HP DeskJet Ultra Ink Advantage 2029 User Guide - Page 30

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Solve a problem Chapter 7 If the above solutions do not resolve the problem, click here for more online troubleshooting. Prevent paper jams • Do not overfill the input tray. • Remove printed papers from the output tray frequently. • Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. • Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. Unable to print If you are having trouble printing, you can download the HP Print Diagnostic Utility, which can troubleshoot this issue for you automatically. To get the utility, click the following link: Take me to the HP Printing Diagnostic Utility download page. NOTE: The HP Print Diagnostic Utility is supported for Windows only, and may not be available in all languages. Resolve print issues Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages and resolve. 2. Disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. Right-click the icon for your product and select See what's printing to open the print queue. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Doubleclick the icon for your product to open the print queue. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. Double-click the icon for your product to open the print queue. b. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. c. If you made any changes, try to print again. 4. Verify that the product is set as the default printer. To verify that the product is set as the default printer a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Make sure the correct product is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer. d. Try using your product again. 28 Solve a problem

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If the above solutions do not resolve the problem,
click here for more online troubleshooting
.
Prevent paper jams
•
Do not overfill the input tray.
•
Remove printed papers from the output tray frequently.
•
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
•
Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray
must be the same size and type.
•
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide
does not bend the paper in the input tray.
•
Do not force paper too far forward in the input tray.
Unable to print
If you are having trouble printing, you can download the HP Print Diagnostic Utility, which can troubleshoot this issue
for you automatically. To get the utility, click the following link:
Take me to the HP Printing Diagnostic Utility download page.
NOTE:
The HP Print Diagnostic Utility is supported for Windows only, and may not be available in all languages.
Resolve print issues
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the
following in order:
1.
Check for error messages and resolve.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the product is not paused or offline.
To verify that the product is not paused or offline
a
.
Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
. Right-click the icon for your
product and select
See what's printing
to open the print queue.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
. Double-
click the icon for your product to open the print queue.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and
Faxes
. Double-click the icon for your product to open the print queue.
b
.
On the
Printer
menu, make sure there are no check marks next to
Pause Printing
or
Use Printer
Offline
.
c
.
If you made any changes, try to print again.
4.
Verify that the product is set as the default printer.
To verify that the product is set as the default printer
a
.
Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and
Faxes
.
b
.
Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c
.
If the wrong product is set as the default printer, right-click the correct product and select
Set as Default
Printer
.
d
.
Try using your product again.
Chapter 7
28
Solve a problem
Solve a problem