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HP 3330mfp HP LaserJet 3300mfp Series - (English) Getting Started Guide - Page 29

Troubleshooting, Troubleshooting your HP LaserJet 3300 series product, To use the troubleshooting

UPC - 088698451328

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3 Troubleshooting Troubleshooting your HP LaserJet 3300 series product If you have a problem setting up your product or installing the product software, first check the troubleshooting table below to determine whether you can identify and solve the problem. If you are unable to solve the problem, see "Where to go for more information" on page 30. To use the troubleshooting table This troubleshooting table provides information for solving the following types of problems: q Basic operation problems q Software installation problems (Windows) q Software installation problems (Macintosh) q Print server installation problems Problem Possible cause Basic operation problems The product has no power and no lights are lit on the control panel. The product is not getting any power. Solution Make sure the power cord is attached securely to both the product and a power outlet. If you have a 220V unit, make sure the power is switched on. If the power cord is connected to a power strip, make sure the power strip is switched on. ENWW Troubleshooting your HP LaserJet 3300 series product 25

Section	Page
Introduction	7
HP LaserJet 3300 series products	7
Environmental requirements	12
Network connection requirements	13
To use a supported HPJetdirect print server	14
Setting up your product	15
Assembling your product	15
To unpack your product	15
To connect a printer cable to your product	16
To install a print cartridge	17
To install and load the media input tray and priority input tray	18
To install the ADF input tray	19
To connect the power cord	19
Verifying your work	20
To self-test the printer	20
To self-test the copier using the ADF input tray	20
To self-test the copier using the flatbed scanner	21
To print a control panel menu map	21
Completing your product setup	22
Connecting your product to a computer	22
To connect your product to a computer	23
Connecting your product to a network	23
To connect your 3320n product to a network using the HP Jetdirect 310x print server	24
To mount the print server	25
Installing the software	25
To install the software (Windows)	26
To install only the printer driver (Windows)	27
To install only the printer driver (Windows XP)	27
To install the software (Macintosh OS 9.1)	28
To install the software (Macintosh OS X)	28
Troubleshooting	29
Troubleshooting your HP LaserJet 3300 series product	29
To use the troubleshooting table	29
Where to go for more information	34
To access the electronic user guide from the product software	34
To access the electronic user guide from the product CD-ROM	35
To get information by phone	35
To get information on the Internet	35