HP Brio ba300 hp brio ba300, ba410, quick user's guide - Page 15

HP Hardware Warranty Note Note HP Hardware Warranty Options THESE HP HARDWARE WARRANTY OPTIONS ARE SPECIFIC TO THIS HP HARDWARE PRODUCT. THEY COMPLEMENT THE GENERAL HARDWARE AND SOFTWARE WARRANTY STATEMENTS FOUND ON HP'S WEB SITE AND SUPERSEDE ANY WARRANTY TERMS (APART FROM BIG DEAL TERMS ON A SEPARATE WARRANTY FLYER) THAT MAY BE FOUND ONLINE OR IN ANY DOCUMENTATION OR MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING. Warranty Entitlements 5-Year Limited Hardware Warranty: 5-Year Free Parts Exchange Service 3-Year Limited Hardware Warranty: 3-Year On-Site Service 3-Year Limited Hardware Warranty: 1st Year On-Site Service, 3-Year Free Parts Exchange Service. 3-Year Limited Hardware Warranty: 3-Year Free Parts Exchange Service 3-Year Limited Hardware Warranty: 3-Year Return to Bench Service 1-Year Limited Hardware Warranty: 1-Year On-Site Service 1-Year Limited Hardware Warranty: 1-Year Free Parts Exchange Service 30-Day Limited Hardware Warranty: 30-Day Free Parts Exchange or Product Return Service HP warrants this hardware product against defects in materials and workmanship, for one (1) of the Warranty Entitlements above, from the date of purchase. Please refer to the Warranty Entitlement Information provided on the back cover of this guide. If you need more information on the content of there warranty entitlements as well as the way to obtain these services, please refer to the HP Warranty and Support Guide available on our web site www.hp.com/go/support. Neither HP, nor any of its designates, guarantee that all of the above Warranty Entitlements will be available in your country. For details, consult your local HP Sales and Service Office or HP Authorized Support Provider. HP Validation and Service Options If HP receives notice of a defect in your HP hardware product during the hardware product's warranty period, HP or its designate may, at its option and depending on warranty entitlement: 1) Repair the parts which prove to be defective OR, 2) Replace the parts which prove to be defective OR, 3) Provide, the customer, with the appropriate part(s) required for repair. In this event, HP may: • Provide you with written instructions for replacing the defective part(s). • Provide free telephone assistance for installation of the replacement component. • Prepay shipping charges, duties, and taxes for replacement parts sent to you as well as for any parts that HP asks to be returned. You will be billed for any defective part(s) not returned as requested by HP. HP reserves the right to validate any claims of defective products or components before repairing or replacing such products or components. IMPORTANT: Run HP e-DiagTools (HP Diagnostics Utility) before contacting HP for warranty service to obtain information that will be requested by a support agent. Before contacting HP for warranty service for your HP product: • Run HP's diagnostic software (refer to page 13) to diagnose your product and to obtain information that will be requested by a support agent. • Troubleshoot your system using support information provided on the HP support website at: For HP Vectra PCs For HP Brio PCs For HP e-pcs http://www.hp.com/go/vectrasupport http://www.hp.com/go/briosupport http://www.hp.com/go/e-pcsupport • Locate your proof of purchase date, indicated on your receipt, invoice, etc. • Have immediate access to the defective product for potential online or telephone troubleshooting by an HP service agent. HP Hardware Warranty 15