Dell XPS 13 9365 2-in-1 XPS 13 Convertible Service Manual
Dell XPS 13 9365 2-in-1 Manual
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Dell XPS 13 9365 2-in-1 manual content summary:
- Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 1
XPS 13 Convertible Service Manual Regulatory Model: P71G Regulatory Type: P71G001 - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 2
data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 3
Contents 1 Before working inside your computer 6 Before you begin ...6 Safety instructions...6 Recommended tools...7 Screw list...7 2 After working inside your computer 8 3 Removing the base cover...9 Procedure...9 4 Replacing the base cover...11 Procedure...11 5 Removing the battery...12 - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 4
Replacing the speakers...21 Procedure...21 Post-requisites...21 13 Removing the coin-cell battery 22 Prerequisites...22 29 20 Replacing the system board...32 Procedure...32 Post-requisites...32 Entering the Service Tag in the BIOS setup program...32 21 Removing the keyboard...33 Prerequisites...33 - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 5
44 Clearing CMOS settings...45 Clearing BIOS (System Setup) and System passwords 45 27 Troubleshooting...46 Enhanced Pre-Boot System Assessment (ePSA) diagnostics 46 Running the ePSA diagnostics...46 Flashing ...47 System diagnostic lights...47 28 Getting help and contacting Dell 49 Contents 5 - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 6
, not by its pins. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 7
Fingerprint reader bracket Hard drive plate Hard-drive (SSD) bracket Keyboard Keyboard Middle bezel Security-cable slot Speakers System board System board Touch pad Wireless card bracket Secured to Palm-rest assembly Palm-rest assembly Palm-rest assembly Palm-rest assembly System board System board - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 8
2 After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 9
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure 1. Remove the eight screws - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 10
10 Removing the base cover - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 11
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure 1. Align the screw holes - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 12
computer, follow the instructions in After working inside the battery. • Ensure any screws during the servicing of this product are not lost or misplaced, to Dell technical support for assistance. See www.dell.com/contactdell. • Always purchase genuine batteries from www.dell.com or authorized Dell - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 13
Removing the battery 13 - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 14
computer, follow the instructions in After working inside the battery. • Ensure any screws during the servicing of this product are not lost or misplaced, to Dell technical support for assistance. See www.dell.com/contactdell. • Always purchase genuine batteries from www.dell.com or authorized Dell - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 15
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 16
inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 17
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The wireless card is integrated into the system - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 18
working inside your computer, follow the instructions in After working inside your computer. For more the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • antenna cable color schemes for the wireless card supported by your computer. Table 2. Antenna color - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 19
Post-requisites 1. Replace the battery. 2. Replace the base cover. Reconnecting the wireless antenna cables 19 - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 20
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1. Remove - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 21
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1. Using - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 22
working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 23
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1. Adhere - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 24
computer, follow the instructions in After working inside your Compliance home page at www.dell.com/regulatory_compliance. Topics: touch pad. 2. Disconnect and remove the cable from the touch pad. 3. Remove the two screws (M2x2) that secure the touch pad to the palm-rest assembly, then lift the touch - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 25
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1. Align the screw holes on the touch pad with the screw - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 26
inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • cable from the system board. 5. Disconnect the touch-screen cable from the system board. 6. Disconnect the - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 27
7. Open the palm-rest assembly fully and place the display assembly and palm-rest assembly face down and then remove the six screws (M2.5x3.5) that secure the display hinges to the palm-rest assembly. NOTE: Ensure the surface is flat and free of objects when placing the display assembly face down. - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 28
inside your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • display cable tape to the system board. 8. Connect the touch-screen cable and camera cable to the system board. Post - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 29
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer's Service camera cable from the system board. 5. Disconnect the touch-screen cable from the system board. 6. Move the - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 30
light cable from the system board. 10. Open the latch and disconnect the touch-pad cable from the system board. 11. Open the latch and disconnect the latch and disconnect the keyboard-controls board cable from the system board. 13. Peel off the tape that secures the speaker cable to the system - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 31
Removing the system board 31 - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 32
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer's Service the cables. 5. Connect the camera cable, the touch-screen cable, the coin-cell battery cable, the speaker - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 33
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1. Remove - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 34
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1. Align - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 35
inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • . 6. Remove the coin-cell battery. 7. Remove the touch pad. 8. Remove the display assembly. 9. Remove the - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 36
inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • board. 3. Replace the display assembly. 4. Replace the touch pad. 5. Replace the coin-cell battery. 6. Replace - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 37
such as hard disk, video adapter, keyboard, mouse, and printer. Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 38
order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: • Access BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 39
by default) • Enable External USB Port (enabled by default) • Enable Thunderbolt Port (enabled by default) • Enable Thunderbolt Boot Support. This is an optional feature. • Always Allows Dell Docks. This is an optional feature. • Enables Thunderbolt (and PCIe behind TBT) Pre-boot NOTE: USB keyboard - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 40
• Attestation Enable • Key Storage Enable Enable or disable the TPM state. Default: Enabled. Computrace Enable or disable the BIOS module interface of the optional Computrace Service from Absolute Software. 40 System setup - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 41
. Intel TurboBoost Enable or disable Intel Turbo Boost mode of the processor. Default: Enabled. Multi Core Support Enable multiple cores. Default: Enabled. C-States Support Enable or disable additional processor sleep states. Default: Enabled. Table 9. System setup options-Power Management - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 42
a Virtual Machine Monitor (VMM) can use the additional hardware capabilities that are provided by Intel Trusted Execution Technology. Table 13. System setup options-Maintenance menu Maintenance Asset Tag Create a system Asset Tag. Service Tag Display the system's Service Tag. 42 System setup - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 43
. BIOS Events Display BIOS events. Thermal Events Display Thermal events. Table 16. System setup options-SupportAssist System Resolution menu SupportAssist System Resolution Dell Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 44
26 System and setup password Table 17. System and setup password Password type System password Setup password Description Password that you must enter to log on to your system. Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 45
battery. 4. Wait for one minute. 5. Replace the coin-cell battery. 6. Replace the battery. 7. Replace the base cover. Clearing BIOS (System Setup) and System passwords Contact Dell technical support to clear the forgotten passwords. For more information, see www - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 46
problems encountered during testing NOTE: Some tests for specific at www.dell.com/support. 3. Copy instructions on the screen to complete the BIOS update. Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. 46 Troubleshooting - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 47
-click the BIOS update file icon and follow the instructions on the screen. Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 48
battery-status light patterns and associated problems. Table 18. LED codes Diagnostic light codes 2,1 2,2 2,3 2,4 2,5 2,6 2,7 3,1 3,2 3,3 3,4 3,5 3,6 3,7 Problem description Processor failure System board: BIOS . • Solid white - Caps Lock enabled. • Off - Caps Lock disabled. 48 Troubleshooting - Dell XPS 13 9365 2-in-1 | XPS 13 Convertible Service Manual - Page 49
Self-help resources Information about Dell products and services Dell Help & Support app Resource location www.dell.com Accessing help Online help for operating system Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software
XPS 13 Convertible
Service Manual
Regulatory Model: P71G
Regulatory Type: P71G001