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Epson PP-100II Users Guide - Page 128

Where To Get Help, Contacting Customer Support, Before Contacting Epson - discproducer driver

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Appendix A Where To Get Help Contacting Customer Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product. Customer support will be able to help you much more quickly if you give them the following information: ❏ Product serial number (The serial number label is usually on the back of the product.) ❏ Product model ❏ Product software version (Click About, Version Info, or similar button in the product software.) ❏ Brand and model of your computer ❏ Your computer operating system name and version ❏ Names and versions of the software applications you normally use with your product Help for Users in the United States and Canada Contacts for information, support, and services are: Discproducer Technical Support: 562-276-1360 Location: Epson America Inc. Web site URL: http://www.epsonexpert.com This site will provide the end user with access to the latest drivers and FAQs. Where To Get Help 128

Section	Page
Copyright and Trademarks	2
Contents	3
Important Notice and Safety Instructions	8
Important Note	8
Important Safety Instructions	8
Setting up the Product	8
Choosing a Place for the Product	9
Using the Product	10
Handling Ink Cartridges	10
Notice for CD/DVD/BD Discs	11
Concerning Incidental Loss Arising out of Use of this Product	12
About Usage Limitation	12
WARNING	12
FCC Compliance Statement For American Users	13
For Canadian Users	13
Indication of the manufacturer and the importer in accordance with requirements of directive 2011/65/EU (RoHS)	13
Warnings, Cautions, and Notes	14
Using Your Software	15
System Requirements	15
Using the Product	15
Screens and Procedures in This Guide	17
Setting a Working Folder and Log	18
Adding the Product	19
Setting for Notification of Job Completion	20
Overview of Applications	21
EPSON Total Disc Maker	21
EPSON Total Disc Monitor	21
EPSON Total Disc Setup	21
Using EPSON Total Disc Maker	21
Starting EPSON Total Disc Maker	21
Getting Information through Online Help	22
Overview of Printer Driver	22
Accessing the Printer Driver	22
Getting Information through Online Help	23
Uninstalling Software	24
Publishing Discs	25
Introduction	25
Turning Power On/off	25
Overview of Publish Modes	26
Drive Settings	27
Printer Settings	28
Notice for Disc Writing and Printing	29
Error Discs	31
Precautions for Duplicating Discs	31
Printing on Discs with a Commercially Available Software Package	32
Notice for Barcode Printing	32
Standard Mode	33
Loading Discs	33
Accessing EPSON Total Disc Maker	36
Registering Data	36
Creating Labels	39
Making the Stacker Settings	42
Publishing Discs	44
External Output Mode	46
Loading Discs	46
Accessing EPSON Total Disc Maker	50
Registering Data	50
Creating Labels	53
Making the Stacker Settings	56
Publishing Discs	58
Batch Mode	60
Loading Discs	60
Accessing EPSON Total Disc Maker	64
Registering Data	65
Creating Labels	67
Making the Stacker Settings	70
Publishing Discs	72
Read Back Mode	74
Loading Discs	74
Accessing EPSON Total Disc Maker	77
Setting Read Back	77
Making the Stacker Settings	80
Publishing Discs	82
Taking Out Discs	84
Pausing Publishing	85
Resuming Publishing	86
Canceling Publishing	87
Priority Publishing	88
Replacing Ink Cartridges	89
Checking the Ink Cartridge Status	89
Precautions on Ink Cartridge Replacement	90
Replacing an Ink Cartridge	91
Maintaining Your Product	95
Checking the Print Head Nozzles	95
Using the Nozzle Check Utility	95
Cleaning the Print Head	96
Using the Head Cleaning Utility	97
Using the Product Buttons	98
Aligning the Print Head	98
Using the Print Head Alignment Utility	98
Correcting the Printing Position	99
Using the Correcting the Printing Position Utility	99
Cleaning Your Product	100
Cleaning the Exterior of the Product	100
Cleaning the Interior of the Product	100
Cleaning the Filter	101
Getting Maintenance Information	102
Replacing the Maintenance Box	103
Replacing the Drive	103
Transporting Your Product	104
Troubleshooting	107
Diagnosing the Problem	107
Error Indicators	107
EPSON Total Disc Monitor	114
Checking Product Status	114
Using EPSON Total Disc Monitor	114
Disc or the Disc Tray Does Not Feed Correctly	116
Disc Does Not Feed	116
Multiple Disc Feeds	117
Disc Jams	117
Writing/Reading Problem	118
Cannot Write to/Read from the Disc	118
Print Quality Problems	120
Horizontal Banding	121
Vertical Misalignment	121
Banding	121
Incorrect or Missing Colors	122
Blurry or Smeared Printout	122
Miscellaneous Printout Problems	123
Incorrect or Garbled Characters	123
Incorrect Margins	123
Printout Has a Slight Slant	123
Printed Side is Smeared or Scuffed	123
Printing is too Slow	124
Ink Adheres to the Recording Surface	124
The Product Does Not Function	124
All Lights Are Off	124
Lights Came On and then Went Out	125
Only the Power Light is On	125
The Ink Light is Flashing or is On after you Replace the Cartridge	125
Software Cannot be Installed	125
Maintenance Box Nearly Full Message is Displayed by the Software	126
Disc Cannot be Published	126
Disc Information Cannot be Read	126
Drive of the Product is not Displayed when You Click \	126
The Product is not Recognized	127
Where To Get Help	128
Contacting Customer Support	128
Before Contacting Epson	128
Help for Users in the United States and Canada	128
Help for Users in the Europe (EMEA)	129
Help for Users in Australia	129
Help for User’s in Southeast Asia	129
Product Information	131
Product Parts and Control Panel Functions	131
Product Parts	131
Control Panel	134
Consumables and Options	135
Technical Specifications	136
Discs	136
Ink Cartridges	140
Job Processing	141
Number of Products that can be Connected to One Computer	141
Printing	141
Write Speed	142
Mechanical	142
Electrical	142
Environmental	143
Standards and Approvals	143
Interface	143