HP 9100C HP 9100C Digital Sender - (English) User Guide - Page 13
Installation troubleshooting, Uninstalling HP Digital Sender Link and HP Address Book Manager - hard drive
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Installation troubleshooting Use the following table to help resolve error messages and common problems encountered while installing software. Problem or message Description The software did not install on Windows 9x. All programs except Explorer and Systray should be closed before installing software. Press CTRL+ALT+DELETE. If there are other open programs, click one and click End Task. Repeat for each other open program. Then, reinstall the software. The computer cannot read the installation compact disc. The correct drive might not have been specified. Check for the proper drive letter. Often, it is D or E for the CD-ROM drive. Check the compact disc for damage. Try using the compact disc on another computer, or copy the compact disc folders to the hard drive. Then, install from the hard drive. "This machine has been configured by your network administrator as a digital sender server. The Link application cannot work if this service is running. To be able to receive scanned documents directly on this PC, the administrator must disable the digital sender server. Do you want to continue?" The computer on which you are trying to install the software has the HP Digital Sender Service or the upgrade for the HP Network ScanJet 5 scanner installed already. Contact the administrator before proceeding. Uninstalling HP Digital Sender Link and HP Address Book Manager To uninstall the HP Digital Sender Link and the HP Address Book Manager programs: Click Start, point to Programs, then HP 9100C, and click Uninstall HP 9100C. Follow the instructions on the screen to complete the uninstall. EN Installing the software 11