Garmin vivoactive 4/4S Owners Manual - Page 26

2 Insert one side of the spring bar for the new band into the device. 3 Slide the quick-release pin, and align the spring bar with the opposite side of the device. 4 Repeat steps 1 through 3 to change the other band. Troubleshooting Is my smartphone compatible with my device? The vívoactive device is compatible with smartphones using Bluetooth technology. Go to www.garmin.com/ble for compatibility information. My phone will not connect to the device If your phone will not connect to the device, you can try these tips. • Turn off your smartphone and your device, and turn them back on again. • Enable Bluetooth technology on your smartphone. • Update the Garmin Connect app to the latest version. • Remove your device from the Garmin Connect app and the Bluetooth settings on your smartphone to retry the pairing process. • If you bought a new smartphone, remove your device from the Garmin Connect app on the smartphone you intend to stop using. • Bring your smartphone within 10 m (33 ft.) of the device. • On your smartphone, open the Garmin Connect app, select or , and select Garmin Devices > Add Device to enter pairing mode. • From the watch face, hold , and select > Phone > Pair Phone. My headphones will not connect to the device If your headphones were previously connected to your smartphone using Bluetooth technology, they may connect to your smartphone before connecting to your device. You can try these tips. • Turn off Bluetooth technology on your smartphone. Refer to the owner's manual for your smartphone for more information. • Stay 10 m (33 ft.) away from your smartphone while connecting headphones to your device. • Pair your headphones with your device (Connecting Bluetooth Headphones, page 4). My music cuts out or my headphones do not stay connected When using a vívoactive device connected to headphones using Bluetooth technology, the signal is strongest when there is a direct line of sight between the device and the antenna on the headphones. • If the signal passes through your body, you may experience signal loss or your headphones may become disconnected. • It is recommended to wear your headphones with the antenna on the same side of your body as your vívoactive device. • Since headphones vary by model, you can try moving the watch to your other wrist. My device is in the wrong language You can change the device language selection if you have accidently selected the wrong language on the device. 1 Hold . 2 Select . 3 Scroll down to the last item in the list, and select it. 4 Scroll down to the second item in the list, and select it. 5 Select your language. My device does not display the correct time The device updates the time and date when it syncs with your smartphone or when the device acquires GPS signals. You should sync your device to receive the correct time when you change time zones, and to update for daylight saving time. 1 Hold , and select > System > Time. 2 Verify the Auto option is enabled. 3 Select an option: • Confirm that your smartphone displays the correct local time, and sync your device to the smartphone (Using the Garmin Connect App, page 16). • Start an outdoor activity, go outdoors to an open area with a clear view of the sky, and wait while the device acquires satellite signals. The time and date are updated automatically. Maximizing Battery Life You can do several things to extend the life of the battery. • Reduce the display timeout (Backlight Settings, page 19). • Reduce the display brightness (Backlight Settings, page 19). • Turn off Bluetooth technology when you are not using connected features (Turning Off the Bluetooth Smartphone Connection, page 2). • Turn off activity tracking (Activity Tracking Settings, page 8). • Limit the smartphone notifications the device displays (Managing Notifications, page 2). • Stop broadcasting heart rate data to paired Garmin devices (Broadcasting Heart Rate to Garmin Devices, page 6). • Turn off wrist-based heart rate monitoring (Turning Off the Wrist-based Heart Rate Monitor, page 6). • Turn off automatic pulse oximeter readings (Changing the Pulse Oximeter Tracking Mode, page 7). Restarting the Device If the device stops responding, you may need to restart it. NOTE: Restarting the device may erase your data or settings. 1 Hold for 15 seconds. The device turns off. 2 Hold for one second to turn on the device. Restoring All Default Settings You can reset all of the device settings to the factory default values. You should sync your device with the Garmin Connect app to upload your activity data before you reset the device. 1 Hold . 2 Select > System > Reset. 3 Select an option: • To reset all of the device settings to the factory default values and delete all user-entered information and activity history, select Delete Data and Reset Settings. NOTE: If you have set up a Garmin Pay wallet, this option deletes the wallet from your device. If you have music 22 Troubleshooting