HP Brio ba300 hp brio ba300, ba410, quick user's guide - Page 16

HP Hardware Warranty Warranty entitlement description ON-SITE SERVICE: Description: On-site service for the central processing unit, including free parts exchange and labor, provided by an HP sales and Service Center representative or an HP Authorized Support Provider, during the product warranty period. Obtaining On-site service. If your product is eligible for on-site warranty service: • Contact your HP Customer Care Center, or an HP Sales and Service Office or an HP Authorized Support Provider. You may be required to supply proof of purchase. • Verify that the latest version of the BIOS and drivers are installed on your product. You will be asked to install the latest version of the BIOS and drivers before an HP Sales and Service Center representative or an HP Authorized Support Provider representative is dispatched to your site. FREE PARTS EXCHANGE SERVICE: Description: Free Parts Exchange Service for the central processing unit, keyboard and mouse provided by an HP Sales and Service Center or an HP Authorized Support Provider, during the product warranty period. Obtaining Free Parts Exchange. If your product is eligible for Free Parts Exchange: • Contact your HP Customer Care Center, or an HP Sales and Service Office or an HP Authorized Support Provider. You will be sent the necessary replacement parts for performing any repairs yourself. • HP is not responsible for, nor warrants your replacement parts or hardware product against, damage resulting from improper installation of replacement parts or the repair of your defective product by you or your designate. • You will be billed for any additional replacement parts required as a result of improper installation parts by you or your designate. RETURN TO BENCH SERVICE: Description: Return to Bench Service for the central processing unit, including free parts exchange and labor, provided by an HP Sales and Service Center or an HP Authorized Support Provider during the product warranty period. Obtaining Return to Bench. If your product is eligible for Return to Bench service: • Return your complete product in acceptable and repairable condition, to an HP Repair Center or an HP Authorized Support Provider within the product warranty period. Once the product has been repaired, it will be returned free of charge to the address you designate. • Return to Bench Service is limited to the repair of hardware failures only. • Run the HP diagnostic software provided with your product before returning your product for repair service. • Returned product failures caused by non-HP products - whether internal or external to the system processor unit - are subject to standard per-incident repair charges. • If a hardware failure is not found, you will be billed for the service provided. • You may be required to provide proof of the purchase date of your product before warranty service will be provided. International Warranty This warranty is extended worldwide under certain conditions to products which are reshipped by the original purchaser either for his own use or provided as an incidental part of systems integrated by the original purchaser. When available in the country of use, service is provided in the same manner as if the product was purchased in that country and can only be provided in countries where the product is designed to operate. Also, standard warranty service response time is subject to change due to local parts availability. If the product is not normally sold by HP in the country of use, it may need to be returned to the country of purchase for service. Please check with your local HP Sales and Service Office or HP Authorized Support Provider for more information. 16 HP Hardware Warranty