HP Desktop Pro G2 Maintenance and Service Guide - Page 8

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only)

.....................................................................................................

91

Installing HP PC Hardware Diagnostics Windows

.............................................................................

91

Using HP PC Hardware Diagnostics UEFI

.............................................................................................................

91

Starting HP PC Hardware Diagnostics UEFI

.......................................................................................

92

Downloading HP PC Hardware Diagnostics UEFI to a USB

flash

drive

..............................................

92

Downloading the latest HP PC Hardware Diagnostics UEFI version

..............................

92

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only)

.....................................................................................................

92

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

.............................................

93

Downloading Remote HP PC Hardware Diagnostics UEFI

.................................................................

93

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

.................

93

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number

............................................................................................................................

93

Customizing Remote HP PC Hardware Diagnostics UEFI settings

....................................................

93

11

Battery replacement

..................................................................................................................................

95

12

Power cord set requirements

......................................................................................................................

98

General Requirements

.........................................................................................................................................

98

Japanese Power Cord Requirements

...................................................................................................................

98

Country-Specific

Requirements

..........................................................................................................................

99

13

Statement of memory volatility

................................................................................................................

100

Nonvolatile memory usage

...............................................................................................................................

102

Questions and answers

.....................................................................................................................................

104

Using HP Sure Start (select models only)

..........................................................................................................

105

14

Specifications

..........................................................................................................................................

106

Index

...........................................................................................................................................................

107

viii

Section	Page
Product features	9
Front panel components	10
Rear panel components	11
Serial number location	12
Illustrated parts catalog	13
Computer major components	13
Miscellaneous parts	15
Routine care, SATA drive guidelines, and disassembly preparation	16
Electrostatic discharge information	16
Generating static	16
Preventing electrostatic damage to equipment	17
Personal grounding methods and equipment	17
Grounding the work area	17
Recommended materials and equipment	18
Operating guidelines	18
Routine care	19
General cleaning safety precautions	19
Cleaning the computer case	19
Cleaning the keyboard	20
Cleaning the monitor	20
Cleaning the mouse	20
Service considerations	21
Power supply fan	21
Tools and software requirements	21
Screws	21
Cables and connectors	21
Hard drives	22
Lithium coin cell battery	22
SATA hard drives	22
SATA data cable	23
SMART ATA drives	23
Cable management	23
Removal and replacement procedures	24
Preparation for disassembly	24
Access panel	25
System board connections	26
WLAN module	27
Expansion cards	28
Front bezel	31
Removing bezel blank	32
Drives	33
Drive positions	33
Removing and installing drives	33
Removing the optical drive	33
Installing an optical drive	35
Removing the drive cage	36
Installing the drive cage	37
Removing a 3.5-inch hard drive	37
Installing a 3.5-inch hard drive	38
Removing a 2.5-inch hard drive	39
Installing a 2.5-inch hard drive	39
Memory	41
Populating DIMM sockets	41
Removing and installing DIMMs	42
Fan duct	44
Fan sink	45
Processor	47
Power supply	48
Wireless antenna	50
System board	51
Troubleshooting without diagnostics	52
Safety and comfort	52
Before you call for technical support	52
Helpful hints	53
Solving general problems	54
Solving power problems	57
Solving hard drive problems	58
Solving media card reader problems	60
Solving display problems	61
Solving audio problems	65
Solving printer problems	67
Solving keyboard and mouse problems	68
Solving hardware installation problems	69
Solving network problems	71
Solving memory problems	73
Solving CD-ROM and DVD problems	74
Solving USB flash drive problems	76
Solving front panel component problems	77
Solving Internet access problems	78
Solving software problems	78
Computer Setup (F10) Utility	80
Computer Setup (F10) Utilities	80
Using Computer Setup (F10) Utilities	80
Computer Setup–Main	81
Computer Setup—Security	82
Computer Setup—Configuration	83
Computer Setup—Boot Options	85
Computer Setup—Exit	86
Backing up, restoring, and recovering	87
Backing up information and creating recovery media	87
Using Windows tools	87
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	87
Restoring and recovery	88
Restoring, resetting, and refreshing using Windows tools	88
Recovering using HP Recovery media	88
Changing the computer boot order	88
POST error messages and diagnostic front panel LEDs and audible codes	89
POST numeric codes and text messages	89
Interpreting system validation diagnostic front panel LEDs and audible codes	94
Password security and resetting CMOS	96
Resetting CMOS	96
Resetting the password jumper	96
Using HP PC Hardware Diagnostics	98
Using HP PC Hardware Diagnostics Windows (select products only)	98
Downloading HP PC Hardware Diagnostics Windows	98
Downloading the latest HP PC Hardware Diagnostics Windows version	99
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	99
Installing HP PC Hardware Diagnostics Windows	99
Using HP PC Hardware Diagnostics UEFI	99
Starting HP PC Hardware Diagnostics UEFI	100
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	100
Downloading the latest HP PC Hardware Diagnostics UEFI version	100
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	100
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	101
Downloading Remote HP PC Hardware Diagnostics UEFI	101
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	101
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	101
Customizing Remote HP PC Hardware Diagnostics UEFI settings	101
Battery replacement	103
Power cord set requirements	106
General Requirements	106
Japanese Power Cord Requirements	106
Country-Specific Requirements	107
Statement of memory volatility	108
Nonvolatile memory usage	110
Questions and answers	112
Using HP Sure Start (select models only)	113
Specifications	114

HP Desktop Pro G2 Maintenance and Service Guide - Page 8

Using Remote HP PC Hardware Diagnostics UEFI settings select products only

Page 8 highlights