Dell PowerEdge M420 Dell PowerEdge M520 Systems Owner's Manual
Dell PowerEdge M420 Manual
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- Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 1
Dell PowerEdge M520 Systems Owner's Manual Regulatory Model: HHB Regulatory Type: HHB004 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 2
damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell™, the Dell logo, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 3
Contents Notes, Cautions, and Warnings 2 1 About Your System...7 Front-Panel Features And Indicators...7 Using USB Diskette or USB DVD/CD Drives...7 Hard-Drive Indicator Patterns...8 Other Information You May Need...9 2 Using The System Setup And Boot Manager 11 Choosing The System Boot Mode...11 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 4
Blade...27 Opening The Blade...27 Closing The Blade...28 Inside The System...28 Cooling Shroud...29 Removing The Cooling Shroud...29 Installing The Cooling Shroud...30 System Memory...30 General Memory Module Installation Guidelines 31 Mode-Specific 46 Shutdown Procedure For Servicing a Hard Drive - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 5
Troubleshooting Hard Drives...56 Troubleshooting USB Devices...56 Troubleshooting An Internal SD Card...56 Troubleshooting Processors...57 Troubleshooting The Blade System Board...57 Troubleshooting The NVRAM Backup Battery...58 5 Using System Diagnostics...59 Dell 63 7 Technical Specifications...65 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 6
6 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 7
5. blade power button Using USB Diskette or USB DVD/CD Drives The blade has USB ports on the front which allows you to connect a USB diskette drive, USB flash drive, USB DVD/CD drive, keyboard, or mouse. The USB drives can be used to configure the blade. NOTE: Your blade supports only Dell-branded - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 8
supports two 2.5 inch SSD, SAS or SATA hard drives. NOTE: SSD/SAS/SATA hard drives cannot be mixed within a blade. The hard-disk drives plug into the hard-drive backplane inside the blade. On blades with a diskless configuration, all hard drive slots initialized after system power is applied. Drives - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 9
, and technical specifications. • The Rack Installation Instructions included with your rack solution describes how to install your system into a rack. • The Dell PowerEdge M1000e Enclosure Owner's Manual provides information about enclosure features and describes how to troubleshoot the enclosure - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 10
10 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 11
Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports integrated devices • Set performance and power management thresholds • Manage system security interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 12
UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup 1. Turn on or restart your system. 2. Press immediately after you see the following message: = System Setup If your - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 13
the system such as the system model name, BIOS version, Service Tag, and so on. Memory Settings Displays information and options related system password, setup password, TPM security, and so on. It also enables or disables support for local BIOS update and the power button on the system. - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 14
the BIOS version installed on the system. Displays the system Service Tag. Displays the name of system manufacturer. Displays the contact Enabled, memory interleaving is supported if a symmetric memory configuration is installed. If Disabled, the system supports Non-Uniform Memory architecture - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 15
cores in each processor. By default, the Number of Cores per Processor option is set to All. Processor 64-bit Support Specifies if the processor(s) support 64-bit extensions. Processor Core Speed Displays the maximum core frequency of the processor. Processor Bus Speed Displays the bus speed - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 16
the device attached to SATA port B. Off disables BIOS support for the device. By default, Port B is set booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 17
installed peripheral card is preventing booting into the Operating System or causing delays in system startup. If the slot is disabled, both the Option ROM and UEFI driver are disabled. Serial Communications Screen Menu Item Description Serial Communication Allows you to enable the COM port or - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 18
DAPC is Dell Active Power Controller. NOTE: The following parameters are available only power states. By default, the C States option is set to Enabled. Monitor/Mwait Allows you to enable Monitor/Mwait instructions optimal setting based on the DIMM capacity and the numbers of DIMMs installed. By default, the - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 19
Intel TXT, Virtualization Technology must be enabled and TPM Security must be enabled with Pre-boot measurements. Support option is set to Unlocked. NOTE: BIOS updates using Dell Update Package is not affected by this option. Power Button AC Power Recovery Allows you to enable or disable the power - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 20
the system password to log on to the system. To assign a system and/or setup password: 1. To enter System Setup, press immediately after a power-on or reboot. 2. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. 3. In the System BIOS - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 21
if the Password Status is Locked. To delete or change the existing System and/or Setup password: 1. To enter System Setup, press immediately after a power-on or reboot. 2. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. 3. In the System - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 22
Invalid Password! Number of unsuccessful password attempts: System Halted! Must power down. Even after you shut down and restart the system, the Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 23
the drivers Dell Lifecycle Controller provides advanced embedded systems management throughout the server 's lifecycle. The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 24
information on using iDRAC, see the iDRAC7 User's Guide under Software → Systems Management → Dell Remote Access Controllers, at support.dell.com/manuals. Entering The iDRAC Settings Utility 1. Turn on or restart the managed system. 2. Press during Power-on Self-test (POST). 3. In the System - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 25
or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Removing The Blade 1. Power down the blade using OS commands or the CMC, and - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 26
or Installing the Blade 1. blade handle 2. release button 3. blade 4. guide rail on enclosure 5. guide rail on blade (or blade blank) Installing The Blade 1. If you are installing a new blade, remove the plastic cover from the I/O connector(s) and save for future use. 2. Orient the blade so that the - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 27
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 28
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 29
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 30
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 31
Memory Socket Locations Memory channels B6 General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be mixed. • x4 and x8 DRAM based DIMMs can be mixed. For more information, see Mode-Specific Guidelines. • A maximum of two UDIMMs can - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 32
memory mode selected. NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for (Reliability, Availability, and Serviceability) RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in either memory - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 33
supported. NOTE: 1R and 2R in the following tables indicate single- and dual-rank DIMMs. Table 1. Memory Configurations - Single Processor System Capacity (in GB) 2 DIMM Size (in GB) 2 Number of DIMMs MT/s 2R x4, 1333 MT/s 2R x4, 1600 MT/s DIMM Slot Population A1 A1, A2 A1, A2, A3, A4, A5 A1 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 34
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 35
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 36
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 37
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 38
using SD cards in both slots and provides redundancy. • Single card operation - single card operation is supported, but without redundancy. Disabled, replace the failed SD card with a new SD card. 4. Install the blade in the enclosure. 5. Enter the System Setup and ensure that the Internal SD - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 39
the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the blade from the enclosure. 2. Open the blade. 3. Locate the USB connector / USB - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 40
: The SD vFlash card slot is located underneath the system board at the back of the blade and can be identified by the SD vFlash card slot identification label. 3. To install the SD vFlash card, insert the contact-pin end of the SD card into the card slot on the vFlash media unit with the card - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 41
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 42
The heat sink is necessary to maintain proper thermal conditions. 4. Loosen the retention sockets that secure the heat sink to the blade system board. 5. Remove the heat sink. Figure 13. Removing and Installing a Heat Sink 1. retention sockets (4) 2. heat sink 3. retention screws (4) 6. Use a clean - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 43
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 44
. c) Tighten the four retention sockets to secure the heat sink to the blade system board. NOTE: Do not over-tighten the heat sink retention screws when Hard Drives • The system supports up to two 2.5 inch SSD, SAS, or SATA hard drives. • All drives connect to the blade system board through the SAS/ - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 45
bays. • SSD/SAS/SATA hard drives cannot be mixed within a blade. Hard Drive Installation Guidelines For a single hard-drive configuration, a hard airflow. Removing A Hard Drive NOTE: Not all operating systems support hot-swappable drive installation. See the documentation supplied with your operating - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 46
Not all operating systems support hot-swappable drive installation blade must be powered down to service a hard drive. In many situations, the hard drive can be serviced while the blade is powered on. If you need to power off the blade to service a hard drive, wait 30 seconds after the blade's power - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 47
's connector end of the troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 48
the same locations. CAUTION: To prevent damage to the hard drives and the hard-drive backplane, you must remove the hard drives from the blade before blade chassis and lift the backplane away from the blade. Figure 17. Removing and Installing the Hard-Drive Backplane 1. guide pins (3) 2. guides - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 49
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions powered locations blade end - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 50
system board 4. tabs on system chassis 5. slots in system board tray Installing The System Slide the new system board into the open end of the blade chassis until the retention latch engages. When floor of the blade chassis. 3. Replace the mezzanine card(s) in their original locations. 4. Reinstall - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 51
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 52
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 53
controller card so that the card-connector aligns with the system board connector. 3. Adjust the other end of the card so that the card edge is secured under the two tabs on the plastic secure the storage controller card to the blade system board. 6. Reinstall the system board. 7. Install the - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 54
54 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 55
and follow the safety instructions that came with the product. NOTE: For troubleshooting information on the M1000e enclosure components, see "Troubleshooting The Enclosure" in the Dell PowerEdge M1000e Enclosure Owner's Manual at support.dell.com/manuals. Troubleshooting System Memory CAUTION: Many - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 56
or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can destroy data stored on the hard - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 57
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the blade from the enclosure. 2. Open the blade. 3. Clear the blade NVRAM. 4. If there is a still a problem - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 58
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 59
Diagnostics discovers on your system. For information about using diagnostics, see the Dell Online PowerEdge Diagnostics User's Guide under Software → Serviceability Tools, at support.dell.com/manuals. Dell Embedded System Diagnostics NOTE: Also known as Enhanced Pre-boot System Assessment (ePSA - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 60
all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at support.dell.com/manuals. 60 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 61
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 62
card connector for Fabric C Mezzanine card connector for Fabric B SD vFlash card connector NOTE: The SD vFlash card connector is located underneath the system board. Processor socket 1 Memory module sockets (for processor 2) Hard-drive backplane connector storage controller card connector USB - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 63
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 64
64 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 65
7 Technical Specifications Processor Processor type two Intel Xeon processor E5-2400 product family 1600 MT/s, 1333 MT/s, or 1066 MT/s DDR3 and LV-DDR3 DIMMs Twelve 240-pin 2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual-rank), hypervisor One dedicated for future vFlash support 65 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 66
Two mezzanine PCIe x8 Gen 3 slots supporting dual-port Gb Ethernet, 10 Gb Ethernet, FC8 Fibre NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Standard Operating Temperature Expanded Operating Temperature - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 67
Environmental Storage Temperature -40 °C to 65 °C (-40 °F to 149 °F) with a maximum temperature gradation of 20 °C per hour. 67 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 68
68 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 69
the power cable, and restart the system. System Error Messages System messages appear on the monitor to notify you of a possible problem with the is identified by name (""), component number (""), or location ("bay"). Error Code Message Information AMP0300 Message The system board - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 70
> current is outside of range. System board current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0302 Message Details Action The system - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 71
current is outside of range. Disk drive bay current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0308 Message Details Action Disk drive - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 72
System level current is outside of range. System level current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0314 Message Details Action System - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 73
level current is outside of range. System level current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0318 Message Details Action Chassis - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 74
, see Getting Help. AMP0322 Message Details Action Chassis power level current is outside of range. Chassis power level current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 75
-cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events. ASR0105 Message The operating system watchdog - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 76
is absent. Check battery. Reinstall the system board battery. BAT0005 Message Details Action The storage battery is low. System has to remain powered on to charge the battery. Allow the battery to charge. If the issue persists, see Getting Help. BAT0007 Message LCD Message Details Action - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 77
system performance negatively. Action Recharge the battery if possible. If the problem continues replace the battery. BAT0017 Message The battery has external to the processor. Action Review System Event Log and Operating System Logs. If the issue persists, see Getting Help - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 78
POST. Action 1. Turn system off and remove input power for one minute. Reapply input power and turn system on. 2. Reduce system configuration to boot or may run in a degraded state. Review the technical specifcations for supported processor types. Message Unrecoverable CPU complex error detected - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 79
system setup (BIOS) configuration. CPU0010 Message Details Action CPU is throttled. The CPU is throttled due to thermal or power conditions. Review system logs for power or thermal exceptions. CPU0023 Message LCD Message Action CPU is absent. CPU is absent. Check CPU - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 80
Action Low voltages may be the result of a problem with the voltage regulator or a problem with the processor. The low voltage may cause the processor to fail to operate. 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 81
on. 5. If the issue persists, see Getting Help. CPU0702 Message CPU bus parity error detected. LCD Message CPU bus parity error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1. Check - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 82
5. If the issue persists, see Getting Help. CPU0703 Message CPU bus initialization error detected. LCD Message CPU bus initialization error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 83
fail to operate. 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly or the system may fail to operate. Action Review this manual for proper configuration and installation procedures. Message LCD - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 84
Error Code Message Information Details Action System performance may be degraded or the system may fail to operate. If removal was unintended, check presence and reinstall. HWC1001 Message The is absent. LCD Message The is absent. Check hardware. Details The absent device may - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 85
cable or interconnect failure. Check connection. Details The riser blade cable may be necessary for proper operation. System functionality may or reconnect HWC3002 Message Action Server is removed. If removal was unintended, check presence of the server, then reinsert. HWC3004 Message - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 86
Help. HWC5010 Message Action cannot detect any hosts. If the issue persists, see Getting Help. HWC5014 Message Action is not functional and is powered off. If the issue persists, see Getting Help. HWC5031 Message Details Action IO module is offline. The CMC has - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 87
. Link tuning table not supported for this IO modular. Update power. If the issue persists, see Getting Help. HWC7002 Message Details Action Server health changed to a warning state from a normal state. Server health changed to a warning state from a normal state. Review - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 88
Server health changed to a nonrecoverable state. Server health changed to a warning state from a normal state. Review Help. MEM0002 Message Parity memory errors detected on a memory device at location . Details The memory is operational. This an early indicator of a - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 89
modules. If the issue persists, see Getting Help. MEM0009 Message Details Action Memory device at location is throttled. System performance is degraded. If unexpected, review system logs for power or thermal exceptions. MEM0010 Message LCD Message Details Action Memory device at - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 90
modules. If the issue persists, see Getting Help. MEM1205 Message Memory mirror redundancy is lost. Check memory device at location(s) . LCD Message Memory mirror lost on . Power cycle system. Details The memory may not be seated correctly, misconfigured, or has failed. 90 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 91
lost on . Power cycle system. Memory sparing is no longer available. Re-seat the memory modules. If the issue persists, see Getting Help. MEM1212 Message Details Action Memory redundancy is lost. The memory may not be seated correctly, misconfigured, or has failed. Review system logs - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 92
video for additional information. OSE1005 Message PXE boot failed. Action Review system boot configuration, local PXE configuration, and PXE server configuration. OSE1007 Message Diagnostic boot failed. Action Review system boot configuration and boot media. See system video for additional - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 93
Error Code Message Information Action Review system boot configuration and boot media. See system video for may be degraded. Action Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled service time. PCI1316 Message A bus uncorrectable - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 94
. The bus is not operating at maximum speed or width. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1342 Message A bus time-out was detected on a component at slot . Details System performance may be degraded, or system may fail to - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 95
A bus correctable error was detected on a component at slot . Details System performance may be degraded. Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time. PCI1356 Message A bus uncorrectable error was detected on - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 96
on a component at slot . Fatal IO error on slot . System performance may be degraded, or system may fail to operate. Cycle input power, update component drivers, remove and reinstall the device. PCI3000 Message Device option ROM on embedded NIC failed to support Link Tuning or - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 97
, if the problem persists reinstall processors. PCI3014 Message A non-fatal PCIe error detected on a component at slot . Details System performance may be degraded. Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 98
operational but needs replacement. The drive will need replacement at the next service window. PDR1016 Message Drive is removed from disk drive system operation. Action Compare system memory installation to supported system memory configurations. PST0130 Message Memory is configured - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 99
System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see Getting Help. PST0133 Message LCD Message Details Action DMA controller failed. DMA controller failed - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 100
during system POST. Reboot the system. If problem persists, remove input power and re-seat processors. PST0142 Message MRC fatal system TXT configuration. A socketed TPM module may have been removed. Action Check TPM presence. Remove and reapply input power. If the issue persists, see - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 101
System BIOS could not configure the Remote Access controller. Cycle input power and power on the system. If the issue persists, see Getting Help. memory configuration. Review User Guide. System BIOS detected an invalid memory population. Reinstall memory to match supported memory configuration. - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 102
should be of the same input type and power rating. Install matched power supplies and review proper configuration in this manual. PSU0007 Message Power supply is operating at 110 volts, and could cause a circuit breaker fault. Details A power supply that is designed to operate at 220V - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 103
is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures. Review system configuration and power consumption. Message The power supplies are not redundant. Insufficient resources - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 104
not meet the platform requirements to enable redundancy. If a power supply fails the system may shutdown. Action If unintended, review system configuration and power consumption and install power supplies accordingly. Check power supply status for failures. PWR1004 Message The system performance - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 105
system configuration. Action Review system configuration, upgrade power supplies or reduce system power consumption. RFM1003 Message Details . Details The media is being prepared or is under maintenance. If the problem persists, reinstall the card. Action Wait for the media to be ready. - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 106
the flash media. RFM1023 Message Removable Flash Media is not ready. Details The media is being prepared or is under maintenance. If the problem persists, reinstall the card. Action If unintended, reinstall the flash media. RFM1024 Message Removable Flash Media is offline. Details At boot - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 107
. Check SD Card. Details The current operating configuration cannot maintain redundancy. The unit may operate in a degraded state. Action Review this manual and SD card configuration. RFM2001 Message LCD Message Details Action Internal Dual SD Module is absent. Internal Dual SD - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 108
meet system requirements. Action Check removable hardware components for correct installation. Review installation documentation. SEC0006 Message Details Action The fan area is open. Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. 108 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 109
. Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off. System security may have been comprised. Action Close the chassis and verify - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 110
intrusion attempts, and ensure strong password policies. SEL0002 Message Logging is disabled. Details This message is displayed when event logging of a specific type is disabled by the user. Action If unintended, re-enable logging. SEL0006 Message Details Action All event logging is disabled - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 111
alert). Action Review platform event configuration. SEL1211 Message Details Action The time-stamp clock could not be synchronized. The time stamp on system event log events may not correlate to the system time. Cycle system input power. If problem persists, contact support. SEL1300 Message - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 112
boot a system from the network. Action Check the network and PXE server configuration. SEL1306 Message Invalid boot sector found. Details The disk in the is not enough available power for two CMC's to operate. Action Check the overall power consumption and power status. SEL1506 Message - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 113
The current software version cannot decode this event. You may need to review this event using a tool which displays raw data such as Ipmitool with Message A firmware or software incompatibility detected between system BIOS in slot and CMC. Details FlexAddress is not implemented in one - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 114
Error Code Message Information TMP0102 Message The system board temperature is greater than the upper warning threshold LCD Message System board temperature is outside of range. Details Ambient air temperature is too warm or one or more fans may have failed. Action The system - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 115
of range. Check Fans Ambient air temperature is too warm or one or more fans may have failed. Check the system operating environment and review event log for fan failures. TMP0116 Message LCD Message Action The temperature is outside of range. The temperature is outside of range - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 116
is outside of range. Ambient air temperature is too warm or one or more fans may have failed. Check the system operating environment and review event log for fan failures. TMP0121 Message LCD Message Details Action The system inlet temperature is greater than the upper critical threshold. System - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 117
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue persists - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 118
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue persists - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 119
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 120
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 121
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 122
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 123
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 124
an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 125
detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help. VLT0231 Message - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 126
in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 127
. Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. 127 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 128
128 - Dell PowerEdge M420 | Dell PowerEdge M520 Systems Owner's Manual - Page 129
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Dell PowerEdge M520 Systems
Owner's Manual
Regulatory Model: HHB
Regulatory Type: HHB004