HP 2175 HP PSC 2170 series all-in-one - (English) Reference Guide - Page 67

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get hp psc 2170 series support 10 This section explains the support services information provided by Hewlett-Packard. If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries/regions worldwide. If a support service number is not listed for your country/region, contact your nearest authorized HP dealer for help. get support and other information from the internet If you have Internet access, you can get help from the following HP Web site: http://www.hp.com/support The Web site offers technical support, drivers, supplies, and ordering information. hp customer support Software programs from other companies may be included with your HP PSC. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. If you need to contact HP Customer Support, do the following before you call. 1 Make sure that: a. Your unit is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. 2 Reset your unit: a. Turn off the unit using the On button located on the unit's front panel. b. Unplug the power cord from the back of the unit. c. Plug the power cord back into the unit. d. Turn on the unit using the On button. 3 For more information, check the HP website at: http://www.hp.com/support 4 If you are still experiencing problems and need to speak with an HP Customer Support Representative: - Have your serial number and service ID ready. To display your serial number, on the front panel, press Enter and Start Copy, Black at the same time, until the serial number appears in the front-panel display. To display your service ID, on the front panel, press Enter and Start Copy, Color at the same time, until SERV ID: and the number appear in the front-panel display - Print a Self-Test Report. See print a self-test report on page 38 for information on printing this report. - Make a color copy. - Be prepared to describe your problem in detail. 5 Call HP Customer Support. Be near your unit when you call. call in the U.S. during warranty Call (208) 323-2551. This service is free during the warranty period; however, your standard long-distance phone charges still apply. A fee may apply outside the warranty period. 61

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10
61
get hp psc 2170 series support
This section explains the support services information provided by Hewlett-Packard.
If you are unable to find the answer you need in the printed or onscreen documentation
supplied with your product, you can contact one of the HP support services listed in the
following pages. Some support services are available only in the U.S. and Canada, while
others are available in many countries/regions worldwide. If a support service number is
not listed for your country/region, contact your nearest authorized HP dealer for help.
get support and other information from the internet
If you have Internet access, you can get help from the following HP Web site:
The Web site offers technical support, drivers, supplies, and ordering information.
hp customer support
Software programs from other companies may be included with your HP PSC. If you
experience problems with any of those programs, you will receive the best technical
assistance by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
1
Make sure that:
a.
Your unit is plugged in and turned on.
b.
The specified print cartridges are installed correctly.
c.
The recommended paper is properly loaded in the input tray.
2
Reset your unit:
a.
Turn off the unit using the
On
button located on the unit’s front panel.
b.
Unplug the power cord from the back of the unit.
c.
Plug the power cord back into the unit.
d.
Turn on the unit using the
On
button.
3
For more information, check the HP website at:
4
If you are still experiencing problems and need to speak with an HP Customer
Support Representative:
–
Have your serial number and service ID ready. To display your serial number,
on the front panel, press
Enter
and
Start Copy
,
Black
at the same time, until the
serial number appears in the front-panel display. To display your service ID, on
the front panel, press
Enter
and
Start Copy
,
Color
at the same time, until
SERV
ID:
and the number appear in the front-panel display
–
Print a Self-Test Report. See
print a self-test report
on page 38 for information
on printing this report.
–
Make a color copy.
–
Be prepared to describe your problem in detail.
5
Call HP Customer Support. Be near your unit when you call.
call in the U.S. during warranty
Call (208) 323-2551. This service is free during the warranty period; however, your
standard long-distance phone charges still apply. A fee may apply outside the warranty
period.