD Drives The blade has USB ports on the front which allows you to connect a USB diskette drive, USB flash drive, USB DVD/CD drive, keyboard, or mouse. The USB drives can be used to configure the blade. NOTE: Your blade supports only Dell-branded - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 8
supports two 2.5-inch SAS or SATA hard drives. NOTE: SAS/SATA hard drives cannot be mixed within a blade. The hard-disk drives plug into the hard-drive backplane inside the blade. On blades with a diskless configuration, all hard drive slots are initialized after system power is applied. Drives are - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 9
, and technical specifications. • The Rack Installation Instructions included with your rack solution describes how to install your system into a rack. • The Dell PowerEdge M1000e Enclosure Owner's Manual provides information about enclosure features and describes how to troubleshoot the enclosure - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 10
10 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 11
System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 integrated devices • Set performance and power management thresholds • Manage system security interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 12
the BIOS boot mode. NOTE: For the latest information on supported operating systems, see dell.com/ossupport. Entering System Setup 1. Turn on or restart note of the message. See System Error Messages section of this manual for an explanation of the message and suggestions for correcting errors. NOTE - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 13
enables or disables support for local BIOS update and the power button on the system. Miscellaneous Settings Displays options to change the system date, time, and so on. System Information Screen Menu Item System Model Name System BIOS Version System Service Tag System Manufacturer Description - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 14
set to Optimizer Mode. Node Interleaving If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA) (asymmetric) memory configurations. By default, Node Interleaving option is - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 15
number of enabled cores in each processor. By default, the Number of Cores per Processor option is set to All. Specifies if the processor(s) support 64-bit extensions. Displays the maximum core frequency of the processor. Displays the bus speed of the processors. NOTE: The processor bus speed option - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 16
Menu Item Boot Sequence Retry BIOS Boot Settings UEFI Boot Settings One-Time Boot Description If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems. By default, the Boot Mode - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 17
configuration of mezzanine cards installed in the specified slots. Only mezzanine card slots that are present on your system are available Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 18
instructions /Mwait setting does not impact system power/performance. Memory Patrol Scrub Allows you based on the DIMM capacity and the numbers of DIMMs installed. By , Virtualization Technology must be enabled and TPM Security must be enabled with Pre-boot Support option is set to Unlocked. 18 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 19
to Enabled. Allows you to set how the system reacts after AC power is restored to the system. By default, the AC Power Recovery option is set to Last. Miscellaneous Settings Menu Item System Time System Date Asset Tag Keyboard NumLock Description Allows you to set the time on the system. Allows - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 20
the system password to log on to the system. To assign a system and/or setup password: 1. To enter System Setup, press immediately after a power-on or reboot. 2. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. 3. In the System BIOS - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 21
and/or Setup password: 1. To enter System Setup, press immediately after a power-on or reboot. 2. In the System Setup Main Menu, select System BIOS and press systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 22
Menu Item Continue Normal Boot BIOS Boot Menu UEFI Boot Menu Driver Health Menu Launch System Setup System Utilities Description The system attempts , Delete Boot Option, or Boot From File. Displays a list of the drivers installed on the system and their health status. Enables you to access the - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 23
System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server's lifecycle. The iDRAC7 User's Guide, at support.dell.com/manuals. Entering The iDRAC Settings Utility 1. Turn on or restart the managed system. 2. Press during Power-on Self- - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 24
24 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 25
or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Removing The Blade 1. Power down the blade using OS commands or the CMC, and - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 26
or Installing the Blade 1. blade handle 2. release button 3. blade 4. guide rail on enclosure 5. guide rail on blade (or blade blank) Installing The Blade 1. If you are installing a new blade, remove the plastic cover from the I/O connector(s) and save for future use. 2. Orient the blade so that the - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 27
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 28
cover until it clicks into position. A properly seated cover is flush with the surface of the chassis. Inside The Blade Figure 5. Inside the Blade 1. management riser card 2. optional mezzanine card 1 - Fabric C 3. optional mezzanine card 2 - Fabric B 4. network daughter card 5. memory modules (for - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 29
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 30
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 31
following are the recommended guidelines for best performance: • UDIMMs and RDIMMs must not be mixed. • x4 and x8 DRAM based DIMMs can be mixed. For more information, see Mode-Specific Guidelines. • A maximum of two UDIMMs can be populated in a channel. • Up to two quad-rank RDIMMs and up to three - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 32
Type (in Sink Watts) Number of DIMMs Maximum System Capacity Reliability, Availability, and Serviceability (RAS) Features Single processor up to based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMMs - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 33
) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory for sockets with black and green release tabs. This ensures that identical DIMMs are installed in matched pairs for example, A1 with A2, A3 with - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 34
MT/s 2R x4, 1600 MT/s 2R x4, 1333 MT/s 2R x4, 1600 MT/s 2R x4, 1333 MT/s DIMM Slot Population A1, A2, A3, A4, A5, A6, A7, A8 A1, A2, A3, A4 A1, A2, MT/s 2R x8, 1333 MT/s 2R x4, 1333 MT/s 2R x4, 1600 MT/s 2R x8, 1333 MT/s DIMM Slot Population A1, A2, A3, A4, B1, B2, B3, B4 A1, A2, A3, A4, A5, A6, - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 35
, 1600 MT/s 2R x4, 1333 MT/s 2R x4, 1600 MT/s 2R x4, 1333 MT/s DIMM Slot Population B4, B5, B6, B7, B8, B9, B10, B11, B12 A1, A2, A3 WARNING: The DIMMs are hot to touch for some time after the blade has been powered down. Allow time for the DIMMs to cool before handling them. Handle the DIMMs by the - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 36
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 37
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 38
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 39
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 40
using SD cards in both slots and provides redundancy. • Single card operation - single card operation is supported, but without redundancy. Disabled, replace the failed SD card with a new SD card. 4. Install the blade in the enclosure. 5. Enter the System Setup and ensure that the Internal SD - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 41
the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the blade from the enclosure. 2. Open the blade. 3. Locate the USB connector / USB - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 42
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 43
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the blade from the enclosure. 2. Open the blade. 3. Install the Network Daughter Card/LOM riser card: a) Align the slots - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 44
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions the blade system board. - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 45
Figure 14. Installing and Removing a Heat Sink 1. screws (4) 2. heat sink 6. Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 46
so that the socket is ready for the new processor. CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor/ DIMM blank in the vacant socket to ensure proper system cooling. The processor - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 47
Figure 16. Installing and Removing a Processor 1. socket-release lever 2 2. pin-1 corner of processor 3. tabs (2) 4. processor shield 5. socket protective cap 6. socket-release lever 1 7. pin-1 corner on system board 8. processor 47 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 48
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions locating blade board. 48 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 49
verify that the new processor operates correctly. 12. Update the system BIOS. Hard Drives • The system supports up to two 2.5 inch SAS or SATA hard drives. • All drives connect to the blade system board through the SAS/SATA backplane board. • Hard drives are supplied in special hot-swappable drive - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 50
NOTE: Not all operating systems support hot-swappable drive installation. See slot on the blade. 3. Push the drive carrier into the slot until the handle makes contact with the blade Servicing a Hard Drive NOTE: This section applies only to situations where the blade must be powered down to service - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 51
power off the blade to service a hard drive, wait 30 seconds after the blade's power indicator turns off before removing the hard drive. Otherwise, the hard drive may not be recognized after it is reinstalled and the blade is powered drive's controller board's connector end of the drive at the back - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 52
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 53
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 54
board 4. tabs on system chassis 5. slots in system board tray Installing The System the new system board into the open end of the blade chassis until the retention latch or retention blade chassis. 3. Replace the mezzanine card(s) in their original locations. 4. Reinstall the hard-drive - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 55
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 56
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 57
controller card so that the card-connector aligns with the system board connector. 2. Adjust the other end of the card so that the card edge is secured under the two tabs on the plastic to secure the storage controller card to the blade system board. 5. Reinstall the system board. 6. Install the - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 58
58 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 59
and follow the safety instructions that came with the product. NOTE: For troubleshooting information on the M1000e enclosure components, see "Troubleshooting The Enclosure" in the Dell PowerEdge M1000e Enclosure Owner's Manual at support.dell.com/manuals. Troubleshooting System Memory CAUTION: Many - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 60
or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can destroy data stored on the hard - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 61
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the blade from the enclosure. 2. Open the blade. 3. Clear the blade NVRAM. 4. If there is a still a problem - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 62
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 63
Diagnostics discovers on your system. For information about using diagnostics, see the Dell Online PowerEdge Diagnostics User's Guide under Software → Serviceability Tools, at support.dell.com/manuals. Dell Embedded System Diagnostics NOTE: Also known as Enhanced Pre-boot System Assessment (ePSA - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 64
resource media for instructions. 2. Configure the resource media to be a bootable device. 3. Create a directory for the system diagnostics on the resource media. 4. Copy the system diagnostics files into the directory. To download the Dell diagnostics utility, go to support.dell.com. 5. Connect the - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 65
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 66
System Board Connectors Figure 23. System Board Connectors Table 4. System Board Connectors Item Connector 1 BATTERY 2 CPU2 3 B3, B7, B11, B4, B8, B12 4 A1, A5, A9, A2, A6, A10 5 CPU1 6 MANAGEMENT RISER 7 MEZZ1_FAB_C 8 MEZZ2_FAB_B 9 vFLASH 10 NETWORK DAUGHTER CARD 11 A3, A7 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 67
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 68
68 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 69
7 Technical Specifications Processor Processor type Memory two Intel Xeon processor E5-2600 product family 1600 MT/s, 1333 MT/s, or 1066 MT/s DDR3 and LV-DDR3 DIMMs Twenty-four 240-pin 2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual- hypervisor One dedicated for future vFlash support 69 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 70
Two mezzanine PCIe x8 Gen 3 slots supporting dual-port Gb Ethernet, 10 Gb Ethernet, FC8 Fibre NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Standard Operating Temperature Expanded Operating Temperature - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 71
cold startup below 5 °C. • Maximum 95 W processor is supported. • Dell PowerEdge RAID Controller (PERC) H710/ H710P cards are not supported in dual-processor configurations. • When populating the blade slots in the M1000e enclosure with only PowerEdge M620 blades: - Install only 97 mm wide heat sink - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 72
72 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 73
the power cable, and restart the system. System Error Messages System messages appear on the monitor to notify you of a possible problem with the is identified by name (""), component number (""), or location ("bay"). Error Code Message Information AMP0300 Message The system board - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 74
> current is outside of range. System board current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0302 Message Details Action The system - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 75
current is outside of range. Disk drive bay current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0308 Message Details Action Disk drive - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 76
System level current is outside of range. System level current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0314 Message Details Action System - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 77
level current is outside of range. System level current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0318 Message Details Action Chassis - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 78
, see Getting Help. AMP0322 Message Details Action Chassis power level current is outside of range. Chassis power level current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 79
-cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events. ASR0105 Message The operating system watchdog - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 80
is absent. Check battery. Reinstall the system board battery. BAT0005 Message Details Action The storage battery is low. System has to remain powered on to charge the battery. Allow the battery to charge. If the issue persists, see Getting Help. BAT0007 Message LCD Message Details Action - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 81
system performance negatively. Action Recharge the battery if possible. If the problem continues replace the battery. BAT0017 Message The battery has external to the processor. Action Review System Event Log and Operating System Logs. If the issue persists, see Getting Help - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 82
POST. Action 1. Turn system off and remove input power for one minute. Reapply input power and turn system on. 2. Reduce system configuration to boot or may run in a degraded state. Review the technical specifcations for supported processor types. Message Unrecoverable CPU complex error detected - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 83
system setup (BIOS) configuration. CPU0010 Message Details Action CPU is throttled. The CPU is throttled due to thermal or power conditions. Review system logs for power or thermal exceptions. CPU0023 Message LCD Message Action CPU is absent. CPU is absent. Check CPU - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 84
Action Low voltages may be the result of a problem with the voltage regulator or a problem with the processor. The low voltage may cause the processor to fail to operate. 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 85
on. 5. If the issue persists, see Getting Help. CPU0702 Message CPU bus parity error detected. LCD Message CPU bus parity error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1. Check - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 86
5. If the issue persists, see Getting Help. CPU0703 Message CPU bus initialization error detected. LCD Message CPU bus initialization error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 87
fail to operate. 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly or the system may fail to operate. Action Review this manual for proper configuration and installation procedures. Message LCD - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 88
Error Code Message Information Details Action System performance may be degraded or the system may fail to operate. If removal was unintended, check presence and reinstall. HWC1001 Message The is absent. LCD Message The is absent. Check hardware. Details The absent device may - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 89
cable or interconnect failure. Check connection. Details The riser blade cable may be necessary for proper operation. System functionality may or reconnect HWC3002 Message Action Server is removed. If removal was unintended, check presence of the server, then reinsert. HWC3004 Message - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 90
Help. HWC5010 Message Action cannot detect any hosts. If the issue persists, see Getting Help. HWC5014 Message Action is not functional and is powered off. If the issue persists, see Getting Help. HWC5031 Message Details Action IO module is offline. The CMC has - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 91
. Link tuning table not supported for this IO modular. Update power. If the issue persists, see Getting Help. HWC7002 Message Details Action Server health changed to a warning state from a normal state. Server health changed to a warning state from a normal state. Review - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 92
Server health changed to a nonrecoverable state. Server health changed to a warning state from a normal state. Review Help. MEM0002 Message Parity memory errors detected on a memory device at location . Details The memory is operational. This an early indicator of a - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 93
modules. If the issue persists, see Getting Help. MEM0009 Message Details Action Memory device at location is throttled. System performance is degraded. If unexpected, review system logs for power or thermal exceptions. MEM0010 Message LCD Message Details Action Memory device at - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 94
modules. If the issue persists, see Getting Help. MEM1205 Message Memory mirror redundancy is lost. Check memory device at location(s) . LCD Message Memory mirror lost on . Power cycle system. Details The memory may not be seated correctly, misconfigured, or has failed. 94 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 95
lost on . Power cycle system. Memory sparing is no longer available. Re-seat the memory modules. If the issue persists, see Getting Help. MEM1212 Message Details Action Memory redundancy is lost. The memory may not be seated correctly, misconfigured, or has failed. Review system logs - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 96
video for additional information. OSE1005 Message PXE boot failed. Action Review system boot configuration, local PXE configuration, and PXE server configuration. OSE1007 Message Diagnostic boot failed. Action Review system boot configuration and boot media. See system video for additional - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 97
Error Code Message Information Action Review system boot configuration and boot media. See system video for may be degraded. Action Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled service time. PCI1316 Message A bus uncorrectable - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 98
. The bus is not operating at maximum speed or width. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1342 Message A bus time-out was detected on a component at slot . Details System performance may be degraded, or system may fail to - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 99
A bus correctable error was detected on a component at slot . Details System performance may be degraded. Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time. PCI1356 Message A bus uncorrectable error was detected on - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 100
on a component at slot . Fatal IO error on slot . System performance may be degraded, or system may fail to operate. Cycle input power, update component drivers, remove and reinstall the device. PCI3000 Message Device option ROM on embedded NIC failed to support Link Tuning or - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 101
, if the problem persists reinstall processors. PCI3014 Message A non-fatal PCIe error detected on a component at slot . Details System performance may be degraded. Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 102
operational but needs replacement. The drive will need replacement at the next service window. PDR1016 Message Drive is removed from disk drive system operation. Action Compare system memory installation to supported system memory configurations. PST0130 Message Memory is configured - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 103
System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see Getting Help. PST0133 Message LCD Message Details Action DMA controller failed. DMA controller failed - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 104
during system POST. Reboot the system. If problem persists, remove input power and re-seat processors. PST0142 Message MRC fatal system TXT configuration. A socketed TPM module may have been removed. Action Check TPM presence. Remove and reapply input power. If the issue persists, see - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 105
System BIOS could not configure the Remote Access controller. Cycle input power and power on the system. If the issue persists, see Getting Help. memory configuration. Review User Guide. System BIOS detected an invalid memory population. Reinstall memory to match supported memory configuration. - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 106
should be of the same input type and power rating. Install matched power supplies and review proper configuration in this manual. PSU0007 Message Power supply is operating at 110 volts, and could cause a circuit breaker fault. Details A power supply that is designed to operate at 220V - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 107
is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures. Review system configuration and power consumption. Message The power supplies are not redundant. Insufficient resources - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 108
not meet the platform requirements to enable redundancy. If a power supply fails the system may shutdown. Action If unintended, review system configuration and power consumption and install power supplies accordingly. Check power supply status for failures. PWR1004 Message The system performance - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 109
system configuration. Action Review system configuration, upgrade power supplies or reduce system power consumption. RFM1003 Message Details . Details The media is being prepared or is under maintenance. If the problem persists, reinstall the card. Action Wait for the media to be ready. - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 110
the flash media. RFM1023 Message Removable Flash Media is not ready. Details The media is being prepared or is under maintenance. If the problem persists, reinstall the card. Action If unintended, reinstall the flash media. RFM1024 Message Removable Flash Media is offline. Details At boot - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 111
. Check SD Card. Details The current operating configuration cannot maintain redundancy. The unit may operate in a degraded state. Action Review this manual and SD card configuration. RFM2001 Message LCD Message Details Action Internal Dual SD Module is absent. Internal Dual SD - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 112
meet system requirements. Action Check removable hardware components for correct installation. Review installation documentation. SEC0006 Message Details Action The fan area is open. Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. 112 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 113
. Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off. System security may have been comprised. Action Close the chassis and verify - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 114
intrusion attempts, and ensure strong password policies. SEL0002 Message Logging is disabled. Details This message is displayed when event logging of a specific type is disabled by the user. Action If unintended, re-enable logging. SEL0006 Message Details Action All event logging is disabled - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 115
alert). Action Review platform event configuration. SEL1211 Message Details Action The time-stamp clock could not be synchronized. The time stamp on system event log events may not correlate to the system time. Cycle system input power. If problem persists, contact support. SEL1300 Message - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 116
boot a system from the network. Action Check the network and PXE server configuration. SEL1306 Message Invalid boot sector found. Details The disk in the is not enough available power for two CMC's to operate. Action Check the overall power consumption and power status. SEL1506 Message - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 117
The current software version cannot decode this event. You may need to review this event using a tool which displays raw data such as Ipmitool with Message A firmware or software incompatibility detected between system BIOS in slot and CMC. Details FlexAddress is not implemented in one - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 118
Error Code Message Information TMP0102 Message The system board temperature is greater than the upper warning threshold LCD Message System board temperature is outside of range. Details Ambient air temperature is too warm or one or more fans may have failed. Action The system - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 119
of range. Check Fans Ambient air temperature is too warm or one or more fans may have failed. Check the system operating environment and review event log for fan failures. TMP0116 Message LCD Message Action The temperature is outside of range. The temperature is outside of range - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 120
is outside of range. Ambient air temperature is too warm or one or more fans may have failed. Check the system operating environment and review event log for fan failures. TMP0121 Message LCD Message Details Action The system inlet temperature is greater than the upper critical threshold. System - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 121
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue persists - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 122
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue persists - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 123
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 124
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 125
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 126
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 127
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 128
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 129
detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help. VLT0231 Message - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 130
in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 131
. Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. 131 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 132
132 - Dell PowerEdge M420 | Dell PowerEdge M620 Systems Owner's Manual - Page 133
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Dell PowerEdge M620 Systems
Owner's Manual
Regulatory Model: HHB
Regulatory Type: HHB003