Dell Venue User Manual - Page 157
Start emergency software recovery, Disconnect the microSD card adapter from your computer
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If your smartphone does not turn on due to corrupt system files, you can either reset your smartphone or start emergency software recovery. Reset your smartphone to the default state 1 Press and hold the Power button and then touch the Power off option→ OK on the screen to turn off the smartphone. 2 Press and hold the volume up and volume down buttons simultaneously. 3 Without releasing the volume buttons, press and hold the Power button, until the smartphone turns on the configuration screen. 4 Press the volume buttons to move the highlight bar on the screen to the Factory reset option. 5 Press the Camera button to start the reset process. 6 Wait for the smartphone to restart. Start emergency software recovery 1 Remove the microSD card from the smartphone. 2 Connect a microSD card adapter to your computer and insert your smartphone's microSD card in the adapter. 3 On your computer, go to support.dell.com and follow the instructions to download the software upgrade package to the microSD card. NOTE: Check if the downloaded file is named as Update.pkg. If not, rename the file as Update.pkg. 4 Disconnect the microSD card adapter from your computer, and insert the microSD card in your smartphone. 5 Follow steps 1 to 3 in "Reset your smartphone to the default state" on page 157 to turn on the configuration screen. 6 Press the volume buttons to move the highlight bar to the Software upgrade from update.z option, and press the Camera button to confirm your selection. 7 Press the Camera button to confirm and start emergency software recovery. NOTE: If you want to cancel software recovery, press the volume down button. 8 Wait for the smartphone to load files and restart. NOTE: For service and contact information, visit: www.dell.com. Troubleshooting 157