Dell XPS 13 9365 2-in-1 XPS 13 Convertible Service Manual - Page 46

Troubleshooting, Enhanced Pre-Boot System Assessment (ePSA) diagnostics, Running the ePSA diagnostics

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27 Troubleshooting Enhanced Pre-Boot System Assessment (ePSA) diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: • Run tests automatically or in an interactive mode • Repeat tests • Display or save test results • Run thorough tests to introduce additional test options to provide extra information about the failed device(s) • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed. For more information, see Dell EPSA Diagnostic 3.0. Running the ePSA diagnostics 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner. Diagnostics front page is displayed. 5. Click the arrow in the lower-right corner to go to the page listing. The items detected are listed. 6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test. 7. Select the device from the left pane and click Run Tests. 8. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. Flashing BIOS (USB key) 1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive. 4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu. 7. Type the BIOS setup program filename and press Enter. 8. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. 46 Troubleshooting

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Troubleshooting
Enhanced Pre-Boot System Assessment (ePSA)
diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
•
Run tests automatically or in an interactive mode
•
Repeat tests
•
Display or save test results
•
Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
•
View status messages that inform you if tests are completed successfully
•
View error messages that inform you of problems encountered during testing
NOTE:
Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
For more information, see
Dell EPSA Diagnostic 3.0
.
Running the ePSA diagnostics
1.
Turn on your computer.
2.
As the computer boots, press the F12 key as the Dell logo appears.
3.
On the boot menu screen, select the
Diagnostics
option.
4.
Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5.
Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6.
To run a diagnostic test on a specific device, press Esc and click
Yes
to stop the diagnostic test.
7.
Select the device from the left pane and click
Run Tests
.
8.
If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Flashing BIOS (USB key)
1.
Follow the procedure from step 1 to step 7 in "
Flashing the BIOS
" to download the latest BIOS setup program file.
2.
Create a bootable USB drive. For more information see the knowledge base article
SLN143196
at
www.dell.com/support
.
3.
Copy the BIOS setup program file to the bootable USB drive.
4.
Connect the bootable USB drive to the computer that needs the BIOS update.
5.
Restart the computer and press
F12
when the Dell logo is displayed on the screen.
6.
Boot to the USB drive from the
One Time Boot Menu
.
7.
Type the BIOS setup program filename and press
Enter
.
8.
The
BIOS Update Utility
appears. Follow the instructions on the screen to complete the BIOS update.
Flashing the BIOS
You may need to flash (update) the BIOS when an update is available or when you replace the system board.
27
46
Troubleshooting