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Dell Venue User Manual - Page 153

Problem, Possible causes, Possible solutions, Troubleshooting, You cannot make, outgoing calls

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Problem You cannot make outgoing calls You cannot answer incoming calls Unable to add contacts to the smartphone Possible causes The SIM card may not be installed. Poor signal. Your smartphone is in Airplane mode with no wireless connectivity. You have enabled the Call barring feature. You have enabled Fixed Dialing Numbers. Poor signal. Your smartphone is in Airplane mode with no wireless connectivity. You have enabled the Call barring feature. Memory for storing contacts is already full. Possible solutions Install a valid SIM card in your smartphone. Move to an open space, or if you are inside a building, move closer to a window. Press and hold the Power button and then touch the Airplane mode option to disable it. Touch the Home button → Menu button → Settings→ Call settings→ Call barring→ Deactivate all. Touch the Home button → Menu button → Settings→ Call settings→ Fixed Dialing Numbers. Disable Fixed Dialing Numbers (FDN). Move to an open space, or if you are inside a building, move closer to a window. Press and hold the Power button and then touch the Airplane mode option to disable it. Touch the Home button → Menu button → Settings→ Call settings→ Call barring→ Deactivate all. Delete unnecessary contact information from the smartphone. Troubleshooting 153

Section	Page
Notes, Cautions, and Warnings	2
1 Setting Up Your Dell Venue Smartphone	6
Getting Your Smartphone Ready for Use	6
Turning On Your Smartphone	11
Turning Off Your Smartphone	11
Turning Off the Screen	11
2 Dell Venue Smartphone Features	12
Touch Screen	17
Screen Orientation	23
Applications, Widgets, and Shortcuts	23
The Stage Desktop	24
To navigate across the desktop	24
To control the Home screens using Home screen thumbnails	25
Dell Stage Widgets	27
Adding a Stage Widget	27
Deleting a Stage Widget	27
Using Stage Widgets	28
Using the HOME Stage widget	28
Using the CONTACTS Stage widget	28
Using the EMAIL Stage widget	29
Using the GALLERY Stage widget	30
Using the MUSIC Stage widget	31
Using the SOCIAL Stage widget	32
Using the WEB Stage widget	32
Customizing Your Home Screens	33
To add an item to a Home screen	33
To move a Home screen item	36
To remove a Home screen item	37
To open a Home screen folder	37
To close a Home screen folder	37
To move a Home screen shortcut into a folder	37
To remove a Home screen shortcut from a folder	37
To rename a folder	38
Status Bar	38
The status area may also display some of the following icons:	39
The notification area may also display some of the following icons:	40
Quick Buttons	41
Navigating Applications	42
Application Drawer	42
To open the application drawer	42
To navigate pages of applications	42
To close the application drawer	42
Application Shortcuts	42
To open an application using the application shortcuts	43
Recent Applications	43
To open a recently used application	43
3 Using Your Dell Venue Smartphone	44
Calling	44
Making Calls	44
To make a call	45
To call a number with an extension	46
To make an international call	46
To listen to your voicemail	46
To answer or reject an incoming call	47
Controls during a call	48
Adjust Call Settings	49
Managing Contacts	51
To add a new contact	51
To find a contact	52
To call, e-mail, or send a message to a contact	52
Contacts settings	54
Messaging	55
To compose and send a text message	55
To compose and send a multimedia message	56
Receiving text and multimedia messages	59
To read a text message	59
To forward the message	60
To view a multimedia message	60
To reply to a text or multimedia message	60
To delete a message or a message thread	61
To edit message settings	61
Pop-Up Menu	61
To select an option or item on the pop-up menu	61
Android Keyboard	62
To open the Android keyboard	62
To close the keyboard	62
To display the keyboard	62
Keyboard controls	63
To configure the keyboard settings	64
Available keyboard settings	64
Word suggestion settings	65
Create your personal dictionary	65
To add a word to the dictionary	65
To edit a word in the dictionary	65
To delete a word from the dictionary	65
Swype Keyboard	66
To open the Swype keyboard	66
Swype Keyboard controls for composing an e-mail	66
Google Search Widget	68
To search by typing	68
To search by voice	68
Power Control Widget	69
Managing Your Smartphone Settings	70
To check storage spaces	70
To erase unwanted application data to free storage space	70
To format the microSD card	70
To remove the microSD card safely	70
To erase all data from your smartphone	71
To reset your smartphone to the default state	71
4 Internet	72
Connecting to the Internet	72
GPRS/EDGE/3G/HSPA	72
To connect to the internet using GPRS, EDGE, 3G, or HSPA	72
To manually select a new network	73
To automatically select a new network	73
To schedule mobile data connection	73
Wi-Fi	74
To turn on Wi-Fi and connect to a network	74
To check the current Wi-Fi network connection	75
To connect to another Wi-Fi network	75
Disable All Connections Using the Airplane Mode	76
Browsing the Internet	76
To open the browser	76
To use the browser controls bar	76
To go to a web page	76
To set up your home page	77
Viewing Web Pages	77
To navigate on a web page	77
To zoom in on a web page	77
To zoom out on a web page	77
To view the next or previous page	77
To open a new window	78
To switch between browser windows	78
To find text within a web page	78
To copy text on a web page	78
Using Web Links, History, and Downloads	79
To select a link on a web page	79
To check the history of visited web pages	79
To allow download of web applications	80
To install an application	80
To check downloads	80
Manage Bookmarks	81
To bookmark a web page	81
To open a bookmark	81
To manage your bookmarks	81
To configure browser settings	82
E-mail	83
To open the e-mail application	83
To set up an e-mail account	83
To compose and send e-mails	83
To delete an e-mail	84
To delete or edit an e-mail account on your smartphone	84
Web Applications	85
Gmail	85
To open Gmail	85
To set up your Google account	85
To refresh Gmail	86
To view e-mails in different folders or with labels	87
To read e-mails	87
To create and send an e-mail	88
Google Talk	88
To activate Google Talk	88
To sign in automatically	89
To add a new friend to your friends list	89
To view and accept an invitation	89
To change your online status and message	89
To start a conversation	90
To add a friend to an active conversation	90
To disable the chat log	90
To switch between active conversations	90
To close a conversation	90
To display all friends in your friends list	90
To show a friend in the most popular list	91
To always show a friend in most popular list	91
To block a friend from sending you messages	91
To permanently remove a friend	91
To find out what device your friend uses to chat on Google talk	92
To sign out from Google Talk	92
Maps	92
To enable location source	92
To open Google Maps	92
To see your location on a map	93
To find a location on the map	93
To view the details of a place	95
To move around a map	96
To zoom-in or zoom-out on a map	96
To change map layers	96
To view a map in street view	99
To get directions	99
To clear a map	100
Using Google Latitude	101
To launch Latitude	101
To invite friends to share locations	101
To accept an invitation	102
To show your friends	102
To connect with your friends	103
To control what to share and change your public profile	104
Places	106
Navigation	107
News and Weather	111
Weather	111
News	112
To add/remove news topics	112
To refresh news and weather settings	112
YouTube	113
To open YouTube	113
To search for a video by typing	113
To search for a video by voice command	113
To search for a video by category	114
To filter videos by different time frames	114
To watch videos	114
To manage a video	114
Android Market	115
To open Android Market	115
To download and install an application or game	117
To open an application or game	118
To uninstall an application or game	118
Synchronizing Your Google Data	119
To select the applications to synchronize	119
5 Customizing Your Dell Venue Smartphone	120
To change the display settings	120
To change sound and ringtone settings	121
General settings	122
Incoming calls settings	122
Notifications settings	122
Feedback settings	122
To manually set the date, time and time zone	123
To set the language	124
6 Protecting Your Dell Venue Smartphone	125
Protect Your Smartphone Data With a Screen Unlock Pattern	125
To create a screen unlock pattern	125
To enable or disable the screen unlock pattern and change related settings	127
Protect Your Smartphone Data With a PIN	128
Protect Your Smartphone Data With a Password	128
Protect Your SIM Card With the SIM Lock Password	129
To enable the SIM card PIN	129
To change the SIM card PIN	129
7 Applications	130
Camera	130
To launch the camera in picture mode	130
Camera controls	130
To manage pictures	131
To start the camcorder mode	133
Camcorder controls	133
To manage videos	134
Copying Files to and from the MicroSD	135
To set the microSD card as a USB drive	135
To turn off USB storage	135
To remove the microSD card	136
Bluetooth	136
To turn on Bluetooth and make the smartphone discoverable	137
To pair and connect a Bluetooth headset	137
To end a Bluetooth connection	138
To terminate a pairing partnership	138
To change your smartphone’s Bluetooth name	138
Photos and Videos	138
To share or delete albums	139
To browse picture and video thumbnails	139
To display a full picture	140
To play a video	140
Music	141
To open Music	141
To select a song	141
To control music playback	142
To create a playlist	143
Calendar	144
To open the calendar	144
To set up an event	144
To view the calendar	144
To view and synchronize multiple calendars	145
Event reminders	145
To view, dismiss, or snooze a reminder	146
Alarm Clock	146
To open the alarm clock	146
To set an alarm	146
To temporarily disable an alarm	147
To delete an alarm	147
To silence all alarms	148
Calculator	148
Sound Recorder	148
Voice Dialer	149
To use a voice command to start an action	149
8 Synchronizing Your Dell Venue Smartphone and Computer Using Dell Mobile Sync	150
9 Troubleshooting	152
Start emergency software recovery	157

Match case Limit results 1 per page

Troubleshooting

153

You cannot make

outgoing calls

The SIM card may not be

installed.

Install a valid SIM card in

your smartphone.

Poor signal.

Move to an open space, or if

you are inside a building,

move closer to a window.

Your smartphone is in

Airplane mode with no

wireless connectivity.

Press and hold the Power

button and then touch the

Airplane mode

option to

disable it.

You have enabled the Call

barring feature.

Touch the Home button

→

Menu button

→

Settings

→

Call settings

→

Call barring

→

Deactivate

all

You have enabled Fixed

Dialing Numbers.

Touch the Home button

→

Menu button

→

Settings

→

Call settings

→

Fixed Dialing Numbers

Disable

Fixed Dialing

Numbers

(FDN).

You cannot answer

incoming calls

Poor signal.

Move to an open space, or if

you are inside a building,

move closer to a window.

Your smartphone is in

Airplane mode with no

wireless connectivity.

Press and hold the Power

button and then touch the

Airplane mode

option to

disable it.

You have enabled the Call

barring feature.

Touch the Home button

→

Menu button

→

Settings

→

Call settings

→

Call barring

→

Deactivate

all

Unable to add contacts

to the smartphone

Memory for storing

contacts is already full.

Delete unnecessary contact

information from the

smartphone.

Problem

Possible causes

Possible solutions