HP 350546-B21 HP StorageWorks Ultrium Tape Drive Removable Model Getting Start - Page 40

The application does not recognize the tape drive, the HP StorageWorks Ultrium tape drive. Load

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The SCSI bus is not terminated correctly. There is a fault with the host system. • Check that the SCSI cable from the tape array is firmly connected to the SCSI connector in the computer. • If there are other devices in the SCSI bus, make sure that each device has a unique ID. Use HP Library & Tape Tools to find details of the devices on the bus. • If there is more than one SCSI bus attached to your system, check that the system is looking for the drive on the correct SCSI bus. • Make sure that the bus is terminated correctly. If the array is the only device or the last device on the bus, it must have a terminator fitted. If some other device is last on the bus, it should have a terminator fitted and the tape array should not. • Make sure that the system is configured to recognize the correct device at each SCSI ID. • Ensure that the correct driver for the tape drive is installed. Look at the SCSI host adapter documentation and backup software documentation for further advice. The application does not recognize the tape drive Possible reason Recommended action The application does not support the tape Use HP Library & Tape Tools to check that the drive. drive is installed properly. Refer to our World Wide Web site (www.hp.com/go/connect) for details of software applications that support the HP StorageWorks Ultrium tape drive. Load any service packs as necessary. Some applications require drivers to be loaded. Check that the correct SCSI and tape drive drivers are installed. Consult the software application's installation notes for details. 38

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38
The application does not recognize the tape drive
The SCSI bus is not terminated correctly.
• Check that the SCSI cable from the tape array
is firmly connected to the SCSI connector in the
computer.
• If there are other devices in the SCSI bus, make
sure that each device has a unique ID. Use HP
Library & Tape Tools to find details of the
devices on the bus.
• If there is more than one SCSI bus attached to
your system, check that the system is looking for
the drive on the correct SCSI bus.
•Make sure that the bus is terminated correctly.
If the array is the only device or the last device
on the bus, it must have a terminator fitted. If
some other device is last on the bus, it should
have a terminator fitted and the tape array
should not.
There is a fault with the host system.
•Make sure that the system is configured to
recognize the correct device at each SCSI ID.
• Ensure that the correct driver for the tape drive
is installed. Look at the SCSI host adapter
documentation and backup software
documentation for further advice.
Possible reason
Recommended action
The application does not support the tape
drive.
Use HP Library & Tape Tools to check that the
drive is installed properly. Refer to our World
Wide Web site (
www.hp.com/go/connect
)
for details of software applications that support
the HP StorageWorks Ultrium tape drive. Load
any service packs as necessary.
Some applications require drivers to be
loaded.
Check that the correct SCSI and tape drive drivers
are installed. Consult the software application’s
installation notes for details.