HP DeskJet Ultra Ink Advantage 2029 User Guide - Page 27

Solve a problem, Improve print quality

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7 Solve a problem This section contains the following topics: • Improve print quality • Clear a paper jam • Unable to print • HP support Improve print quality 1. Make sure you are using genuine HP cartridges. 2. Check the print properties to make sure you have selected the appropriate paper type and print quality from the Media drop-down list. In the Printer Software, click Print and then click Set Preferences to access the print properties. 3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels. If the print cartridges are low on ink, consider replacing them. 4. Align the printer cartridges. NOTE: Aligning the cartridges ensures high-quality output. The Printer Software prompts you to align the cartridges every time you install a new cartridge. If you remove and reinstall the same print cartridge, the Printer Software will not prompt you to align the print cartridges. The HP Printer remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. To align the cartridges from the Printer Software a. Load letter or A4 unused plain white paper into the input tray. b. In the Printer Software, click Print and then click Maintain Your Printer to access the Printer Toolbox. c. The Printer Toolbox appears. d. Click the Device Services tab, and then click Align Ink Cartridges. The product prints an alignment sheet. 5. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page a. Load letter or A4 unused plain white paper into the input tray. b. In the Printer Software, click Print and then click Maintain Your Printer to access the Printer Toolbox. c. Click the Device Reports tab, and then click Print Diagnostic Information to print a diagnostics page. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then automatically clean the cartridges. Solve a problem Solve a problem 25

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7
Solve a problem
This section contains the following topics:
•
Improve print quality
•
Clear a paper jam
•
Unable to print
•
HP support
Improve print quality
1.
Make sure you are using genuine HP cartridges.
2.
Check the print properties to make sure you have selected the appropriate paper type and print quality from the
Media
drop-down list. In the Printer Software, click
Print
and then click
Set Preferences
to access the print
properties.
3.
Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check
the estimated ink levels
. If the print cartridges are low on ink, consider replacing them.
4.
Align the printer cartridges.
NOTE:
Aligning the cartridges ensures high-quality output. The Printer Software prompts you to align the
cartridges every time you install a new cartridge. If you remove and reinstall the same print cartridge, the
Printer Software will not prompt you to align the print cartridges. The HP Printer remembers the alignment
values for that print cartridge, so you do not need to realign the print cartridges.
To align the cartridges from the Printer Software
a
.
Load letter or A4 unused plain white paper into the input tray.
b
.
In the Printer Software, click
Print
and then click
Maintain Your Printer
to access the
Printer Toolbox
.
c
.
The
Printer Toolbox
appears.
d
.
Click the
Device Services
tab, and then click
Align Ink Cartridges
. The product prints an alignment sheet.
5.
Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page
a
.
Load letter or A4 unused plain white paper into the input tray.
b
.
In the Printer Software, click
Print
and then click
Maintain Your Printer
to access the
Printer Toolbox
.
c
.
Click the
Device Reports
tab, and then click
Print Diagnostic Information
to print a diagnostics page.
Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the
color and black boxes, or no ink in portions of the boxes, then automatically clean the cartridges.
Solve a problem
25
Solve a problem