HP AE370A HP StorageWorks Fabric OS 6.x administrator guide (5697-0015, May 20 - Page 303
Storage software such as EMC Control Center, Veritas SPC, etc.
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• How large is the fabric? • Is it a secure fabric? • Is the fabric redundant? 6. Run the supportSave command on both CPs if it is a director class product, for example 4/256 SAN Director or DC SAN Backbone Director (short name, DC Director). 7. Document the sequence of events by answering the following questions: • What happened prior to the problem? • Is the problem reproducible? • If so, what are the steps to produce the problem? • What configuration was in place when the problem occurred? 8. Did a failover occur? 9. Was security enabled? 10. Was POST enabled? 11. Are serial port (console) logs available? 12. Which CP blade was active? (only applicable to the SAN Director 2/128, 4/256 SAN Director, and DC Director. 13. Obtain as much of the following informational items as possible prior to contacting HP technical support. • A description of the problem with the switch or the fault with the fabric. • Switch information: • Serial number (located on the chassis) • World Wide Name (obtain using licenseIdShow or wwn commands) • Fabric OS version (obtain using the version command) • The last actions or changes made to the system environment: • settings • supportSave output; you can save this information on a qualified and installed HP USB storage device only on the DC Director platform. • pdShow and supportSave output • Host information: • OS version and patch level • HBA type • HBA firmware version • HBA driver version • Configuration settings • Storage information: • Disk/tape type • Disk/tape firmware level • Controller type • Controller firmware level • Configuration settings • Storage software (such as EMC Control Center, Veritas SPC, etc.) Fabric OS 6.x administrator guide 303
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