HP 9200C HP 9200c Digital Sender - User Guide - Page 42

Problem solving, Resend the fax. - toner

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Problem An e-mail transmission did not arrive at the destination e-mail address. A fax transmission did not arrive at the destination fax machine. A document that was sent to a folder did not arrive at the destination folder. The bottom of a page that you sent is cut off. Action to take ● If you typed the e-mail address at the control panel, resend the e-mail message, making sure that you type the address correctly and that it is in the correct format (has no spaces, contains the required @ sign, and contains the required period). ● Resend the e-mail. Make sure that you type the name in the correct format in the From: field so that the message is not rejected and so that you receive a message back if the e-mail transmission fails. ● Have the administrator check the activity log to see if it reflects a problem. ● If you typed the fax number at the control panel, resend the document, making sure that you type the fax number correctly. ● The receiving fax machine might be turned off or experiencing an error condition (such as out of paper or toner). Contact the recipient. ● The system might be busy sending other faxes or waiting to redial other faxes. The system might also have reached its maximum limit of pending fax transmissions. Wait and then try again. ● For information about the transmission, check any fax notifications that might have been returned (for example, e-mail notifications in your e-mail inbox, if these reports are available with your fax service). ● Resend the fax. ● If the problem persists, check the log for the fax transport that is being used. Logs often contain information about why a fax transmission was unsuccessful. The location of the fax log depends on the fax method that you are using. ● Resend the document. ● Verify whether the file name was modified to resolve a duplicate-file-name error. ● Have the administrator check the activity log for error messages. If sent from the glass, the document page might be too long. The maximum length for documents scanned from the glass is A4, or 210 x 297 mm (8.27 x 11.69 inches). 36 Chapter 4 Problem solving ENWW

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Problem
Action to take
An e-mail transmission did not arrive at the
destination e-mail address.
●
If you typed the e-mail address at the
control panel, resend the e-mail message,
making sure that you type the address
correctly and that it is in the correct format
(has no spaces, contains the required @
sign, and contains the required period).
●
Resend the e-mail. Make sure that you type
the name in the correct format in the
From:
field so that the message is not rejected and
so that you receive a message back if the
e-mail transmission fails.
●
Have the administrator check the activity log
to see if it reflects a problem.
A fax transmission did not arrive at the
destination fax machine.
●
If you typed the fax number at the control
panel, resend the document, making sure
that you type the fax number correctly.
●
The receiving fax machine might be turned
off or experiencing an error condition (such
as out of paper or toner). Contact the
recipient.
●
The system might be busy sending other
faxes or waiting to redial other faxes. The
system might also have reached its
maximum limit of pending fax transmissions.
Wait and then try again.
●
For information about the transmission,
check any fax notifications that might have
been returned (for example, e-mail
notifications in your e-mail inbox, if these
reports are available with your fax service).
●
Resend the fax.
●
If the problem persists, check the log for the
fax transport that is being used. Logs often
contain information about why a fax
transmission was unsuccessful. The
location of the fax log depends on the fax
method that you are using.
A document that was sent to a folder did not
arrive at the destination folder.
●
Resend the document.
●
Verify whether the file name was modified to
resolve a duplicate-file-name error.
●
Have the administrator check the activity log
for error messages.
The bottom of a page that you sent is cut off.
If sent from the glass, the document page might
be too long. The maximum length for documents
scanned from the glass is A4, or 210 x 297 mm
(8.27 x 11.69 inches).
36
Chapter 4
Problem solving
ENWW