HP 2200 HP LaserJet 2200 series printer - Getting Started Guide - Page 25

If You Have Problems, If You Have Installation Problems, If You Have Any Other Problems - laserjet troubleshooting guide

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English If You Have Problems Note If You Have Installation Problems Use the following list to resolve problems you may have installing your printer: 1 Make sure your printer is on and all connections are firm. Ensure that no other peripherals are connected to the printer cable. For parallel connections, make sure your cable is IEEE-1284B compliant. 2 Exit any software programs and turn off the computer and the printer. Turn on the printer and then turn on the computer. 3 Close any virus protection programs that are running on your computer. (Right-click the virus protection program icon in the taskbar status area, and then click Disable.) 4 Uninstall the printer software using the instructions in your electronic user guide, located on the HP LaserJet 2200 CD. 5 Try the installation process again. 6 If you get a message that two-way communication is not working, click OK and continue with the rest of the installation. If You Have Any Other Problems To resolve any other problems you may have with your printer, refer to your electronic user guide, located on the HP LaserJet 2200 CD. For information about contacting HP Customer Care, see page 2. To identify and troubleshoot control panel light messages, use the control panel simulator. For more information, see your electronic user guide, located on the HP LaserJet 2200 CD. ENWW If You Have Problems 21

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ENWW
If You Have Problems
21
English
If You Have Problems
If You Have Installation Problems
Use the following list to resolve problems you may have installing
your printer:
1
Make sure your printer is on and all connections are firm.
Ensure that no other peripherals are connected to the printer
cable. For parallel connections, make sure your cable is
IEEE-1284B compliant.
2
Exit any software programs and turn off the computer and the
printer. Turn on the printer and then turn on the computer.
3
Close any virus protection programs that are running on your
computer. (Right-click the virus protection program icon in the
taskbar status area, and then click Disable.)
4
Uninstall the printer software using the instructions in your
electronic user guide, located on the HP LaserJet 2200 CD.
5
Try the installation process again.
6
If you get a message that two-way communication is not working,
click OK
and continue with the rest of the installation.
If You Have Any Other Problems
To resolve any other problems you may have with your printer, refer
to your electronic user guide, located on the HP LaserJet 2200 CD.
For information about contacting HP Customer Care, see page 2.
Note
To identify and troubleshoot control panel light messages, use the
control panel simulator. For more information, see your electronic
user guide, located on the HP LaserJet 2200 CD.