HP Designjet 130 Quick Reference Guide - Page 33

The Problem is a Partial or Blank Image is Printed - error messages

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English HP Designjet 130/130nr Printer - Quick Reference Guide The Problem is a Partial or Blank Image is Printed If none or only a part of your print appears, there are two things to check: • Is the printer properly connected to the network? If the printer is not connected properly, or if the network is busy, you might not get all of your print. • Is my print job valid? If your print job is not valid, you have instructed the printer to do something that is not possible. Checking network connectivity First check that the printer and any network cables are securely connected to the printer. If you are using parallel cables, ensure that it is also firmly connected to the computer and is IEEE 1284 compatible. Check bi-directional communication or printer port sharing, according to your type of connection: • USB: If you are sharing the USB port with other devices, there may be a conflict between the printer and other devices such as zip drives or scanners. Therefore, stop sharing the USB port with other devices. • Parallel: Disable bi-directional communication or stop sharing the parallel port with other devices. • Network: Make sure that you are using a 100 Mbps network. If your network is only working at 10 Mbps and there is heavy traffic on the network, communication between your computer and your printer may be halted. Ping the printer to make sure that it is correctly connected: • On Windows, choose Run... from the Start menu, then in the command window, type ping followed by the IP address of the printer. For example: ping 192 10.17.193. • On Mac systems, click Applications > Utilities > Network Utility, open the Ping tab, and type the IP address of the printer. Check that the ping command returns a message indicating that the printer is reachable. If it does not, check the network configuration is correct. Refer to the Using Your Printer CD for details of how to do this. Checking your print job is valid First check for any error messages from the print software or from the operating system that might explain why the print does not appear. Messages related to memory could indicate that the system does not have enough memory to print your image. ...continued on next page... 31

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HP Designjet 130/130nr Printer - Quick Reference Guide
31
English
The Problem is a Partial or Blank Image is Printed
If none or only a part of your print appears, there are two things to check:
•
Is the printer properly connected to the network? If the printer is not
connected properly, or if the network is busy, you might not get all of your
print.
•
Is my print job valid? If your print job is not valid, you have instructed the
printer to do something that is not possible.
Checking network connectivity
First check that the printer and any network cables are securely connected to the
printer. If you are using parallel cables, ensure that it is also firmly connected to
the computer and is IEEE 1284 compatible.
Check bi-directional communication or printer port sharing, according to your
type of connection:
•
USB: If you are sharing the USB port with other devices, there may be a
conflict between the printer and other devices such as zip drives or
scanners. Therefore, stop sharing the USB port with other devices.
•
Parallel: Disable bi-directional communication or stop sharing the parallel
port with other devices.
•
Network: Make sure that you are using a 100 Mbps network. If your
network is only working at 10 Mbps and there is heavy traffic on the
network, communication between your computer and your printer may be
halted.
Ping the printer to make sure that it is correctly connected:
•
On Windows, choose Run... from the Start menu, then in the command
window, type ping followed by the IP address of the printer. For example:
ping 192 10.17.193.
•
On Mac systems, click Applications > Utilities > Network Utility, open the
Ping tab, and type the IP address of the printer.
Check that the ping command returns a message indicating that the printer is
reachable. If it does not, check the network configuration is correct. Refer to the
Using Your Printer
CD for details of how to do this.
Checking your print job is valid
First check for any error messages from the print software or from the operating
system that might explain why the print does not appear. Messages related to
memory could indicate that the system does not have enough memory to print
your image.
...continued on next page...