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Gateway C-142XL 8513085 - Gateway Convertible Notebook Reference Guide R4 - Page 144

Telephone support

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CHAPTER 9: Troubleshooting Video The projector or external monitor is not working • Make sure that you have pressed FN+F4 to activate the external monitor option. • Make sure that the monitor is turned on and that the video cable is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your convertible notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your convertible notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. • If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. • If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources. • If you have "how to" questions about using a program, see: • Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your convertible notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your convertible notebook • Your convertible notebook was dropped • The case was damaged Instead, unplug your convertible notebook and contact a qualified computer technician. 136

Section	Page
Contents	3
About This Reference	9
About this guide	10
Accessing your online User Guide	10
Gateway contact information	10
Contacting Gateway Customer Care	10
Gateway model and serial number	10
Microsoft Certificate of Authenticity	11
For more information	11
Checking Out Your Notebook	13
Front	14
Left	15
Right	16
Bottom	17
Keyboard area	18
Setting Up and Getting Started	21
Working safely and comfortably	22
Reducing eye strain	22
Setting up your computer desk and chair	23
Sitting at your convertible notebook	23
Avoiding discomfort and injury from repetitive strain	24
Connecting the AC adapter	24
Protecting from power source problems	26
Connecting the dial-up modem	26
Connecting to a broadband modem or network	27
Starting your convertible notebook	27
Waking up your convertible notebook	29
Turning off your convertible notebook	29
Restarting (rebooting) your convertible notebook	30
Using the status indicators	31
Using the keyboard	33
Key types	34
System key combinations	35
Using the tablet control buttons	37
Tablet control buttons for select models	38
Tablet control buttons for select models	39
Programming the Windows Journal button	40
Using the optional fingerprint reader	42
Running the TouchStrip Tutorial	42
Enrolling your fingerprints	43
Using the Fingerprint Control Center	45
Using the fingerprint reader features	46
Using the EZ Pad touchpad	47
Using the display	49
Converting from notebook to tablet mode	50
Changing display orientation	51
Adjusting brightness	51
Using the digital pen	52
Storing and removing the digital pen	52
Pen lost alarm	53
Adjusting the volume	54
Turning your wireless radio on or off	55
IEEE 802.11 wireless network radio	56
Bluetooth radio	56
Using Drives and Accessories	57
Changing modules	58
Using the CD or DVD drive	59
Identifying drive types	59
Using a CD or DVD	61
Using the memory card reader	61
Memory card types	62
Inserting a memory card	62
Using a memory card	62
Removing a memory card	62
Adding and removing a PC Card	63
Using an optional port replicator	64
Installing a printer or other peripheral device	64
Connecting a USB device	65
Connecting an IEEE 1394 device	65
Viewing the display on a projector, monitor, or television	66
Adjusting the display properties	67
Using the projector or monitor for a presentation	69
Managing Power	71
Monitoring the battery charge	72
Recharging the batteries	72
Changing batteries	73
Replacing the main battery	73
Installing the optional multibay battery	74
Recalibrating the batteries	75
Getting the most from your batteries	76
Maximizing battery performance	76
Conserving battery power	76
Using alternate power sources	77
Changing power modes	78
Using power saving modes	78
Changing convertible notebook power settings	79
Changing the power plan	79
Changing advanced settings	81
Traveling with Your Notebook	83
Packing your convertible notebook	84
Traveling by air	84
Dial-up modem	84
Radio frequency wireless connections	85
Files	85
Security	86
Power	87
Additional tips	87
Maintaining Your Notebook	89
Caring for your convertible notebook	90
Display screen	91
Digital pen	91
Cleaning your convertible notebook	92
Cleaning the exterior	92
Cleaning the keyboard	93
Cleaning the convertible notebook screen	93
Maintaining the batteries	93
Storing batteries	94
Cleaning CDs or DVDs	95
Recovering your system	95
Recovering pre-installed software and drivers	96
Preparing for software and device driver recovery	96
Recovering pre-installed software and drivers using Gateway Recovery Center	98
Recovering pre-installed software and drivers using recovery discs	99
Using Microsoft System Restore	102
Manually creating a restore point	103
Recovering your system to its factory condition	104
Recovering your system using the Windows DVD	106
Upgrading Your Notebook	107
Preventing static electricity discharge	108
Adding or replacing memory modules	109
Replacing the hard drive kit	112
Troubleshooting	117
Safety guidelines	118
First steps	118
Troubleshooting	119
Audio	119
Batteries	119
CD drives	119
Digital pen	120
The convertible notebook does not respond to the digital pen	120
The pen tip does not line up with the pointer when you tap the screen	120
Diskette drive (external)	120
The diskette drive is not recognized	120
You see an “Access Denied” or “Write protect” error message	120
You see a “Disk is full” error message	120
You see a “Non-system disk,” “NTLDR is missing,” or “Disk error” error message	121
The diskette drive status indicator is lit continuously	121
Display	121
The screen is too dark	121
The screen resolution is not correct	121
The text on the display is dim or difficult to read	121
The display has pixels that are always dark or too bright	121
The display is blank	122
DVD drives	122
Your convertible notebook does not recognize a disc	122
An audio CD does not produce sound	123
A DVD movie will not play	123
You cannot eject a CD or DVD	124
Ethernet	124
File management	124
A file was accidentally deleted	124
Fingerprint reader	124
The fingerprint reader does not recognize your fingerprint	124
Hard drive	125
You see an “Insufficient disk space” error message	125
You see a “Data error” message	125
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	125
Internet	126
You cannot connect to the Internet	126
You see an “Unable to locate host” message and are unable to browse the Internet	126
Connecting to a Web site takes too long	126
People are sending you e-mail messages, but you have not received any mail	127
Keyboard	127
A keyboard character keeps repeating or you see a “Keyboard stuck” or “Key failure” error message	127
You are pressing a letter key and a number appears on the screen	127
An external keyboard does not work	127
Media Center	128
The Media Center video display looks bad on your TV	128
You need to configure your Media Center to output to a TV	130
You want to change display settings to get better TV or DVD image quality	130
You want to know whether you can burn videos that were recorded with your Media Center computer to a DVD	130
You want to know whether you can play recorded videos on other computers	130
You want to know whether you can play recorded videos on your home DVD player	130
Memory	130
You see a “Memory error” message	130
You see a “Not enough memory” error message	131
Memory card reader	131
Drive letter for the memory card slot does not appear in the My Computer window	131
Modem (cable or DSL)	131
The modem does not connect	131
Modem (dial-up)	132
Your modem does not dial or does not connect	132
You cannot connect to the Internet	133
Your 56K modem does not connect at 56K	133
Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem	134
The modem is not recognized by your convertible notebook	134
The modem is noisy when it dials and connects	135
Mouse	136
The external mouse does not work	136
The external mouse works erratically	136
Networks (wired)	136
You cannot see the other computers on your wired Ethernet network	136
Your wired Ethernet network is running slower than you expect	137
You cannot connect to your company network	137
Internet Explorer is unable to access the Internet	137
You cannot connect to your home network	137
Networks (wireless)	138
You turned wireless networking on, but it takes a while to connect	138
Your connection on the network seems intermittent or your wireless network is running slower than you expect	138
You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web	138
You are in a wireless network, but no available networks are listed in the Connect to a network dialog box	139
Your wireless network is listed as a preferred network, but it has an “x” on it	139
Internet Explorer is unable to access the Internet	139
You cannot see other computers on your network	139
You cannot connect to your network	139
Passwords	140
Your convertible notebook does not accept your password	140
You forgot your startup password	140
PC Cards	140
You installed an PC Card and now your convertible notebook is having problems	140
Pointing device	140
Power	140
Your convertible notebook is not working on AC power	140
Your convertible notebook is not working on battery power	141
Printer	141
The printer will not turn on	141
The printer is on but will not print	141
You see a “Printer queue is full” error message	142
You see a “Printer is out of paper” error message	142
Sound	142
You are not getting sound from the built-in speakers	143
Status indicators	143
The status indicators are not functioning	143
Touchpad or pointing device	143
Touchpad or pointing device is not working	143
The convertible notebook is not responding when you click or tap on the touchpad or pointing device	143
The pointer moves unexpectedly	143
Video	144
The projector or external monitor is not working	144
Telephone support	144
Before calling Gateway Customer Care	144
Legal Information	147
Important safety information	148
Setting up your system	148
Care during use	148
Replacement parts and accessories	149
Regulatory compliance statements	149
Wireless guidance	149
United States of America	150
Federal Communications Commission (FCC) Intentional emitter per FCC Part 15	150
Unintentional emitter per FCC Part 15	151
FCC declaration of conformity	151
Product:	151
California Proposition 65 Warning	152
Mercury Warning	152
Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems)	152
Canada	153
Industry Canada (IC) Intentional emitter per RSS 210	153
Unintentional emitter per ICES-003	153
Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem)	153
Japan	154
Japanese Modem Notice	154
Laser safety statement	154
Environmental information	155
Notices	156
All Rights Reserved	156
Trademark Acknowledgments	156
Macrovision statement	156
If your notebook has a DVD drive and an analog TV Out port, the following paragraph applies:	156
A	157
B	157
C	157
D	158
E	159
F	159
G	160
H	160
I	160
J	160
K	160
L	160
M	161
N	161
O	162
P	162
R	163
S	163
T	164
U	165
V	165
W	165