Computer Setup—Advanced
.............................................................................................................
57
Recovering the
Configuration
Settings
...............................................................................................................
58
6
Troubleshooting without diagnostics
............................................................................................................
59
Safety and comfort
..............................................................................................................................................
59
Before you call for technical support
..................................................................................................................
59
Helpful hints
........................................................................................................................................................
60
Solving general problems
....................................................................................................................................
61
Solving power problems
......................................................................................................................................
65
Solving hard drive problems
................................................................................................................................
66
Solving media card reader problems
...................................................................................................................
68
Solving display problems
....................................................................................................................................
69
Solving audio problems
.......................................................................................................................................
73
Solving printer problems
.....................................................................................................................................
75
Solving keyboard and mouse problems
..............................................................................................................
76
Solving hardware installation problems
.............................................................................................................
78
Solving network problems
..................................................................................................................................
79
Solving memory problems
..................................................................................................................................
82
Solving CD-ROM and DVD problems
....................................................................................................................
83
Solving USB
flash
drive problems
........................................................................................................................
85
Solving front panel component problems
..........................................................................................................
86
Solving Internet access problems
.......................................................................................................................
87
Solving software problems
..................................................................................................................................
88
7
POST error messages and diagnostic front panel LEDs and audible codes
.........................................................
89
POST numeric codes and text messages
.............................................................................................................
89
Interpreting system validation diagnostic front panel LEDs and audible codes
................................................
94
8
Password security and resetting CMOS
..........................................................................................................
96
Resetting the password jumper
..........................................................................................................................
96
Changing a Setup or Power-On password
...........................................................................................................
97
Deleting a Setup or Power-On password
............................................................................................................
98
9
Using HP PC Hardware Diagnostics (UEFI)
.......................................................................................................
99
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
....................................................................
99
10
System backup and recovery
.....................................................................................................................
101
Backing up, restoring, and recovering in Windows 10
......................................................................................
101
Creating recovery media and backups
............................................................................................
101
Creating HP Recovery media (select products only)
....................................................
101
vii