HP 4020 HP Designjet 4020 and 4520 Printer Series - User's Guide: English - Page 187
A front panel message, Short message, Suggested action
UPC - 884420909606
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Code 27:03 38.1:01 38.2:01 39:01 61:01 61:04.1 61:08.1 62:04 63:04 64:04 66:08 71:03 76:03 77:04 79:04 81:01 Short message Suggested action Restart the printer. If problem persists, call HP support. An error has been detected during printhead detection. Reseat all the printheads; see Remove a printhead on page 92 and Insert a printhead on page 94 and Restart on page 16. If the problem persists, please contact your customer service representative. Stacker communication error Check connections No communications have been received from the stacker. Check that the stacker is switched on and connected to the printer. If necessary, you can remove the stacker completely and continue printing without it (if printing has not started yet) or cancel a halfprinted job and restart. If you cancel a half-printed job, the paper will be cut, and ejected when the stacker is restarted. Status mismatch. Reset stacker. The stacker has been switched off and on in the middle of a print job. The job is automatically canceled, the paper is cut and ejected. Input rollers 1 and 2 need cleaning. Press See Clean the input rollers on page 112. Enter to quit, or Cancel to continue. Wrong file format. The printer cannot process the job. The file format is wrong and the printer cannot process the job. Check the graphic language setting of your printer (see Change the graphic language setting on page 65). If you are sending PostScript from Mac OS over a USB connection, select ASCII encoding in both the driver and the application. Check for the latest firmware and driver releases. Update system software (firmware) Even if you have the latest version installed on your printer, you are recommended to repeat the update process to clear this error. See Update my printer's firmware on page 116. File with password cannot be printed. Resend this file without password protection. Restart the printer. If problem persists, call HP support. An error has been detected with the parallel port. See Restart on page 16 If the problem persists, check for the latest firmware release. Restart the printer. If problem persists, call HP support. An error has been detected with a LAN port. See Restart on page 16 If the problem persists, check for the latest firmware release. Restart the printer. If problem persists, call HP support. An error has been detected with the USB port. See Restart on page 16 If the problem persists, check for the latest firmware release. Please resubmit the job as the paper type has changed The paper type has changed since the job was submitter. The job cannot be printed on the paper that is loaded; please resubmit the job or change the paper. Restart the printer. If problem persists, call HP support. Out of memory failure. You are recommended to remove any unnecessary files from the hard disk using the Embedded Web Server. See Restart on page 16. Restart the printer. If problem persists, call HP support. The hard disk is full. If the problem persists, you are recommended to remove any unnecessary files from the hard disk, using the Web server. See Restart on page 16. Restart the printer. If problem persists, call HP support. The Embedded Web Server does not seem to be working. See Restart on page 16 If the problem persists, check for the latest firmware release. Generic firmware error. Turn off the printer and disconnect the power cord. Reconnect the power cord and switch on the printer. If the problem persists, check for the latest firmware release. Possible paper jam A paper jam has been detected within the printer. See A paper jam (paper stuck in the printer) [4020] on page 131 or A paper jam (paper stuck in the printer) [4520] on page 133. Other problems ENWW A front panel message 177