Dell PowerEdge R740 EMC PowerEdge Servers Troubleshooting Guide - Page 33

The Master Boot Record on the, PERC - PERC Battery [d]

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Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message PSA NA ePSA 2000-8158 Backplane - [DRIVE] Drive [d] incorrect status = [x], [s] Description The string indicates the backplane, expander, or removable hard drive is reporting an incorrect status. Steps 1. Reseat the drives/cables/ connections. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8160 PERC - PERC Battery [d] incorrect status = [x], [s] The [s] string may be one of the following messages: • Battery missing or disconnected • Replace battery pack • Remaining capacity low 1. Reseat parts. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8165 PSA NA ePSA 2000-8166 PSA NA ePSA 2000-8170 PSA NA ePSA 2000-8415 OS - MBR code is unknown, possibly infected by a virus The Master Boot Record on the Hard Disk Drive has unrecognized code present which is an indication of a virus infecting the system. It is recommended that you scan your system with an up-to-date antivirus application. 1. Update and run your antivirus software. 2. Update or reinstall your OS. OS - Detected virus (s) A virus appears to be infecting the system. It is recommended that you scan your system with an up-to-date antivirus application. 1. Update and run your antivirus software. PCIe - Training error on device PciTag [s] VendorID [x] DeviceID [x] SVid [x] SDid [x] Link Degraded, maxLinkWidth = x[d], negotiatedLinkWidth = x[d] The system is reporting an error on a PCIe adapter. 1. Reseat the PCIe adapter. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support Cables - BIOS reports no testable cable/jumper/ connector/sensor An internal failure of the diagnostic tool, not a hardware failure. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8611 Audio - User reported not hearing speaker tones If the beep was not heard, verify 1. Unplug all external Audio that the internal speakers are Jacks. connected properly. On some systems, internal speakers are a purchased option. For a given system, if the speaker is optional, it might not exist on that system. If audio is not 2. Reseat the internal speaker connector. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support heard, make sure to unplug anything plugged into an external headphone jack and re- run the test. External HP jacks can mute the internal speakers at the hardware level. Running diagnostics 33

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Table 13. PSA/ePSA error codes (continued)
Error number (PSA and
ePSA)
Error message
Description
Steps
PSA NA
ePSA 2000-8158
Backplane - [DRIVE] Drive [d] -
incorrect status = [x], [s]
The string indicates the
backplane, expander, or
removable hard drive is
reporting an incorrect status.
1.
Reseat the drives/cables/
connections.
2.
Repeat the PSA diagnostics.
3.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8160
PERC - PERC Battery [d] -
incorrect status = [x], [s]
The [s] string may be one of the
following messages:
•
Battery missing or
disconnected
•
Replace battery pack
•
Remaining capacity low
1.
Reseat parts.
2.
Repeat the PSA diagnostics.
3.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8165
OS - MBR code is unknown,
possibly infected by a virus
The Master Boot Record on the
Hard Disk Drive has
unrecognized code present
which is an indication of a virus
infecting the system. It is
recommended that you scan
your system with an up-to-date
antivirus application.
1.
Update and run your anti-
virus software.
2.
Update or reinstall your OS.
PSA NA
ePSA 2000-8166
OS - Detected virus (s)
A virus appears to be infecting
the system. It is recommended
that you scan your system with
an up-to-date antivirus
application.
1.
Update and run your anti-
virus software.
PSA NA
ePSA 2000-8170
PCIe - Training error on device
PciTag [s] VendorID [x]
DeviceID [x] SVid [x] SDid [x]
Link Degraded, maxLinkWidth =
x[d], negotiatedLinkWidth = x[d]
The system is reporting an error
on a PCIe adapter.
1.
Reseat the PCIe adapter.
2.
Repeat the PSA diagnostics.
3.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8415
Cables - BIOS reports no
testable cable/jumper/
connector/sensor
An internal failure of the
diagnostic tool, not a hardware
failure.
1.
Update to the latest BIOS
version.
2.
Repeat the PSA diagnostics.
3.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8611
Audio - User reported not
hearing speaker tones
If the beep was not heard, verify
that the internal speakers are
connected properly. On some
systems, internal speakers are a
purchased option. For a given
system, if the speaker is
optional, it might not exist on
that system. If audio is not
heard, make sure to unplug
anything plugged into an
external headphone jack and re-
run the test. External HP jacks
can mute the internal speakers
at the hardware level.
1.
Unplug all external Audio
Jacks.
2.
Reseat the internal speaker
connector.
3.
Repeat the PSA diagnostics.
4.
If failure continues, contact
Dell Technical Support
Running diagnostics
33