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Dell PowerEdge XE2420 EMC PowerEdge RAID Controller S140 Users Guide - Page 44

The boot order is incorrect for a bootable virtual disk

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System does not boot Check for the following causes when the system does not boot: • Incorrect Controller Mode at the System Setup. • Incorrect Boot Mode, Boot Sequence, and/or Boot Sequence Retry. • Bootable virtual disk is in Failed state. • Incorrect Boot Order for a bootable virtual disk. • A Non-RAID virtual disk is no longer in the first position in the BIOS Configuration Utility Ctrl+R list after the system is rebooted. • In a Linux RAID configuration, if virtual disks created exceeds the maximum limit of 30 and the boot virtual disk is not listed as one of the 30 virtual disks in UEFI configuration utility. • In a Linux RAID configuration, if the virtual disk is created from the drives beyond the first 10 drives listed in the S140 UEFI HII. Controller mode is set incorrectly at System Setup 1. In the system startup, when the Dell Power-On Self-Test (POST) screen is displayed, press F2 to enter the system BIOS screen. 2. Scroll to SATA Settings. Press Enter and ensure that the SATA Controller is set to RAID mode. WARNING: While switching from RAID Mode to ATA Mode or AHCI Mode, there may be data loss. Boot mode, boot sequence, and or boot sequence retry are set incorrectly 1. Turn on the system. 2. When the Dell POST screen is displayed, press F2 to enter the system BIOS screen. 3. Scroll to Boot Settings. Press Enter and ensure that Boot Mode is set to BIOS. 4. Scroll to Boot Sequence. Press Enter and ensure that Hard drive C: is the first device listed. 5. Scroll to Boot Sequence Retry. Ensure that the setting is Enabled. 6. Press Esc to exit and continue booting. NOTE: If changes are made at the BIOS screen, a dialog box is displayed and asks you to save your changes and then exit. Bootable virtual disk is in a failed state 1. Press Ctrl+Alt+Del to restart. 2. After the system restart, press Ctrl+R. Check the status of the bootable virtual disk at the Virtual Disk field, or by highlighting View Virtual Disks Details and pressing Enter. 3. Check for missing or offline physical disks. The boot order is incorrect for a bootable virtual disk 1. When prompted at system startup, press Ctrl+R to access the system BIOS configuration utility. 2. Check Virtual Disks and ensure that the bootable virtual disk is the first virtual disk listed. 3. If required, use the Swap Two Virtual Disks option to reposition the virtual disks. A Non-RAID virtual disk is no longer in first position in the BIOS configuration utility list after a system reboot NOTE: When booting from a Non-RAID virtual disk, creating a virtual disk in OpenManage Server Administrator changes the virtual disk order and displaces the bootable Non-RAID virtual disk from the first position. PERC S140 then attempts to boot from the first virtual disk. 44 Troubleshooting your system

Section	Page
Dell EMC PowerEdge RAID Controller S140 User’s Guide	3
Overview	7
PERC S140 specifications	7
Supported operating systems	10
Supported PowerEdge systems	10
Supported physical disks	10
Management applications for the PERC S140	11
Physical Disks	12
Physical disk features	12
Physical disk roaming	12
Physical disk hot-swapping	12
Physical disk power management	12
Physical disk failure detection	12
Mirror rebuilding	13
Fault tolerance	13
Self-Monitoring And Reporting Technology	13
Native Command Queuing	13
NVMe PCIe SSD support	13
Physical disk write cache policy for SATA drives	14
Linux RAID	14
Virtual Disks	15
Virtual disk features	15
TRIM for SATA SSDs	15
To perform TRIM on the pass-through SSDs	15
Disk initialization	15
Background Array Scan	16
Checkpointing	16
Consistency check	16
Background initialization	16
Automatic virtual disk rebuild	16
Virtual disk cache policies	16
Virtual disk migration	17
Migrating a virtual disk	17
Expanding virtual disk capacity	17
Cabling the drives for S140	18
Disk connectivity for AHCI devices	19
BIOS Configuration Utility	20
Entering the BIOS configuration utility	20
Exiting the BIOS Configuration Utility	21
Initializing the physical disks	21
Converting to RAID disks	21
Converting to Non-RAID disks	21
Creating the virtual disks	22
Selecting virtual disk sizes while creating a virtual disk	22
Deleting the virtual disks	22
Swapping two virtual disks	22
Managing the hot spare disks	23
Assigning the global hot spare disks	23
Assigning the dedicated hot spare disks	23
Unassign hot spare disks	24
Viewing the physical disks details	24
Viewing the virtual disks details	24
Rescan disks	24
Controller Options	25
Continue to boot	25
UEFI RAID configuration utility	26
Entering the DELL PERC S140 Configuration Utility	26
Exiting the DELL PERC S140 Configuration Utility	27
Controller management	27
Viewing the controller properties	27
Changing the boot order of the virtual disks	28
Stopping the system from booting if there is a critical BIOS error	28
Converting a physical disk to a Non-RAID disk	28
Converting physical disk to RAID capable disk	29
Rescan disks	29
Virtual disk management	29
Configuring Windows RAID	29
Configuring Linux RAID	30
Mixed RAID configuration	31
Manage virtual disk properties	31
Viewing virtual disks properties and policies	32
Deleting a virtual disk	33
Physical disk management	34
Viewing physical disk properties	34
Managing the physical disk write cache policy for SATA drives	35
Assigning the global hot spare	36
Unassign a global hot spare	36
Assigning the dedicated hot spare	36
Cryptographic erase	37
Viewing global hot spares	37
Installing the drivers	38
Pre-installation requirements	38
Setting the SATA controller to RAID mode	38
Setting the NVMe PCIe SSDs to RAID mode	38
Creating a virtual disk	39
Checking PERC S140 options and the boot list priority.	39
Creating the device driver media for Windows driver installation	40
Downloading drivers for PERC S140 from the Dell support website for all operating systems	40
Downloading drivers from the Dell Systems Service and Diagnostic Tools media for Windows	40
Accessing ZP files	40
Troubleshooting your system	42
Precautions for hot removal or hot insertion of NVMe drives	42
Unable to configure Linux RAID using UEFI Configuration Utility	42
Performance degradation after disabling SATA physical disk write cache policy	42
Unable to modify any feature settings in UEFI or OPROM	43
Extra reboot during OS installation	43
After enabling Hypervisor, system displays Blue Screen of Death	43
After enabling node interleaving in BIOS, system displays Blue Screen of Death	43
OS installation failing on NVMe PCIe SSD with third-party driver	43
System startup issues	43
System does not boot	44
Controller mode is set incorrectly at System Setup	44
Boot mode, boot sequence, and or boot sequence retry are set incorrectly	44
Bootable virtual disk is in a failed state	44
The boot order is incorrect for a bootable virtual disk	44
A Non-RAID virtual disk is no longer in first position in the BIOS configuration utility list after a system reboot	44
The BIOS configuration utility option does not display	45
Configuring RAID using the Option ROM Utility is disabled	45
Warning Messages	45
WARNING- Found virtual disks that are degraded	45
WARNING - Found virtual disks that are failed	45
WARNING - Found virtual disks that are degraded and failed	46
Offline status of SAMSUNG 1733 or 1735 drives	46
Other errors appearing on the BIOS screen	46
BSOD is observed while booting on the NVMe configuration server	46
Failure of dump file creation	47
S140 does not display greater than ten virtual disks in the BIOS Configuration Utility or CTRL R	47
Unable to delete virtual disks when there are more than 30 virtual disks present in the system	47
Virtual disk rebuild status in the BIOS Configuration Utility (<CTRL><R>) or in UEFI HII	47
Physical disk - related errors	47
The physical disk fails	47
A physical disk is not visible in the BIOS Configuration Utility or is offline	47
A physical disk is highlighted red at the BIOS Configuration Utility or Ctrl R	48
Cannot initialize a physical disk	48
Status LED is not working	48
Blinking and unblinking feature not working on PowerEdge R740	48
Cannot update NVMe PCIe SSD firmware by using Dell Update Package or DUP	48
Third-party driver installation for NVMe PCIe SSD failing	48
Unable to find the NVMe PCIe SSD for operating system installation	49
Virtual disks - Related errors	49
Virtual disk size in decimals is not supported while creating a VD	49
Cannot create a virtual disk	49
The physical disk is not displayed	49
Insufficient free space available on the selected physical disks	49
Incorrect number of physical disks selected for the desired RAID level	49
The desired physical disk is unavailable	50
The system already has a maximum of 30 virtual disks	50
A virtual disk is in a degraded state	50
A physical disk was removed	50
Physical or mechanical problems with the physical disk	50
The virtual disk has lost redundancy	50
Corrupted metadata in the virtual disk	50
Cannot assign a dedicated hot spare to a virtual disk	50
The RAID level does not allow a dedicated hot spare to be created	50
The designated physical disk does not have sufficient capacity to be a dedicated hot spare	51
The physical disk is already part of a virtual disk	51
The physical disk are of different types	51
Cannot create a global hot spare	51
There are no empty physical disks available or the physical disks have not been converted to RAID-capable disks	51
The physical disk is already part of a virtual disk	51
The physical disk assigned as the global hot spare has failed	51
The physical disk assigned as the global hot spare is missing	51
A dedicated hot spare fails	52
The controller cannot communicate with the hot spare	52
The dedicated spare is not visible in the BIOS Configuration Utility or is offline	52
Failed or degraded virtual disk	52
Cannot create a virtual disk on selected physical disks	52
RAID disk created from the NVMe PCIe SSDs not appearing in operating system environment, showing as partitioned disks	52
Cannot perform an Online Capacity Expansion or Reconfigure on a virtual disk	52
Unable to configure RAID on NVMe PCIe SSD using a third party RAID configuration utility	52
Getting help	53
Contacting Dell	53
Locating your system Service Tag	53
Related documentation	53

Match case Limit results 1 per page

System does not boot

Check for the following causes when the system does not boot:

•

Incorrect

Controller Mode

at the

System Setup.

•

Incorrect

Boot Mode

Boot Sequence

, and/or

Boot Sequence Retry.

•

Bootable virtual disk is in

Failed

state.

•

Incorrect

Boot Order

for a bootable virtual disk.

•

A Non-RAID virtual disk is no longer in the first position in the BIOS Configuration Utility Ctrl+R list after the system is rebooted.

•

In a Linux RAID configuration, if virtual disks created exceeds the maximum limit of 30 and the boot virtual disk is not listed as one of

the 30 virtual disks in UEFI configuration utility.

•

In a Linux RAID configuration, if the virtual disk is created from the drives beyond the first 10 drives listed in the S140 UEFI HII.

Controller mode is set incorrectly at System Setup

In the system startup, when the

Dell Power-On Self-Test (POST)

screen is displayed, press F2 to enter the system BIOS screen.

Scroll to

SATA Settings

. Press Enter and ensure that the

SATA Controller

is set to RAID mode.

WARNING:

While switching from RAID Mode to ATA Mode or AHCI Mode, there may be data loss.

Boot mode, boot sequence, and or boot sequence retry are

set incorrectly

Turn on the system.

When the Dell

POST

screen is displayed, press F2 to enter the system BIOS screen.

Scroll to

Boot Settings

. Press Enter and ensure that

Boot Mode

is set to

BIOS

Scroll to

Boot Sequence

. Press Enter and ensure that

Hard drive C:

is the first device listed.

Scroll to

Boot Sequence Retry

. Ensure that the setting is

Enabled

Press Esc to exit and continue booting.

NOTE:

If changes are made at the BIOS screen, a dialog box is displayed and asks you to save your changes and then

exit.

Bootable virtual disk is in a failed state

Press Ctrl+Alt+Del to restart.

After the system restart, press Ctrl+R. Check the status of the bootable virtual disk at the

Virtual Disk

field, or by highlighting

View

Virtual Disks Details

and pressing Enter.

Check for missing or offline physical disks.

The boot order is incorrect for a bootable virtual disk

When prompted at system startup, press Ctrl+R to access the system BIOS configuration utility.

Check

Virtual Disks

and ensure that the bootable virtual disk is the first virtual disk listed.

If required, use the

Swap Two Virtual Disks

option to reposition the virtual disks.

A Non-RAID virtual disk is no longer in first position in the

BIOS configuration utility list after a system reboot

NOTE:

When booting from a Non-RAID virtual disk, creating a virtual disk in OpenManage Server Administrator changes

the virtual disk order and displaces the bootable Non-RAID virtual disk from the first position. PERC S140 then attempts

to boot from the first virtual disk.

Troubleshooting your system