Dell PowerVault MD3000i Hardware Owner's Manual - Page 81

Getting Help, Obtaining Assistance

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Getting Help Obtaining Assistance CAUTION: If you need to remove the system cover, first disconnect the power and modem cables from all electrical outlets. 1 Complete the procedures in "Troubleshooting Your Enclosure" on page 71. 2 Review the storage array status in MD Storage Manager and record any information provided. 3 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. For more information, see "Online Services" on page 82. 4 If the preceding steps have not resolved the problem, call Dell for technical assistance. NOTE: Call the support service from a phone near or at the system so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the support service, see "Technical Support and Customer Service" on page 82. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Getting Help 81

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Getting Help
81
Getting Help
Obtaining Assistance
CAUTION:
If you need to remove the system cover, first disconnect the power and
modem cables from all electrical outlets.
1
Complete the procedures in "Troubleshooting Your Enclosure" on page71.
2
Review the storage array status in MD Storage Manager and record any
information provided.
3
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com
) for help with installation and troubleshooting
procedures.
For more information, see "Online Services" on page 82.
4
If the preceding steps have not resolved the problem, call Dell for technical
assistance.
NOTE:
Call the support service from a phone near or at the system so that the
support staff can assist you with any necessary procedures.
NOTE:
Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the
Dell Accessories
folder,
double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the support service, see "Technical Support and
Customer Service" on page 82.
NOTE:
Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.