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HP D2460 User Guide - Page 70

Check the printer cable connection, Cancel All Documents - deskjet troubleshooting

UPC - 808736786652

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Chapter 11 • The printer is turned on. • The print cartridges are the correct print cartridges for the printer and are properly installed. For more information, see Print cartridges and Installation instructions. • The paper or other media is correctly loaded in the paper tray. • The printer cover is closed. • The rear access door is attached. Check the printer cable connection If your printer and computer are connected with a USB cable and the devices are not communicating with each other, try the following: • Make sure the power cord is firmly connected to the printer and plugged into a power outlet. • Check the USB cable. If you are using an older cable, it might not be working properly. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. • Check the connection from your printer to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your printer. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your printer off and then on again. • If you are connecting the printer through a USB hub, make sure the hub is turned on. If the hub is on, try connecting the printer directly to your computer. • Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn your printer off and then on again. NOTE: For best printing performance, use a USB 2.0 compatible cable. Clear the print queue Cause: When you start a print job, it is sent to a list called the "print queue." If the printer stops printing before the job is complete, the print job might be stalled in the print queue. Solution: To resolve a print job that is stalled in the queue 1. For Windows 2000, click Start, click Settings, and then click Printers. For Windows XP, click Start, and then click Printers and Faxes. 2. Double-click the name of the HP Deskjet printer. 3. Click the Printer menu, and then click Pause Printing. 4. Click the Printer menu again, and then click Cancel All Documents. 5. Click Yes to confirm the cancellation. 6. Click the Printer menu, and then uncheck Pause Printing. 7. If there are still documents in the list, restart the computer. 8. After restarting, if there are still documents in the list, repeat steps 1 - 6. 68 Troubleshooting

Section	Page
Contents	3
Welcome	7
Special features	9
Get started	10
The printer at a glance	10
Buttons and lights	11
Power button and light	12
Cancel button	12
Photosmart Essential button	13
Paper tray	13
Unfold the paper tray	13
Use the paper tray	15
Fold the paper tray	15
Print cartridges	17
Replace print cartridges	18
Ink-backup mode	18
Ink-backup mode output	19
Exit ink-backup mode	19
Connect the printer	20
USB	20
Print using the Photosmart Essential button	21
About the Photosmart Essential button	21
About the HP Photosmart Software	21
Print photos	22
Print borderless photos	22
Print photos with a border	24
HP Real Life Technologies photo fix	26
Photo print cartridge	26
Exif Print	27
Store and handle photo paper	27
Save money when printing photos	28
Print other documents	29
Print e-mail	29
Print documents	30
Print letters	31
Print envelopes	32
Print postcards	33
Print index cards and other small media	34
Print labels	35
Print CD/DVD tattoos	36
Print transparencies	37
Print brochures	37
Print greeting cards	38
Print booklets	39
Print posters	41
Print iron-on transfers	42
Printing tips	44
Print a test page	44
Printing shortcuts	44
Create printing shortcuts	45
Set the page order	45
Fast/Economical printing	46
Print multiple pages on a single sheet of paper	46
Print in grayscale	46
Two-sided printing	47
Print preview	47
Set a custom paper size	48
Select a paper type	48
Change the print speed or quality	48
Print resolution	49
Maximum dpi	49
Resize a document	50
Bound two-sided documents	50
Printer software	52
Make the HP Deskjet the default printer	52
Set default print settings	52
Printer Properties dialog box	53
What's This? help	54
Ink Status window	54
Download printer software updates	55
Maintenance	56
Install print cartridges	56
Print cartridge combinations	56
Selection numbers	56
Printing with one print cartridge	57
Installation instructions	57
Align print cartridges	59
Automatically clean print cartridges	59
Calibrate color	60
View estimated ink levels	60
Maintain the printer body	61
Remove ink from your skin and clothing	61
Manually clean print cartridges	61
Maintain print cartridges	62
Print cartridge storage and handling	63
Print cartridge protector	63
Printer Toolbox	64
Troubleshooting	65
Error messages	65
Print cartridge error messages	65
Other error messages	66
Installation problems	66
Power light is on or flashing	68
What the flashing light means	69
If an error message appears	69
If no error message appears	69
Printer does not print	69
Verify the following	69
Check the printer cable connection	70
Printer is stalled	71
If the printer still does not print	71
Document prints slowly	71
Print cartridge problems	72
Paper problems	75
Paper jam	75
Out of paper message	77
Printer prints on multiple sheets at once	77
Photos do not print correctly	78
Check the paper tray	78
Check the printer properties	78
Problems with borderless documents	78
Borderless printing guidelines	78
Image is printed at an angle	79
Fading occurs on the edges of a photo	79
Photo has an unwanted border	79
For small photo paper	80
For small photo paper with a tear-off tab	80
Print quality is poor	81
Document is misprinted	82
Text and images are misaligned	83
Document is printed off-center or at an angle	83
Parts of the document are missing or printed in the wrong place	83
Envelope is printed at an angle	83
Document does not reflect the new print settings	83
If you continue to have problems	84
HP support	86
Ink cartridge warranty information	86
Support process	86
HP support by phone	87
Phone support period	87
Placing a call	87
After the phone support period	87
Order supplies	88
Order paper or other media	88
Order print cartridges	88
Order other supplies	88
Technical information	90
Printer specifications	90
Environmental product stewardship program	90
Paper use	91
Plastics	91
Material safety data sheets	91
Recycling program	91
HP inkjet supplies recycling program	91
Energy consumption	91
Disposal of Waste Equipment by Users in Private Households in the European Union	92
Regulatory notices	93
FCC statement	93
LED indicator statement	93
Notice to users in Korea	93
VCCI (Class B) compliance statement for users in Japan	93
Notice to users in Japan about power cord	94

Match case Limit results 1 per page

•

The printer is turned on.

•

The print cartridges are the correct print cartridges for the printer and are properly

installed.

For more information, see

Print cartridges

and

Installation instructions

•

The paper or other media is correctly loaded in the paper tray.

•

The printer cover is closed.

•

The rear access door is attached.

Check the printer cable connection

If your printer and computer are connected with a USB cable and the devices are not

communicating with each other, try the following:

•

Make sure the power cord is firmly connected to the printer and plugged into a power

outlet.

•

Check the USB cable. If you are using an older cable, it might not be working properly.

If you experience problems, the USB cable might need to be replaced. Also verify

that the cable does not exceed 3 meters (9.8 feet) in length.

•

Check the connection from your printer to your computer. Verify that the USB cable

is securely plugged into the USB port on the back of your printer. Make sure the other

end of the USB cable is plugged into a USB port on your computer. After the cable is

connected properly, turn your printer off and then on again.

•

If you are connecting the printer through a USB hub, make sure the hub is turned on.

If the hub is on, try connecting the printer directly to your computer.

•

Try connecting the USB cable to another USB port on your computer. After you check

the connections, try restarting your computer. Turn your printer off and then on again.

NOTE:

For best printing performance, use a USB 2.0 compatible cable.

Clear the print queue

Cause:

When you start a print job, it is sent to a list called the “print queue.” If the

printer stops printing before the job is complete, the print job might be stalled in the

print queue.

Solution:

To resolve a print job that is stalled in the queue

For Windows 2000, click

Start

, click

Settings

, and then click

Printers

. For

Windows XP, click

Start

, and then click

Printers and Faxes

Double-click the name of the HP Deskjet printer.

Click the

Printer

menu, and then click

Pause Printing

Click the

Printer

menu again, and then click

Cancel All Documents

Click

Yes

to confirm the cancellation.

Click the

Printer

menu, and then uncheck

Pause Printing

If there are still documents in the list, restart the computer.

After restarting, if there are still documents in the list, repeat steps 1 – 6.

Chapter 11

Troubleshooting