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Epson ET-2850U for ReadyPrint Users Guide - Page 198

Message Appears Prompting You to Reset Ink Levels, Running a Product Check, Solving Paper Problems

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Solving Paper Problems Solving Network Problems Solving Problems Printing from a Computer Message Appears Prompting You to Reset Ink Levels If you see a message on the LCD screen prompting you to reset the ink levels, do the following: 1. Refill all of the ink tanks or the ink tanks indicated on the LCD screen all the way to the top. Note: Depending on the operating conditions, you may see the ink reset message even when there is still ink in the tanks. 2. Select the colors that you refilled on the LCD screen. 3. Follow the instructions on the LCD screen to reset the ink levels. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions. As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use of the product when the ink level is below the lower line on the tank could damage the product. Parent topic: Solving Problems Related tasks Refilling the Ink Tanks Running a Product Check Running a product check helps you determine if your product is operating properly. 1. Disconnect any interface cables connected to your product. 2. Load plain paper in the product. 3. Press the home button, if necessary. 4. Select Maintenance > Nozzle Check. 5. Press the start button. 198

Section	Page
Contents	3
Product Basics	12
Product Parts Locations	12
Product Parts - Front	13
Product Parts - Inside	14
Product Parts - Back	15
Using the Control Panel	15
Control Panel Buttons and Lights	16
The LCD Screen	17
Status Icon Information	17
Entering Characters on the LCD Screen	18
Changing LCD Screen Language	18
Viewing Animations	19
Using Power Saving Settings	19
Changing the Sleep Timer Setting from the Control Panel	19
Changing the Power Off Timer Setting from the Control Panel	19
Using the Epson Smart Panel Mobile App	20
Voice-activated Printing	20
Epson Connect Solutions for Smartphones, Tablets, and More	21
Setting Up Epson Connect Services	22
Using Epson Email Print	22
Using Epson Remote Print	23
Using Epson Scan to Cloud	24
Using AirPrint	24
Setting Up Printing on a Chromebook	25
Android Printing Using the Epson Print Enabler	25
Using Fire OS Printing	26
Using Windows 10 Mobile Printing	26
Using Epson Print and Scan App with Windows Tablets	27
Using the Mopria Print Service	27
Wi-Fi Networking	29
Network Security Recommendations	29
Wi-Fi Infrastructure Mode Setup	30
Selecting Wireless Network Settings from the Control Panel	31
Setting Up Wireless Printing from a Smartphone or Tablet	33
Wi-Fi Direct Mode Setup	34
Enabling Wi-Fi Direct (Simple AP) Mode	34
Wi-Fi Protected Setup (WPS)	36
Using WPS to Connect to a Network	37
Printing a Network Status Sheet	37
Printing a Network Connection Report	38
Network Connection Report Codes and Messages	39
Changing or Updating Network Connections	44
Accessing the Web Config Utility	44
Changing a USB Connection to a Wi-Fi Connection	45
Connecting to a New Wi-Fi Router	45
Loading Paper	47
Loading Paper in the Rear Paper Feeder	47
Paper Loading Capacity	52
Double-sided Printing Capacity	53
Borderless Paper Type Compatibility	55
Compatible Epson Papers	56
Selecting the Paper Settings - Control Panel	58
Paper or Media Type Settings - Control Panel	59
Paper or Media Type Settings - Printing Software	59
Selecting the Default Paper Source Settings	60
Paper Source Settings Options	61
Placing Originals on the Product	62
Placing Originals on the Scanner Glass	62
Copying	64
Copying Documents or Photos	64
Copying Options	66
Printing from a Computer	68
Printing with Windows	68
Selecting Basic Print Settings - Windows	69
Print Quality Options - Windows	71
Multi-Page Printing Options - Windows	71
Selecting Double-sided Printing Settings - Windows	72
Double-sided Printing Options - Windows	75
Print Density Adjustments - Windows	75
Selecting Additional Layout and Print Options - Windows	76
Custom Color Correction Options - Windows	78
Image Options and Additional Settings - Windows	79
Header/Footer Settings - Windows	80
Selecting a Printing Preset - Windows	81
Selecting Extended Settings - Windows	82
Extended Settings - Windows	84
Printing Your Document or Photo - Windows	86
Checking Print Status - Windows	87
Locking Printer Settings - Windows	87
Locked Setting Options	89
Selecting Default Print Settings - Windows	91
Changing the Language of the Printer Software Screens	92
Changing Automatic Update Options	93
Printing with the Built-in Epson Driver - Windows 10 S	94
Selecting Print Settings - Windows 10 S	94
Printing on a Mac	98
Selecting Basic Print Settings - Mac	99
Print Quality Options - Mac	102
Print Options - Mac	102
Selecting Page Setup Settings - Mac	103
Selecting Print Layout Options - Mac	104
Selecting Double-sided Printing Settings - Mac	105
Double-sided Printing Options and Adjustments - Mac	107
Managing Color - Mac	107
Color Matching and Color Options - Mac	108
Selecting Printing Preferences - Mac	109
Printing Preferences - Mac	110
Printing Your Document or Photo - Mac	111
Checking Print Status - Mac	112
Printing from a Smartphone or Tablet	113
Printing with Epson Photo+	113
Cancelling Printing Using the Product	113
Scanning	114
Starting a Scan	114
Starting a Scan Using the Product Control Panel	114
Setting Up a WSD Port (Windows 7/Windows Vista)	116
Changing Default Scan Job Settings	117
Starting a Scan Using Epson ScanSmart	117
Starting a Scan Using the Epson Scan 2 Icon	118
Starting a Scan from a Scanning Program	121
Starting a Scan from a Smartphone or Tablet	123
Scanning a Document in Epson ScanSmart	123
Saving a Scan	126
Attaching a Scan to Email	127
Sending a Scan to a Cloud Service	128
Printing a Scan	129
Selecting Epson ScanSmart Settings	131
Changing the Epson Product	131
Changing the Scan Settings	132
Changing the File Name Settings	134
Changing the Save Settings	135
Save Settings	137
Customizing Action Icons	139
Scanning in Epson Scan 2	140
Additional Scanning Settings - Main Settings Tab	143
Additional Scanning Settings - Advanced Settings Tab	143
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	145
Image Format Options	146
Scan Resolution Guidelines	147
Refilling Ink	149
Ink Safety Precautions	149
Check Ink Levels	151
Checking Ink Levels on Your Product	152
Checking Ink Levels - Windows	152
Checking Ink Levels - Mac	154
Disabling Special Offers with Windows	155
Refilling the Ink Tanks	156
Adjusting Print Quality	163
Print Head Maintenance	163
Print Head Nozzle Check	163
Checking the Nozzles Using the Product Control Panel	164
Checking the Nozzles Using a Computer Utility	165
Print Head Cleaning	168
Cleaning the Print Head Using the Product Control Panel	168
Cleaning the Print Head Using a Computer Utility	171
Power Cleaning	174
Power Cleaning Using the Product Control Panel	174
Power Cleaning Using a Computer Utility	175
Print Head Alignment	177
Aligning the Print Head Using the Product Control Panel	177
Cleaning the Paper Guide	178
Cleaning the Print Head Path	181
Checking the Number of Sheets Fed	184
Checking the Number of Sheets on the LCD Screen	185
Checking the Sheet Counter - Windows	185
Checking the Sheet Counter - Mac	186
Cleaning and Transporting Your Product	188
Cleaning Your Product	188
Transporting Your Product	189
Solving Problems	194
Checking for Software Updates	194
Viewing the Help Screen	195
Product Status Messages	195
Message Appears Prompting You to Reset Ink Levels	198
Running a Product Check	198
Resetting Control Panel Defaults	199
Solving Setup Problems	200
Product Does Not Turn On or Off	200
Noise After Filling the Ink	200
Software Installation Problems	200
Solving Network Problems	201
Product Cannot Connect to a Wireless Router or Access Point	202
Network Software Cannot Find Product on a Network	203
Product Does Not Appear in Mac Printer Window	204
Wireless Network Connection is Unstable on a Mac	205
Cannot Print Over a Network	205
Cannot Scan Over a Network	207
Solving Copying Problems	208
Product Makes Noise, But Nothing Copies	208
Product Makes Noise When It Sits for a While	209
Copies Have Incorrect or Faint Colors	209
Position, Size, or Margins of Copies are Incorrect	209
Solving Paper Problems	210
Paper Feeding Problems	210
Paper Jam Problems Inside the Product	211
Paper Jam Problems in the Rear Cover	214
Paper Ejection Problems	215
Solving Problems Printing from a Computer	216
Nothing Prints	216
Product Icon Does Not Appear in Windows Taskbar	217
Printing is Slow	218
Solving Page Layout and Content Problems	220
Inverted Image	220
Too Many Copies Print	220
Blank Pages Print	221
Incorrect Margins on Printout	221
Border Appears on Borderless Prints	222
Incorrect Characters Print	223
Incorrect Image Size or Position	223
Slanted Printout	224
Solving Print Quality Problems	224
White or Dark Lines in Printout	225
Blurry or Smeared Printout	226
Faint Printout or Printout Has Gaps	228
Grainy Printout	229
Incorrect Colors	230
Solving Scanning Problems	231
Scanning Software Does Not Operate Correctly	232
Cannot Start Epson Scan 2	232
Scanning is Slow	233
Cannot Send Scans to a Cloud Service	234
Solving Scanned Image Quality Problems	234
Image Consists of a Few Dots Only	234
Line of Dots Appears in All Scanned Images	235
Straight Lines in an Image Appear Crooked	235
Scanned Image Quality Problems	235
Characters are Not Recognized During Conversion to Editable Text (OCR)	237
Image Colors are Patchy at the Edges	238
Ripple Patterns Appear in an Image	238
Scanned Image Edges are Cropped	238
Resetting the Epson Scan 2 Settings	238
Uninstall Your Product Software	239
Uninstalling Product Software - Windows	239
Uninstalling Product Software - Mac	241
Where to Get Help	241
Technical Specifications	243
Windows System Requirements	243
Mac System Requirements	244
Paper Specifications	245
Printable Area Specifications	246
Scanning Specifications	248
Ink Specifications	248
Dimension Specifications	249
Electrical Specifications	249
Environmental Specifications	250
Interface Specifications	250
Network Interface Specifications	250
Safety and Approvals Specifications	251
Notices	253
Important Safety Instructions	253
General Product Safety Instructions	253
Wireless Connection Safety Instructions	255
LCD Screen Safety Instructions	255
FCC Compliance Statement	256
Binding Arbitration and Class Waiver	257
Trademarks	260
Copyright Notice	260
libTIFF Software Acknowledgment	261
A Note Concerning Responsible Use of Copyrighted Materials	262
Default Delay Times for Power Management for Epson Products	262

Match case Limit results 1 per page

198

Solving Paper Problems

Solving Network Problems

Solving Problems Printing from a Computer

Message Appears Prompting You to Reset Ink Levels

If you see a message on the LCD screen prompting you to reset the ink levels, do the following:

1. Refill all of the ink tanks or the ink tanks indicated on the LCD screen all the way to the top.

Note:

Depending on the operating conditions, you may see the ink reset message even when there is

still ink in the tanks.

2. Select the colors that you refilled on the LCD screen.

3. Follow the instructions on the LCD screen to reset the ink levels.

Note:

The product has a low ink alert system. The accuracy of this system depends on the user refilling

the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it

estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may

generate inaccurate messages if the ink tanks are not refilled according to these instructions.

As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below

the lower line. Continued use of the product when the ink level is below the lower line on the tank could

damage the product.

Parent topic:

Solving Problems

Related tasks

Refilling the Ink Tanks

Running a Product Check

Running a product check helps you determine if your product is operating properly.

Disconnect any interface cables connected to your product.

Load plain paper in the product.

Press the

home button, if necessary.

Select

Maintenance

Nozzle Check

Press the

start button.