HP DeskJet Ink Advantage Ultra 4800 User Guide - Page 96

Control panel error codes and status, Control panel error codes

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NOTE: When Auto-Off is enabled, the printer will automatically turn off after two hours of inactivity to help reduce energy use. For more information, see Auto-Off on page 39. Resolve printer failure ● Turn the printer off, then on. If that does not resolve the problem, contact HP. Control panel error codes and status NOTE: The HP Smart app provides detailed information for printer warnings and errors. Open the app and check the printer status, and then follow the onscreen instructions to fix the issue. Then check the following for additional assistance if needed. ● Control panel error codes ● Control panel ink error status ● Control panel paper error status Control panel error codes If the Number of copies icon on the printer display changes to a number, blinking together with the letter E at the left side, it indicates the printer is in an error state. The letter E and the number work as error codes. Light behavior Cause and Solution The letter E and the number 0 are blinking. At the same time, one or both of the Ink Level icons are blinking and the Ink Alert light is blinking. There is a problem with the indicated cartridges. Check for an error message in the HP Smart app or in the printer software and resolve it by following the on-screen instructions. The letter E and the number 1 are blinking. At the same time, the Resume light is blinking. The printer receives a printing job, starts feeding paper, and detects that the paper width for the printing job is bigger than the width of the loaded paper. Press either the Resume button ( ) or the Cancel button ( ) to cancel the printing job and eject paper. To avoid the paper size mismatch problem, do one of the following before printing. ● Change the paper size setting for the printing job to match the paper loaded. ● Remove all paper from the input tray, and then load paper that matches the paper size setting for the printing job. TIP: You can change the default paper size automatically detected by the printer. For more information, see Change the default paper size detected by printer on page 16. 90 Chapter 9 Solve a problem ENWW

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NOTE:
When Auto-Off is enabled, the printer will automatically turn off after two hours of inactivity to help
reduce energy use. For more information, see
Auto-Off
on page
39
.
Resolve printer failure
●
Turn the printer off, then on. If that does not resolve the problem, contact HP.
Control panel error codes and status
NOTE:
The HP Smart app provides detailed information for printer warnings and errors. Open the app and
check the printer status, and then follow the onscreen instructions to fix the issue. Then check the following
for additional assistance if needed.
●
Control panel error codes
●
Control panel ink error status
●
Control panel paper error status
Control panel error codes
If the
Number of copies
icon on the printer display changes to a number, blinking together with the letter E at
the left side, it indicates the printer is in an error state. The letter E and the number work as error codes.
Light behavior
Cause and Solution
The letter E and the number 0 are blinking. At the same time, one
or both of the
Ink Level
icons are blinking and the
Ink Alert
light
is blinking.
There is a problem with the indicated cartridges. Check for an
error message in the HP Smart app or in the printer software and
resolve it by following the on-screen instructions.
The letter E and the number 1 are blinking. At the same time, the
Resume
light is blinking.
The printer receives a printing job, starts feeding paper, and
detects that the paper width for the printing job is bigger than the
width of the loaded paper.
Press either the
Resume
button (
) or the
Cancel
button
(
) to cancel the printing job and eject paper.
To avoid the paper size mismatch problem, do one of the
following before printing.
●
Change the paper size setting for the printing job to match
the paper loaded.
●
Remove all paper from the input tray, and then load paper
that matches the paper size setting for the printing job.
TIP:
You can change the default paper size automatically
detected by the printer. For more information, see
Change the
default paper size detected by printer
on page
16
.
90
Chapter 9
Solve a problem
ENWW