HP 350546-B21 HP StorageWorks Ultrium Tape Drive Removable Model Getting Start - Page 38

Do drivers need to be installed and, if so, which ones, Testing after installation

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Do drivers need to be installed and, if so, which ones Description Further information It is unclear whether there is a need to install drivers onto the system and more help is required. Detailed information specific to your system can be found on the www.hp.com/go/connect web site. For support on Windows operating systems, drivers can be obtained from the HP StorageWorks Tape CD-ROM or from www.hp.com/support/ultrium. For support on UNIX systems, see the UNIX Configuration section in the online User's Guide on the HP StorageWorks Tape CD-ROM. (Backup software that states support for HP StorageWorks Ultrium tape drives also provides the required drivers.) The required drivers do not appear to be Future drivers will be provided via the support web available. site when they become available. Testing after installation Remember that the system recognizes devices during boot-up. If you swap or connect a product when your system is running, you will need to reboot the system. Rebooting the system will reset devices and will often resolve problems. It is good practice to reboot every time you add a driver or install firmware. Caution Never power off the drive while a cartridge is still loaded or during a firmware upgrade. The server does not reboot after installation Possible reason Recommended action You have connected the tape drive to an existing SCSI bus that has other devices connected to it and the SCSI address of your HP StorageWorks Ultrium drive is identical to the address used by another device. Make sure that each device on the SCSI bus has a unique ID. We recommend that the HP StorageWorks Ultrium tape drive is connected to a dedicated host bus adapter. Do not connect the drive to a disk RAID controller as this is not supported. You have installed an additional SCSI host bus adapter and its resources are clashing with an existing adapter. Remove the new host bus adapter and check the server documentation. You have disconnected the power or SCSI Check that the cables to all devices are firmly cable from the server's boot disk during connected. the drive installation process. 36

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36
Do drivers need to be installed and, if so, which ones
Testing after installation
Remember that the system recognizes devices during boot-up. If you swap or connect a
product when your system is running, you will need to reboot the system. Rebooting the system
will reset devices and will often resolve problems. It is good practice to reboot every time you
add a driver or install firmware.
Caution
Never power off the drive while a cartridge is still loaded or during a firmware upgrade.
The server does not reboot after installation
Description
Further information
It is unclear whether there is a need to
install drivers onto the system and more
help is required.
Detailed information specific to your system can be
found on the
www.hp.com/go/connect
web
site.
For support on Windows operating systems,
drivers can be obtained from the
HP StorageWorks Tape
CD-ROM or from
www.hp.com/support/ultrium
. For support
on UNIX systems, see the UNIX Configuration
section in the online User’s Guide on the
HP StorageWorks Tape
CD-ROM.
(Backup software that states support for
HP StorageWorks Ultrium tape drives also provides
the required drivers.)
The required drivers do not appear to be
available.
Future drivers will be provided via the support web
site when they become available.
Possible reason
Recommended action
You have connected the tape drive to an
existing SCSI bus that has other devices
connected to it and the SCSI address of
your HP StorageWorks Ultrium drive is
identical to the address used by another
device.
Make sure that each device on the SCSI bus has a
unique ID. We recommend that the
HP StorageWorks Ultrium tape drive is connected
to a dedicated host bus adapter. Do not connect
the drive to a disk RAID controller as this is not
supported.
You have installed an additional SCSI
host bus adapter and its resources are
clashing with an existing adapter.
Remove the new host bus adapter and check the
server documentation.
You have disconnected the power or SCSI
cable from the server’s boot disk during
the drive installation process.
Check that the cables to all devices are firmly
connected.