HP 2175 HP PSC 2170 series all-in-one - (English) Reference Guide - Page 52

Turn off your HP PSC., Follow the software installation steps outlined in the Setup Poster that came - problems

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Page 52 highlights

chapter 8 • Turn your HP PSC off and then on again, then restart your computer. • If the previous steps do not solve the problem, remove and reinstall the software. For more information, see remove and reinstall your hp psc software on page 48. If you set up your hp psc and connected it to your computer before installing the software and the New Hardware Message appears If you are a Windows 98/2000/ME/XP user, you may see one of the following dialog boxes: To avoid errors, install the HP PSC software before you connect the HP PSC to your computer. If one of the above messages appeared and you clicked Next or OK, do the following: 1 Press Esc on your keyboard to exit. 2 Turn off your HP PSC. 3 Disconnect the HP PSC from your computer (detach the USB cable). 4 Follow the software installation steps outlined in the Setup Poster that came with your HP PSC. If the previous version installed message appears If you receive a message that you have a previously installed version, you will see a message asking if you want to install a second version or remove the existing version. If your computer is unable to communicate with your HP PSC If communication cannot be established between your computer and HP PSC (for example, the HP PSC status icon has the yellow error triangle), try the same tasks outlined under If you installed the hp psc software as requested on the setup poster and Microsoft's New Hardware Found message did not appear on page 45. 46 hp psc 2170 series

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hp psc 2170 series
chapter 8
46
•
Turn your HP PSC off and then on again, then restart your computer.
•
If the previous steps do not solve the problem, remove and reinstall the
software. For more information, see
remove and reinstall your hp psc
software
on page 48.
If you set up your hp psc and connected it to your computer before installing the
software and the New Hardware Message appears
If you are a Windows 98/2000/ME/XP user, you may see one of the following
dialog boxes:
To avoid errors, install the HP PSC software before you connect the HP PSC to
your computer. If one of the above messages appeared
and
you clicked
Next
or
OK
, do the following:
1
Press
Esc
on your keyboard to exit.
2
Turn off your HP PSC.
3
Disconnect the HP PSC from your computer (detach the USB cable).
4
Follow the software installation steps outlined in the Setup Poster that came
with your HP PSC.
If the previous version installed message appears
If you receive a message that you have a previously installed version, you will
see a message asking if you want to install a second version or remove the
existing version.
If your computer is unable to communicate with your HP PSC
If communication cannot be established between your computer and HP PSC (for
example, the HP PSC status icon has the yellow error triangle), try the same tasks
outlined under
If you installed the hp psc software as requested on the setup
poster and Microsoft’s New Hardware Found message did not appear
on
page 45.