Hayward Aqua Connect Aqua Connect Operations Manual - Page 6

Finally, a pool service company can own multiple ACHN units and install one on every pool for which they have a service contract. The pool service company has a master account to which every ACHN is registered. Sub-accounts are created for each homeowner so that they can access their own pool. In this case the ACHN may be removed when the service contract expires and moved to a different location. Creating a Master Account If you own one or more ACHN units you need to create a master account. If you are a homeowner and your pool builder/pool servicer owns the ACHN then your pool professional will provide you with a login account - you should not create your own. A login account is only useful if it can access the ACHN connected to your pool. To create a master account, open a browser and go to www.aquaconnectweb.com and then select "Check for free trial or to activate account. Sign up today!". Fill out all of the required information. You will be able to edit all of this later except for the username. You will be forced to choose a unique username; if someone else already has the username that you desire you will be forced to choose another. When you are finished click Next; if there is anything wrong with what you have entered you will stay at the same page and get one or more yellow error messages. If all of your information is in order you will be taken to the Terms of Use and Privacy agreements; you must click to accept the Terms of use before you can continue. You will then be taken into your account where you can then register one or more ACHN units. Login Once you have a login account you can, from any Internet enabled computer anywhere, log onto the Aqua Connect web site to monitor and/or control your pool. Type www.aquaconnectweb.com to get to the web site login page, and then enter your username and password. The password is case sensitive; the username is not case sensitive. Once logged in, you will remain logged in until you manually log out or there is 30 minutes of inactivity. Note that the entire Aqua Connect web site is secure, meaning that all communication between the computer you are logged in at and the web site is encrypted. Look at the URL at the top of your browser; it is: https://www.aquaconnectweb.com/login.aspx. Even if you type http into the URL it will be forced to this. The beginning https signifies that this is a secure web site. When you try to login to a secure web site your computer checks the authenticity of the security certificate of the web site. The line at the top of your browser that contains the URL becomes color coded when communicating with a secure web site. There is also a security status bar with the same color code. You should never encounter a security certificate violation. If you do, contact Hayward technical support immediately. See the Miscellaneous section at the end of the manual for more details. General Web Site Navigation You navigate through the web site using both buttons and hyperlinks. Buttons appear in several places depending on which page you are viewing. At the top of all web pages there are three special links: Home, Help, and Logout (note that throughout this document we will use italics to indicate a button name or a link name that you must select (click on) to navigate the web site). The Site Listing page is the home page if you have access to more than one pool (ACHN), but if you have only one pool then your home page is the Dashboard. 4 be able to specify their communication preferences at any time, and thus opt-out of these communications. The pool service provider that is a Gateway Owner may elect to withhold the contact information of their customers from the Company. They may do this by limiting the information that is entered when a Gateway is registered or a customer sub-account is created. Even if a field is required, the pool service provider can use their own information rather than their customer's information (for example, they can always use the pool service provider email address and phone number rather than the customers). The Company may also use the Telemetry to compute trends or alarms that occur on an individual pool, and we may report these trends or alarms to the Pool Owner, the Gateway Owner, and Registered Guests via email / message alerts that have been specified in the user accounts. The Company cannot be responsible for mistakes made by the Pool Owner, the Gateway Owner, or the Registered Guests in the user settings that may misdirect communications to an unintended party. The Company will not use Personal Data for purposes other than supporting the features we are offering to you. For the purposes of the Company we may run queries or math functions on the Telemetry from many different pools or user accounts. These queries or math functions will strip out the Personal Data, and thus the data output from the queries or math functions becomes anonymous and is then used for other purposes. The Company may use such aggregate data to do studies on how to improve the reliability or usability of our product offering. This Privacy Policy discloses the Company's practices relating to collection, use and disclosure of both the Personal Data that you may provide to the Company through this Site, and the Telemetry that is automatically uploaded to the Site by the Aqua Connect Home Network device. Before you submit any personal information to the Company through this Site or otherwise, and before you install your Aqua Connect Home Network and allow Telemetry to be continually uploaded to the Site, please thoroughly review this Privacy Policy, and contact us if you have any questions. Intended Audience of this Site and the Service This Site is primarily intended to allow owners of Hayward swimming pool controllers and the pool service professionals that they contract with the ability to remotely monitor and control their swimming pools and / or spas (the "Service"). This Site and the Service are not intended to attract or be used by individuals under the age of 18 without verifiable parental consent, and the Company will not knowingly collect personal information from such visitors. Your Consent By installing a Gateway or by allowing a pool service company to install a Gateway, and by using this Site and the Service, you agree with and accept the terms of this Privacy Policy. This holds for ALL users of the Site: Pool Owners, Gateway Owners, and Registered Guests. As a Pool Owner, whenever you submit Personal Information through this Site and access and use the Service, and for the duration of time that the Gateway is uploading Telemetry to the Site from your pool, you consent to the collection, disclosure, use and retention of that information in accordance with this Privacy Policy. As a Gateway Owner, whenever you submit Personal Information or Customer Information directly to the Site, or allow your customers to submit Personal Information directly to the Site, and for the duration of time that any of your customers has a Gateway actively uploading Telemetry to the Site, you consent to the collection, disclosure, use and retention of that information in accordance with this Privacy Policy. As a Registered Guest, whenever you submit Personal Information to the Site you consent to the collection, disclosure, use and retention of that information in accordance with this Privacy Policy. Collection of Information About You The Company collects Personal Information from its customers and visitors to this Site primarily to assist in optimizing their ability to remotely control their swimming pools through their Hayward swimming pool controllers and the Gateway. The Company collects such information directly from you through this Site, in responses to our specific requests and via e-mail and web input screens and forms. The types of Personal Information we collect include your name, company, department, address, telephone number, facsimile number, and e-mail address. 25