HP Deskjet 3810/3820 HP Deskjet 3820 Series printers - (English) Macintosh Use - Page 93

troubleshooting problems with the tri-color or black print cartridge, problem, solution

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checking the print cartridge status 1. tri-color cartridge problem icon 2. black cartridge problem icon 3. tri-color cartridge low-ink icon 4. black cartridge low-ink icon 5. cartridges OK icon 6. black indicator arrow troubleshooting problems with the tri-color or black print cartridge If the black arrow points to a print cartridge problem icon, the print cartridge is either missing, improperly installed, defective, or is the wrong print cartridge for the printer. Perform the following tasks to correct the problem: problem The print cartridge is missing Both print cartridges are installed, but the printer is not printing solution Insert both the black and tri-color print cartridges 1. Remove and reinsert the print cartridges. 2. If there is still a problem, verify that the correct print cartridges are installed. See print cartridges for part numbers. 3. Replace the print cartridges if the problem persists. See replacing print cartridges for directions. solving problems with low ink file:///C|/Projects/Subway/Mac_UG/ug_printcartridge_statuslight_fs.html (2 of 3) [1/17/2002 3:22:49 PM]

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checking the print cartridge status
1. tri-color cartridge problem icon 2. black cartridge problem icon
3. tri-color cartridge low-ink icon 4. black cartridge low-ink icon
5. cartridges OK icon 6. black indicator arrow
troubleshooting problems with the tri-color or black print cartridge
If the black arrow points to a print cartridge problem icon, the print cartridge is either missing,
improperly installed, defective, or is the wrong print cartridge for the printer. Perform the
following tasks to correct the problem:
problem
solution
The print cartridge is
missing
Insert both the black and tri-color print
cartridges
Both print cartridges
are installed, but the
printer is not printing
1.
Remove and
reinsert the print
cartridges
.
2.
If there is still a problem, verify that the
correct print cartridges are installed.
See
print cartridges
for part numbers.
3.
Replace the print cartridges if the
problem persists. See
replacing print
cartridges
for directions.
solving problems with low ink
file:///C|/Projects/Subway/Mac_UG/ug_printcartridge_statuslight_fs.html (2 of 3) [1/17/2002 3:22:49 PM]