HP 3330mfp HP LaserJet 3300mfp Series - (English) Getting Started Guide - Page 30

Problem, Possible cause, Solution, Printer Jam, Clear Paper Path, Door Open Or No print, cartridge

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Problem Possible cause Solution Pages print, but are totally blank. The sealing tape is still in the print cartridge. Remove the print cartridge and pull out the sealing tape. Reinstall the print cartridge. Try printing the file again. The file has blank pages. Check the file you are printing to determine whether there is content on all of its pages. If making a copy, the original might be loaded incorrectly The original must be loaded into the ADF print side up. If loaded print side down, the copy will print out blank. The current job stops and the following message is displayed on the product's control panel: There is a media jam. Printer Jam Clear Paper Path Clear the jammed media from the product. For further instructions on clearing media jams, see the electronic user guide. After the media jam has been successfully cleared and all of the product doors and panels are closed, the product either completes the current job or returns to its Ready state. The following message is displayed on the product's control panel: Door Open Or No print cartridge The print cartridge door is open or there is no print cartridge in the product's print cartridge cavity. First, make sure you have correctly loaded a print cartridge into your product. For instructions on loading the print cartridge, see "To install a print cartridge" on page 13. After checking the print cartridge, close the print cartridge door securely. When the problem is solved, the product either completes the current job or returns to its Ready state. The current job stops and the following message is displayed on the product's control panel: The product is out of paper. Printer Tray Is Empty Add Paper Load paper into the media input tray or the priority input tray. For instructions on loading the media input trays, see "To install and load the media input tray and priority input tray" on page 14. If media is already loaded, remove it, check for and remove any jams, and reload the input tray. When the problem is solved, the product either completes the current job or returns to its Ready state. 26 3 Troubleshooting ENWW

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26
3 Troubleshooting
ENWW
Pages print, but are totally
blank.
The sealing tape is still
in the print cartridge.
The file has blank
pages.
If making a copy, the
original might be
loaded incorrectly
Remove the print cartridge and pull out the
sealing tape. Reinstall the print cartridge. Try
printing the file again.
Check the file you are printing to determine
whether there is content on all of its pages.
The original must be loaded into the ADF print
side up. If loaded print side down, the copy will
print out blank.
The current job stops and
the following message is
displayed on the product’s
control panel:
Printer Jam
Clear Paper Path
There is a media jam.
Clear the jammed media from the product. For
further instructions on clearing media jams,
see the electronic user guide.
After the media jam has been successfully
cleared and all of the product doors and
panels are closed, the product either
completes the current job or returns to its
Ready state.
The following message is
displayed on the product’s
control panel:
Door Open Or No print
cartridge
The print cartridge door
is open or there is no
print cartridge in the
product’s print cartridge
cavity.
First, make sure you have correctly loaded a
print cartridge into your product. For
instructions on loading the print cartridge, see
“To install a print cartridge” on page 13
.
After checking the print cartridge, close the
print cartridge door securely.
When the problem is solved, the product
either completes the current job or returns to
its Ready state.
The current job stops and
the following message is
displayed on the product’s
control panel:
Printer Tray Is Empty
Add Paper
The product is out of
paper.
Load paper into the media input tray or the
priority input tray. For instructions on loading
the media input trays, see
“To install and load
the media input tray and priority input tray” on
page 14
.
If media is already loaded, remove it, check
for and remove any jams, and reload the input
tray.
When the problem is solved, the product
either completes the current job or returns to
its Ready state.
Problem
Possible cause
Solution