Dell XPS 13 9310 Service Manual

Dell XPS 13 9310 Manual

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  • Dell XPS 13 9310 | Service Manual - Page 1
    XPS 13 9310 Service Manual Regulatory Model: P117G Regulatory Type: P117G002 September 2020 Rev. A00
  • Dell XPS 13 9310 | Service Manual - Page 2
    of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
  • Dell XPS 13 9310 | Service Manual - Page 3
    Safety instructions...5 Electrostatic discharge-ESD protection...6 ESD field service kit ...6 Transporting sensitive components...7 After working inside your computer...7 Chapter 2: Removing and installing components 8 Recommended tools...8 Screw list...8 Major components of XPS 13 9310...9 Base
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    CMOS settings...57 Clearing BIOS (System Setup) and System passwords 57 Chapter 5: Troubleshooting...58 Recovering the operating system...58 SupportAssist | On-board Diagnostics...58 System diagnostic lights...58 Flea power release...59 WiFi power cycle...60 Chapter 6: Getting help and contacting
  • Dell XPS 13 9310 | Service Manual - Page 5
    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
  • Dell XPS 13 9310 | Service Manual - Page 6
    , such as intermittent problems or a shortened product life span. As the industry type of damage to recognize and troubleshoot is the intermittent (also called latent being worked on. Once deployed properly, service parts can be removed from the ESD skin, the ESD 6 Working inside your computer
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    heat sink casings, away from internal parts that are insulators and often highly charged. ● Working Environment - Before deploying the ESD Field Service kit, service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell
  • Dell XPS 13 9310 | Service Manual - Page 8
    . Table 1. Screw list Component Secured to Screw type Base cover Palm-rest and keyboard M2x3, Torx 5 assembly Quantity 8 Screw image Battery Palm-rest and keyboard M1.6x2.5 5 assembly Solid-state drive shield System board M2x3 1 Fans (in computers shipped with computers shipped
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    keyboard M1.6x1.5 4 assembly System board Palm-rest and keyboard M1.2x2 3 assembly System board Palm-rest and keyboard M1.4x4 4 assembly Major components of XPS 13 9310 The following image shows the major components of XPS 13 9310. Screw image Removing and installing components 9
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    1. Base cover 2. Battery 3. Left fan (in computers shipped with 11th Generation rest and keyboard assembly 9. Display assembly 10. Right speaker 11. Display-cable bracket 12. Right antenna 13. Right fan (in computers shipped with 11th Generation Intel Core i3-1115G4 processor) NOTE: The right fan
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    for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your
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    12 Removing and installing components
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    plastic scribe to pry the base cover in the direction of the arrows to release the base cover from the palm-rest and keyboard assembly. CAUTION: Do not . 4. Peel the tape that secures the battery cable to the battery. 5. Using the pull tab, disconnect the battery cable from the system board. 6. Turn
  • Dell XPS 13 9310 | Service Manual - Page 14
    Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure. 14
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    assembly. Next steps 1. Follow the procedure in After working inside your computer. Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries. ● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and
  • Dell XPS 13 9310 | Service Manual - Page 16
    , do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers
  • Dell XPS 13 9310 | Service Manual - Page 17
    five screws (M1.6x2.5) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps . About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive.
  • Dell XPS 13 9310 | Service Manual - Page 18
    of the removal procedure. Steps 1. Remove the antenna cable from the routing guides along the edge of the solid-state drive shield. 2. Remove the screw configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive. 18
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    Replace the screw (M2x3) that secures the M.2 2230 solid-state drive shield to the system board. 5. Route the antenna cable through the routing guides along the solid-state drive shield. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the
  • Dell XPS 13 9310 | Service Manual - Page 20
    . About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2280 solid-state drive or an M.2 2280 solid-state drive. the removal procedure. Steps 1. Remove the antenna cable from the routing guides along the edge of the solid-state drive shield. 2. Remove the
  • Dell XPS 13 9310 | Service Manual - Page 21
    . About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2280 solid-state drive or an M.2 2280 solid-state drive. NOTE . 5. Route the antenna cable through the routing guides along the solid-state drive shield. Next steps 1. Install the base cover
  • Dell XPS 13 9310 | Service Manual - Page 22
    2. Follow the procedure in After working inside your computer. Fans Removing the fans Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies to computers shipped with 11th Generation Intel Core i3-1115G4
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    Steps 1. Peel the tape that secures the fan A cable to the system board. 2. Disconnect the fan A cable from the system board. 3. Remove the two screws (M1.6x2.5) that secure fan A to the system board. 4. Lift fan A off the system board. 5. Peel the tape that secures the fan B cable to the system
  • Dell XPS 13 9310 | Service Manual - Page 24
    Steps 1. Align the screw holes on fan B with the screw holes on the system board. 2. Replace the two screws (M1.6x2.5) that secure fan B to the system board. 3. Connect the fan B cable to the system board. 4. Adhere the tape that secures the fan B cable to the system board. 5. Align the screw holes
  • Dell XPS 13 9310 | Service Manual - Page 25
    inside your computer. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the
  • Dell XPS 13 9310 | Service Manual - Page 26
    . CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat-sink and fan assembly. The oils in your skin can reduce the heat transfer capability of the thermal grease. NOTE: The heat-sink and fan assembly may become hot during normal operation. Allow sufficient
  • Dell XPS 13 9310 | Service Manual - Page 27
    About this task NOTE: This procedure applies to computers shipped with 11th Generation Intel Core i5-1135G7 processor or 11th Generation Intel Core i7-1165G7 processor. The heat sink and the fans are combined in a heat-sink and fan assembly. The following image indicates the location of the heat-
  • Dell XPS 13 9310 | Service Manual - Page 28
    Steps 1. Align the screw holes on the heat-sink and fan assembly with the screw holes on the system board. 2. In sequential order (as indicated on the heat-sink and fan assembly), tighten the four captive screws (M2x3) that secure the heat-sink and fan assembly to the system board. 3. Replace the
  • Dell XPS 13 9310 | Service Manual - Page 29
    Removing and installing components 29
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    Steps 1. Loosen the three captive screws (M1.6x2) that secure the display-assembly cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Disconnect the camera cable and the display cable from the system board. 4. Remove the three screws (M1.2x2) that
  • Dell XPS 13 9310 | Service Manual - Page 31
    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation
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    32 Removing and installing components
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    Steps 1. Slide the palm-rest and keyboard assembly under the display-assembly hinges. 2. Align the screw holes on the palm-rest assembly with the screw holes on the display hinges. 3. Replace the three screws (M2.5x4.5) that secure the left hinge to the system board and the palm-rest and keyboard
  • Dell XPS 13 9310 | Service Manual - Page 34
    your computer. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. 2. Remove the base cover. 3. Remove the battery. 4. Remove the fans (for computers shipped with 11th Generation Intel Core i3
  • Dell XPS 13 9310 | Service Manual - Page 35
    Removing and installing components 35
  • Dell XPS 13 9310 | Service Manual - Page 36
    from the wireless card, remove each antenna cable from the routing guides, toward their respective antennas. 6. Open the latch, and disconnect the .2x2) that secure the system board to the palm-rest and keyboard assembly. 13. Remove the four screws (M1.4x4) that secure the system board to the
  • Dell XPS 13 9310 | Service Manual - Page 37
    If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board
  • Dell XPS 13 9310 | Service Manual - Page 38
    38 Removing and installing components
  • Dell XPS 13 9310 | Service Manual - Page 39
    system board. 10. Route the left and right antenna cables through the routing guides on the palm-rest and keyboard assembly toward the wireless card. 11. Connect is inserted into the slot in the system board. 13. Tighten the captive screw (M1.6x2.3) that secures the wireless-card bracket
  • Dell XPS 13 9310 | Service Manual - Page 40
    assembly (for computers shipped with 11th Generation Intel Core i5-1135G7 processor or 11th Generation Intel Core i7-1165G7 processor). 6. Install the battery. 7. Install the base cover. 8. Follow the procedure in After working inside your computer. Status-light board Removing the status-light board
  • Dell XPS 13 9310 | Service Manual - Page 41
    the keyboard-control daughterboard on the palm-rest and keyboard assembly and close the latch to secure the cable. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Palm-rest and keyboard assembly Removing the palm-rest and
  • Dell XPS 13 9310 | Service Manual - Page 42
    NOTE: The system board can be removed with the heat sink or the heat-sink and fan assembly attached. 6. Remove the status-light board. About this task The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the removal procedure. After performing
  • Dell XPS 13 9310 | Service Manual - Page 43
    keyboard assembly on a flat surface. Next steps 1. Install the status-light board. 2. Install the system board. 3. Install the display assembly. 4. Install the battery. 5. Install the base cover. NOTE: The system board can be installed with the heat sink or the heat-sink and fan assembly attached
  • Dell XPS 13 9310 | Service Manual - Page 44
    3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. 44 Drivers and downloads
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    boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key System setup 45
  • Dell XPS 13 9310 | Service Manual - Page 46
    -Overview menu Overview XPS 13 9310 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays the Asset Tag of the computer. Manufacture Date Displays the manufacture date of the computer. Ownership Date Displays the ownership
  • Dell XPS 13 9310 | Service Manual - Page 47
    Table 3. System setup options-Overview menu (continued) Overview Battery State Displays the battery state. Health Displays the battery health. AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the processor type.
  • Dell XPS 13 9310 | Service Manual - Page 48
    Integrated Devices menu Integrated Devices Date/Time Date Sets the computer date in MM/DD/YYYY format. Changes to the date take effect immediately. Time USB Boot Support is selected. Enable Thunderbolt Boot Support Enables or disables Thunderbolt Boot Support. Default: OFF 48 System
  • Dell XPS 13 9310 | Service Manual - Page 49
    (SD) Card is selected. Table 7. System setup options-Display menu Display Display Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power. Default: 50 Brightness on AC power Sets the screen brightness when the computer is running on
  • Dell XPS 13 9310 | Service Manual - Page 50
    to run on battery during peak power usage hours. Default: OFF Thermal Management Thermal Management Adjusts system performance, noise, and temperature. Default: Optimized. Standard setting for balance of performance, noise, and temperature. USB Wake Support Wake on Dell USB-C Dock Enables
  • Dell XPS 13 9310 | Service Manual - Page 51
    the off state whenever the lid is opened. Default: ON Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this option to enable allows the operating system to select the appropriate processor performance automatically. Default: ON Table 10. System
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    the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software. Default: Enabled UEFI Boot Path Security Configuration Upper Case Letter Enables or disables the requirement for at least one upper case letter. Default: OFF Lower Case Letter Enables
  • Dell XPS 13 9310 | Service Manual - Page 53
    Lockout Enables or disables the master password support. Default: OFF Table 12. System Default: ON BIOSConnect BIOSConnect Enables or disables cloud Service OS recover if the main operating system fails to option. Default: ON Dell Auto OS Recovery Threshold Dell Auto OS Recovery Threshold Controls
  • Dell XPS 13 9310 | Service Manual - Page 54
    Table 13. System setup options-System Management menu System Management Service Tag Service Tag Displays the Service Tag of the computer. Asset Timeout on Battery Keyboard Backlight Timeout on Battery Configures the timeout value for the keyboard when the computer is running on battery. The
  • Dell XPS 13 9310 | Service Manual - Page 55
    Pass-Through Replaces the external NIC MAC address (in a supported dock or dongle) with the selected MAC address from the computer. Default: System Sign of Life Early Logo Display Display Logo Sign of Life. Default: ON Early Keyboard Backlight Keyboard Backlight Sign of Life. Default: ON
  • Dell XPS 13 9310 | Service Manual - Page 56
    Default: ON Table 17. System setup options-Performance menu Performance Multi-Core Support Active Cores Changes the number of CPU cores available to the operating system mode of the processor. If enabled, the Intel TurboBoost driver increases the performance of the CPU or graphics processor.
  • Dell XPS 13 9310 | Service Manual - Page 57
    . Steps 1. Turn off your computer. 2. Remove the base cover. NOTE: The battery must be disconnected from the system board (see Step 5 in Removing the base cover To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how
  • Dell XPS 13 9310 | Service Manual - Page 58
    troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/support indicate if problems were
  • Dell XPS 13 9310 | Service Manual - Page 59
    electricity that remains on the computer even after it has been powered off and the battery has been disconnected from the system board. The following procedure provides the instructions on how to release the flea power: Steps 1. Turn off your computer. 2. Remove the base cover. Troubleshooting 59
  • Dell XPS 13 9310 | Service Manual - Page 60
    to WiFi connectivity issues, a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Steps 1. Turn off your computer. 2. Turn off the modem
  • Dell XPS 13 9310 | Service Manual - Page 61
    , and press Enter. www.dell.com/support/windows www.dell.com/support/linux Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals and documents. Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view
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XPS 13 9310
Service Manual
Regulatory Model: P117G
Regulatory Type: P117G002
September 2020
Rev. A00