HP 2175 HP PSC 2170 series all-in-one - (English) Reference Guide - Page 71

warranty information 11 hp psc 2170 series Duration of Limited Warranty (hardware and labor): 1 Year Duration of Limited Warranty (CD media): 90 Days Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the "end of warranty" date printed on the cartridge has been reached, whichever occurs first. warranty service express service To obtain HP express repair service, the customer must contact an HP service office or an HP Customer Support Center for basic troubleshooting first. See hp customer support on page 61 for steps to take before calling Customer Support. If a customer unit needs a minor part replacement and these parts can normally be replaced by the customer, the customer-replaceable components may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be returned. The HP Customer Support Center may direct customers to designated authorized service providers who are certified by HP to service the HP product. warranty upgrades Upgrade your standard factory warranty to a total of three years with the HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase. This program offers phone support from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) Monday through Friday and 9:00 A.M. to 4:00 P.M. (MST) on Saturdays. If during your technical support call it is determined that you need a replacement product, then HP will ship you this product next business day free of charge. Available in U.S. only. For more information, please call 1-888-999-4747 or visit the following HP Web site: http://www.hp.com/go/hpsupportpack Outside the U.S., please call your local HP Customer Support office. See call elsewhere in the world on page 62 for a list of international Customer Support numbers. returning your hp psc 2170 series for service Before returning your HP PSC for service, you must call HP Customer Support. See hp customer support on page 61 for steps to take before calling Customer Support. hewlett-packard limited global warranty statement extent of limited warranty Hewlett-Packard ("HP") warrants to the end-user customer ("Customer") that each HP PSC 2170 Series product ("Product"), including related software, accessories, media, and supplies, shall be free from defects in material and workmanship for the duration, which begins on the date of purchase by the Customer. 65