Dell XPS 13 9365 2-in-1 XPS 13 Convertible Service Manual - Page 47

Backup media and recovery options, WiFi power cycle, Flea power release, System diagnostic lights

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Follow these steps to flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself. 5. Select the operating system installed on your computer. 6. Scroll down the page and expand BIOS. 7. Click Download to download the latest version of the BIOS for your computer. 8. After the download is complete, navigate to the folder where you saved the BIOS update file. 9. Double-click the BIOS update file icon and follow the instructions on the screen. Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options. WiFi power cycle If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1. Turn off your computer. 2. Remove the base cover. 3. Press and hold the power button for 15 seconds to drain the flea power. 4. Replace the base cover. 5. Turn on your computer. System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white - Power adapter is connected and the battery has more than 5 percent charge. Amber - Computer is running on battery and the battery has less than 5 percent charge. Off • Power adapter is connected and the battery is fully charged. • Computer is running on battery and the battery has more than 5 percent charge. Troubleshooting 47

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Follow these steps to flash the BIOS:
1.
Turn on your computer.
2.
Go to
www.dell.com/support
.
3.
Click
Product support
, enter the Service Tag of your computer, and then click
Submit
.
NOTE:
If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4.
Click
Drivers & downloads
>
Find it myself
.
5.
Select the operating system installed on your computer.
6.
Scroll down the page and expand
BIOS
.
7.
Click
Download
to download the latest version of the BIOS for your computer.
8.
After the download is complete, navigate to the folder where you saved the BIOS update file.
9.
Double-click the BIOS update file icon and follow the instructions on the screen.
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple
options for recovering Windows operating system on your Dell PC. For more information. see
Dell Windows Backup Media and Recovery
Options
.
WiFi power cycle
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The
following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE:
Some ISPs (Internet Service Providers) provide a modem/router combo device.
1.
Turn off your computer.
2.
Turn off the modem.
3.
Turn off the wireless router.
4.
Wait for 30 seconds.
5.
Turn on the wireless router.
6.
Turn on the modem.
7.
Turn on your computer.
Flea power release
Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been
removed. The following procedure provides the instructions on how to conduct flea power release:
1.
Turn off your computer.
2.
Remove the
base cover
.
3.
Press and hold the power button for 15 seconds to drain the flea power.
4.
Replace the
base cover
.
5.
Turn on your computer.
System diagnostic lights
Battery-status light
Indicates the power and battery-charge status.
Solid white
— Power adapter is connected and the battery has more than 5 percent charge.
Amber
— Computer is running on battery and the battery has less than 5 percent charge.
Off
•
Power adapter is connected and the battery is fully charged.
•
Computer is running on battery and the battery has more than 5 percent charge.
Troubleshooting
47