Dell Venue User Manual - Page 156
Internet problems, Media problems, Problem, Possible causes, Possible solutions, Windows Media Player
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Problem Possible causes Possible solutions Unable to send or receive multimedia messages. Your smartphone is in Airplane mode with no wireless connectivity. Press and hold the Power button and then touch the Airplane mode option to disable it. No MMS service is available. Subscribe to the MMS service from your network service provider. Your MMS settings are not configured properly. Check your network connection, and confirm with your network service provider if your MMS settings are configured correctly. Not enough space left on your smartphone memory. Check if there is enough space on your smartphone memory. Delete data that you do not require to free space if necessary. Unable to send or receive e-mail. The Internet connection or the e-mail setting is not configured properly. Check your network connection, and confirm with your e-mail service provider if your e-mail setting has been configured correctly. Internet problems Unable to connect to the Invalid SIM card. network. You are not within the network's service area. Contact your service provider. Check the service area with your service provider. Poor signal. Move to an open space or if you are inside a building, move closer to a window. Media problems Windows Media Player The smartphone records Play the video using a video on my computer cannot video sounds in amr format. player with the amr play the sounds of the Windows media player does decoder, such as video captured using the not support the amr format. QuickTime. smartphone. 156 Troubleshooting