Dell Venue User Manual - Page 154
System problems, Problem, Possible causes, Possible solutions, Battery does not charge - charging problem
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Problem Possible causes Possible solutions Echo or noise Poor network trunk quality End the call and dial again. from your service provider, You may be switched to a or poor local telephone line better-quality network trunk quality. or phone line. Noises during a call You may be near a strong electromagnetic source such as a TV, microwave oven, and so on during a call. Move to another location to reduce the interference effects. You cannot enable certain call features Your service provider does not support these features, or you have not subscribed for services that provide these features. Contact your service provider. PIN Code is blocked You have entered an incorrect PIN code in three consecutive attempts. Contact your service provider. If the service provider provides the SIM card's PUK code, use the PUK code to unlock the SIM card. System problems Battery does not charge The battery or battery charger is damaged. Contact the dealer. The smartphone's Try charging the phone at temperature is below 0°C or temperatures ranging higher than between 0°C and 45°C. 45°C. Poor contact between the battery and charger. Check to see if you have connected the USB cable and charging plug correctly. Unable to turn the smartphone on. The battery is empty. The smartphone system is corrupted. Charge the smartphone. See page 157 for solutions. Battery contacts are not clean. Seek your dealer's help to clean the contacts. 154 Troubleshooting