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Dell V515w All In One Wireless Inkjet Printer User's Guide - Page 132

Communication with printer lost when connected to Virtual Private Network (VPN)

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Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time. If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns. Resolving intermittent wireless communications issues You may notice that your printer works for a short time and then stops working, although apparently nothing has changed on your wireless network. Many different issues can interrupt network communications, and sometimes more than one problem exists at the same time. These are possible solutions. Try one or more of the following: DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK Most Virtual Private Networks (VPNs) allow computers to communicate with only the VPN and no other network at the same time. Disconnect from the VPN before installing the driver on the computer or before running the wireless setup on the computer. To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN connections. If you do not have a VPN Client software installed, check the connections manually using the Windows VPN Client. If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns. TURN OFF THE WIRELESS ACCESS POINT (WIRELESS ROUTER) AND TURN IT BACK ON AGAIN ELIMINATE NETWORK CONGESTION If a wireless network is too busy, the computer and printer may have difficulty communicating with each other. Some causes of wireless network congestion can include: • Transferring large files across the network • Networked games • Peer-to-peer file swapping applications • Streaming video • Too many computers on the wireless network at once ELIMINATE SOURCES OF INTERFERENCE Common household items can potentially disrupt wireless network communications. Cordless phones (but not cellular phones), microwave ovens, baby monitors, almost any kitchen appliance, wireless surveillance equipment, nearby wireless networks, and any appliance containing a motor can disrupt wireless network communications. Try turning on any potential sources of interference and see if it causes the problem. If it does, separate your wireless network from the device. Troubleshooting 132

Section	Page
Contents	3
Safety information	7
About your printer	8
Thank you for choosing this printer!	8
Minimizing your printer's environmental impact	8
Finding information about the printer	9
Understanding the parts of the printer	11
Ordering and replacing supplies	13
Replacing ink cartridges	13
Ordering ink cartridges	14
Recycling Dell products	15
Using the printer control panel buttons and menus	16
Using the printer control panel	16
Using the printer menus	18
Changing temporary settings into new default settings	20
Changing the Power Saver timeout	21
Resetting to factory settings	21
Saving energy with Eco-Mode	22
Using the printer software	23
Minimum system requirements	23
Using the Windows printer software	23
Updating the printer software (Windows only)	25
Reinstalling the printer software	25
Uninstalling the printer software	25
Installing the printer software	25
Loading paper and original documents	26
Loading paper	26
Saving paper default settings	28
Loading original documents on the scanner glass	29
Loading original documents into the ADF	29
Printing	31
Tips for printing	31
Printing basic documents	31
Printing a document	31
Collating printed copies	31
Printing pages in reverse order	32
Printing multiple pages on one sheet	32
Printing documents from a memory card or flash drive	32
Printing specialty documents	33
Printing envelopes	33
Printing labels	34
Printing on custom-size paper	34
Printing on both sides of the paper (duplexing) manually	34
Working with photos	36
Using a memory card or flash drive with the printer	36
Supported memory cards and file types	37
Printing photos using the printer control panel	37
Printing photos from a memory device using the printer software	38
Printing photos from a PictBridge-enabled digital camera	39
Printing photos from a memory device using the proof sheet	40
Printing photos from a digital camera using DPOF	41
Printing from a Bluetooth-enabled device	41
Setting up a connection between your printer and a Bluetooth-enabled device	41
Setting the Bluetooth security level	43
Printing from a Bluetooth-enabled device	43
Managing print jobs	44
Setting your printer as the default printer	44
Changing the printing mode	45
Pausing print jobs	45
Resuming print jobs	45
Canceling print jobs	46
Copying	47
Tips for copying	47
Making copies	47
Copying photos	47
Enlarging or reducing images	48
Adjusting copy quality	48
Making a copy lighter or darker	49
Collating copies using the printer control panel	49
Repeating an image on one page	50
Copying multiple pages on one sheet	50
Making a duplex copy manually	50
Canceling copy jobs	51
Scanning	52
Tips for scanning	52
Scanning to a local or network computer	52
Scanning to a flash drive or memory card	53
Scanning photos into an editing application	53
Scanning documents into an editing application	54
Scanning directly to e-mail	54
Scanning to a PDF	55
Scanning FAQ	55
How can I improve the quality of a scan?	55
How do I scan in black and white?	55
Why am I being asked for a PIN?	55
What is an application list, and how do I update it?	56
Canceling scan jobs	56
Faxing	57
Setting up the printer to fax	57
Scenario 1: Standard telephone line	57
Scenario 2: Digital Subscriber Line (DSL)	60
Scenario 3: VoIP telephone service	61
Scenario 4: Digital telephone service through a cable provider	62
Scenario 5: Country-specific setup	63
Entering your user information	67
Configuring the fax settings	68
Configuring fax settings using the fax software	68
Configuring fax settings using the printer control panel	68
Creating a contact list	70
Creating a contact list using the fax software	70
Creating a contact list using the printer control panel	70
Sending faxes	71
Tips for sending faxes	71
Sending faxes using the printer control panel	71
Sending faxes using the computer	72
Receiving faxes	72
Tips for receiving faxes	72
Receiving faxes automatically	72
Receiving a fax manually	73
Faxing FAQ	73
If I skipped the fax setup initially, do I need to run the installer again to set up the fax?	73
What is a splitter and what type of splitter should I use?	74
What is my fax number?	74
What is my dialing prefix?	74
When do I need to set Auto Answer to On?	74
How many rings should I set?	75
How do I set the distinctive ring for the printer?	75
How can I check the dial tone?	75
How do I adjust the speaker volume on the printer?	76
How can I make sure that the fax answers the call before the answering machine?	76
What settings work best with digital voice mail?	76
How do I change the resolution of the documents that I fax?	77
How do I send a fax at a scheduled time?	77
How do I send a fax using a phone calling card?	77
How do I know that the fax was sent successfully?	78
How do I view the fax history of the printer?	78
How do I forward a fax?	78
Can I block faxes?	79
Can I retrieve failed faxes?	79
Networking	80
Installing the printer on a wireless network	80
Wireless network compatibility	80
Supported network security options	80
Printing a network setup page	81
Information you will need to set up the printer on a wireless network	81
Installing the printer on a wireless network	82
Installing the printer on other computers	82
Interpreting the colors of the Wi-Fi indicator light	82
Special wireless installation instructions	83
Assigning a static IP address	83
Changing wireless settings after installation	84
Advanced wireless setup	84
Creating an ad hoc wireless network	84
Adding a printer to an existing ad hoc wireless network	86
Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup)	87
Switching between USB and wireless connections (Windows only)	87
Sharing a printer in a Windows environment	87
Networking FAQ	88
What is Wi-Fi Protected Setup?	88
Where do I find my WEP key or WPA passphrase?	89
What is an SSID?	89
Where do I find my SSID?	89
What is a network?	89
How do I find out what type of security my network is using?	90
How are home networks configured?	90
Why do I need an installation cable?	91
How do I attach the installation cable?	92
How are infrastructure and ad hoc networks different?	92
Finding the signal strength	93
How can I improve wireless signal strength?	94
How can I make sure my computer and printer are connected to the same wireless network?	95
Can I use my printer on a USB and a network connection at the same time?	95
What is a MAC address?	95
How do I find the MAC address?	96
What is an IP address?	96
What is TCP/IP?	97
How do I locate IP addresses?	97
How are IP addresses assigned?	97
What is a key index?	97
Maintaining the printer	98
Maintaining ink cartridges	98
Checking ink levels	98
Aligning the printhead	98
Cleaning the printhead nozzles	99
Cleaning the exterior of the printer	99
Cleaning the scanner glass	100
Troubleshooting	101
Before you troubleshoot	101
Using the Service Center to solve printer problems	101
If Troubleshooting does not solve your problem	101
Setup troubleshooting	101
Incorrect language appears on the display	102
Printhead error	102
Software did not install	103
Print job does not print or is missing pages	104
Printer is printing blank pages	105
Printer is busy or does not respond	105
Cannot delete documents from the print queue	106
Cannot print through USB	106
Jams and misfeeds troubleshooting	106
Paper jam in the printer	106
Paper jam in the paper support	107
Paper jam in the ADF (selected models only)	107
Paper or specialty media misfeeds	108
Print troubleshooting	108
Poor quality at the edges of the page	108
Streaks or lines on printed image	109
Print speed is slow	109
Computer slows down when printing	110
Copy and scan troubleshooting	110
Copier or scanner does not respond	110
Scanner unit does not close	110
Poor copy or scanned image quality	110
Partial copies or scans of documents or photos	111
Scan was not successful	111
Scanning takes too long or freezes the computer	111
Cannot scan to a computer over a network	111
Fax troubleshooting	112
Fax troubleshooting checklist	112
Cannot send faxes	113
Cannot receive faxes	115
Cannot run the fax software	116
Fax error messages on the printer control panel	116
Memory card troubleshooting	118
Memory card troubleshooting checklist	118
Nothing happens when a memory card is inserted	118
Cannot print documents from a memory card or flash drive	119
Photos do not transfer from a memory card across a wireless network	119
Wireless troubleshooting	119
Wireless troubleshooting checklist	120
Resetting the wireless settings to factory defaults	120
Cannot print over wireless network	121
The Continue button is unavailable	123
Cannot print and there is a firewall on the computer	124
Wi-Fi indicator light is not lit	124
Wi-Fi indicator light is green but the printer does not print (Windows only)	125
Wi-Fi indicator light is still orange	126
Wi-Fi indicator light is blinking orange during installation	127
Wireless print server not installed	130
“Communication not available” message displays when printing wirelessly	130
Communication with printer lost when connected to Virtual Private Network (VPN)	132
Resolving intermittent wireless communications issues	132

Match case Limit results 1 per page

Communication with printer lost when connected to Virtual Private

Network (VPN)

You will lose your connection to a wireless printer on your local network when connected to most

Virtual Private

Networks

(VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.

If you would like to have the ability to connect to your local network and to a VPN at the same time, the system

support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split

tunneling due to security or technical concerns.

Resolving intermittent wireless communications issues

You may notice that your printer works for a short time and then stops working, although apparently nothing has

changed on your wireless network.

Many different issues can interrupt network communications, and sometimes more than one problem exists at the

same time. These are possible solutions. Try one or more of the following:

ISCONNECT

FROM

ALL

VPN

WHEN

ATTEMPTING

USE

THE

WIRELESS

NETWORK

Most Virtual Private Networks (VPNs) allow computers to communicate with only the VPN and no other network

at the same time. Disconnect from the VPN before installing the driver on the computer or before running the

wireless setup on the computer.

To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN

connections. If you do not have a VPN Client software installed, check the connections manually using the Windows

VPN Client.

If you would like to have the ability to connect to your local network and to a VPN at the same time, the system

support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split

tunneling due to security or technical concerns.

URN

OFF

THE

WIRELESS

ACCESS

POINT

(

WIRELESS

ROUTER

)

AND

TURN

BACK

AGAIN

LIMINATE

NETWORK

CONGESTION

If a wireless network is too busy, the computer and printer may have difficulty communicating with each other.

Some causes of wireless network congestion can include:

•

Transferring large files across the network

•

Networked games

•

Peer-to-peer file swapping applications

•

Streaming video

•

Too many computers on the wireless network at once

LIMINATE

SOURCES

INTERFERENCE

Common household items can potentially disrupt wireless network communications. Cordless phones (but not

cellular phones), microwave ovens, baby monitors, almost any kitchen appliance, wireless surveillance equipment,

nearby wireless networks, and any appliance containing a motor can disrupt wireless network communications.

Try turning on any potential sources of interference and see if it causes the problem. If it does, separate your wireless

network from the device.

Troubleshooting

132