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HP 9100C HP 9100C Digital Sender - (English) User Guide - Page 95

Troubleshooting the digital sender, General digital sender troubleshooting

UPC - 088698634387

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Troubleshooting the digital sender Note Troubleshooting for the digital sender is divided into two sections, General digital sender troubleshooting and Control panel messages. General digital sender troubleshooting includes problems that might occur that do not generate error messages. As a general rule for all problems, check both the control panel and activity log for relevant messages. You can find an explanation of these messages under "Control panel messages" on page 97 and "Activity log messages" on page 103. General digital sender troubleshooting Use the table below to solve common problems encountered while using the digital sender. The control panel does not display a message for these types of problems. If the control panel is displaying a message, see "Control panel messages" on page 97. General digital sender troubleshooting Problem Actions Digital sender is not working. Make sure the power cord is securely connected to the digital sender and is plugged into the power outlet. Make sure the digital sender is turned on. Make sure the digital sender is unlocked. If you try to send a document when the digital sender is locked, it will emit a harsh, grinding sound. See if the digital sender has overheated. The digital sender automatically stops working if environmental conditions cause it to overheat. If this happens, turn the digital sender off, wait for it to cool down, and then turn it back on. Control panel is not working. Make sure the power cord is plugged into the power outlet. Make sure the control panel cable is securely connected. Check the control panel contrast. You can change the contrast if needed using SHIFT+ALT+ or SHIFT+ALT+ . Digital sender does not Verify that you are using the correct password. accept your password. Passwords are case-sensitive. Make sure you enter your password with the correct combination of uppercase and lowercase letters. EN Troubleshooting the digital sender 93

Section	Page
Getting started	9
Introduction	9
Coexistence with an HP Network ScanJet 5 scanner	10
System requirements	10
Installing the software	11
After installation	12
Installation troubleshooting	13
Uninstalling HP Digital Sender Link and HP Address Book Manager	13
Your user profile	14
Adding a registered user profile	15
Introducing the HP Address Book Manager	17
Introducing the HP Digital Sender Link	18
Identifying digital sender parts	19
Identifying control panel features	20
Quick-start tutorial	22
Using the ABM to add an e-mail address	22
Logging in to the digital sender	25
E-mailing a document	26
Sending to a computer	27
Finding help	28
Working at the digital sender	31
Introduction	31
What documents you can place in the digital sender	32
Guidelines for using the ADF	32
Guidelines for using the glass	33
Sending double-sided documents	33
Loading a document	34
Logging in	36
Taking the next step	36
Changing settings	37
Selecting the Size setting	37
Selecting the Quality setting	38
E-mailing documents	39
Faxing documents	42
Copying documents	44
Sending to a computer	46
Sending to another program	48
Sending to an HP JetSend-enabled device	49
Choosing or adding HP JetSend-enabled devices	49
Sending the next document	50
Using the HP Address Book Manager	51
Introduction	51
Introduction to the address books	52
Your user profile	53
Adding a new registered user profile	54
Changing an existing user profile	55
Starting the HP Address Book Manager	56
Working in the ABM main window	57
Managing your Private Email address book	58
Adding addresses	58
Importing addresses from an e-mail program	59
Importing e-mail addresses from an LDAP server	60
Changing e-mail addresses	63
Deleting addresses	64
Managing your private distribution lists	65
Creating lists	65
Adding and deleting addresses in lists	66
Changing addresses in lists	67
Deleting lists	67
Working with fax destinations	68
Adding fax destinations	68
Changing fax destinations	69
Deleting fax destinations	69
Finding names in address books	70
Copying and moving addresses and lists	71
Using the activity log	72
Viewing the activity log	72
Saving or copying the activity log	73
Printing the activity log	74
Clearing the activity log	74
Refreshing the view of the activity log	75
Viewing properties	75
Controlling the view of the ABM main window	76
Backing up and restoring private address books	76
Backing up your private address books	76
Restoring your private address books	77
Changing to the ABM for another digital sender	78
Using the HP Digital Sender Link	79
Introduction	79
Running the HP Digital Sender Link	80
Using the taskbar icon	82
Showing or hiding the icon	82
Accessing taskbar icon options	83
Configuring default inbox settings	84
Choosing the default inbox location	84
Setting receive capabilities	85
Configuring the target program	86
Choosing the target program	86
Setting automatic start capabilities	87
Troubleshooting	89
Introduction	89
Sources for information about problems	90
Clearing paper jams	91
Troubleshooting the digital sender	95
General digital sender troubleshooting	95
Control panel messages	99
Activity log messages	105
Troubleshooting the software	112
General software troubleshooting	112
Installation message	115
HP Address Book Manager messages	116
HP Digital Sender Link messages	120
Specifications	123
Equipment specifications	123
Environmental ranges	125
Supported capabilities	126
German noise declaration	127
French EMC regulation	127
Declaration of Conformity	128
Software license agreement	129
Warranty and support information	131
Hewlett-Packard limited warranty statement	131
HP customer support options worldwide	133
HP support	135
Index	137
Symbols	137
A	137
B	138
C	138
D	138
E	139
F	140
G	140
H	140
I	141
J	141
K	141
L	141
M	142
N	142
O	142
P	142
Q	143
R	143
S	143
T	144
U	145
V	145