HP ENVY 13-ad000 Maintenance and Service Guide
HP ENVY 13-ad000 Manual
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- HP ENVY 13-ad000 | Maintenance and Service Guide - Page 1
HP ENVY 13 Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 2
and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2017 First Edition: May 2017 Document Part Number: 923742-002 Product notice This guide describes - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 5
the model number, serial number, product number, and warranty information 13 Computer components ...14 Miscellaneous parts ...23 4 Removal and replacement preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors ...26 Drive handling - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 6
...59 Updating Setup Utility (BIOS) ...59 Determining the BIOS version ...59 Downloading a BIOS update ...60 7 Using HP PC Hardware Diagnostics (UEFI) ...61 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 62 8 Specifications ...63 9 Backing up, restoring, and recovering ...64 Creating - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 7
11 Recycling ...71 Index ...72 vii - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 8
viii - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 9
1 Product description Category Product Name Processors Chipset Graphics Panel Memory Description HP ENVY 13 Laptop PC (model numbers 13-ad001 through 13-ad199) For use only on computer models with model numbers 13-ad001 through 13-ad099: ● Intel® Core™ i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 10
quad speakers Support for HP Audio Boost 2.0 with discrete amplifier Support for dual-array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software. Ethernet Integrated 10/100/1000 network interface card (NIC) Sensors Accelerometer Wireless Integrated - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 11
Power requirements Security Operating system Serviceability Description ● USB 3.x Support for the following AC adapters: ● 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) ● 65-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount) ● 45-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount) Support - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 12
2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 13
Right side Component (1) (2) (3) (4) USB Type-C port with HP Sleep and Charge USB 3.x port with HP Sleep and Charge AC adapter and battery light Power connector Description Connects a USB device that has a Type-C connector, provides data transfer, and even when the - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 14
. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. Connects - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 15
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display 7 - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 16
instead of a password logon. ▲ To use the fingerprint reader, tap or swipe the upper-left corner of the TouchPad. NOTE: Select products also support online payments through the fingerprint reader. Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 17
Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 18
Button and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 19
Special keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another key. Opens the Start menu. NOTE: Pressing the Windows key again - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 20
Bottom Component (1) Vent (2) Speakers (2) Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Produce sound. - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 21
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating be needed when travelling internationally or when contacting support. Locating the model number, serial number, product number, and - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 22
Computer components 14 Chapter 3 Illustrated parts catalog - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 23
Item Component Spare part number (1) 13.3-in display assembly: In natural silver finish: UHD, WLED, BrightView (3840×2160), uslim-flat (2.0-mm), UWVA, eDP1.3+PSR, narrow bezel 928479-001 (DBTS), TouchScreen display - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 24
Item Component Spare part number For use in the Netherlands 928504-B31 For use in Portugal 928504-131 For use in Russia 928504-251 For use in Saudi Arabia 928504-171 For use in Slovenia 928504-BA1 For use in South Korea 928504-AD1 For use in Spain 928504-071 For use in Switzerland - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 25
Item Component Spare part number For use in Taiwan 928505-AB1 For use in Thailand 928505-281 For use in Turkey 928505-141 For use in the United Kingdom 928505-031 For use in the United States 928505-001 Keyboard/top cover in silk gold finish with backlight (includes backlight cable and - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 26
Item (3) (4) Component For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway For use in France For use in Germany For use in Greece For use in Israel For use in Italy For use in Japan For use in Latin America For use in the Netherlands For use in Portugal For use in - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 27
Item Component Spare part number (5) Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non- 901229-855 vPro) WLAN module (6) Front speakers (include cables): For use only on computer models equipped with a graphics subsystem with discrete memory 928527-001 - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 28
Item Component Spare part number Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA memory, 8-GB of system memory, and a non-Windows operating system 926314-001 - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 29
subsystem with discrete memory 939283-001 (12) For use only on computer models equipped with a graphics subsystem with UMA memory 939284-001 (13) I/O bracket, left side 928467-001 (15) I/O bracket, right side 928468-001 (14) Wireless Antenna Kit (includes left and right wireless antenna - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 30
Item Component For use only on computer models equipped with a graphics subsystem with UMA memory Rubber Foot Kit (not illustrated, includes bottom cover rubber foot strip): In natural silver finish In silk gold finish Spare part number 928492-001 928496-001 928495-001 22 Chapter 3 Illustrated - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 31
) Duck head adapter for use in Europe and South Korea Gasket Kit HP external DVD±RW DL SuperMulti Drive HP USB-to-Gigabit RJ45 adapter HP USB Type-C-to-HDMI adapter HP USB Type-C-to-RJ45 adapter HP USB Type-C-to-USB-A dongle HP USB Type-C-to-VGA adapter Power cord (C5 connector, 1.00-m): For use - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 32
Component For use only on computer models equipped with a graphics subsystem with discrete memory For use only on computer models equipped with a graphics subsystem with UMA memory Spare part number 928499-001 928500-001 24 Chapter 3 Illustrated parts catalog - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 33
screw driver ● Magnetic screw driver ● Phillips P0 screw driver ● Torx5 screw driver Service considerations The following sections include some of the considerations that you must keep in mind parts. Apply pressure only at the points designated in the maintenance instructions. Tools required 25 - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 34
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 35
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 36
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 37
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 38
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 56 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 39
1. Remove the computer rubber foot strip (1). The rubber foot strip is available using spare part numbers 928496-001 (in natural silver finish) and 928495-001 (in silk gold finish). 2. Remove the following screws that secure the bottom cover to the computer: (2) Four Phillips PM2.0×6.1 screws (3) - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 40
Reverse this procedure to install the bottom cover. Bottom cover retention hooks Description For use only on computer models equipped with a graphics subsystem with discrete memory For use only on computer models equipped with a graphics subsystem with UMA memory Spare part number 928491-001 928492 - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 41
Battery Description 6-cell, 53-WHr, 2.55-AHr, Li-ion 3-cell, 51-WHr, 4.45-AHr, Li-ion Spare part number 921438-855 921439-855 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 42
Solid-state drive Description 1-TB, 2280 M.2, PCIe3×4, NVMe solid-state drive with TLC 512-GB, 2280 M.2, PCIe3×4, NVMe solid-state drive with TLC 512-GB, 2280 M.2, PCIe3×4, NVMe solid-state drive 360-GB, 2280 M.2, PCIe3×4, NVMe solid-state drive with TLC 256-GB, 2280 M.2, PCIe3×4, NVMe solid-state - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 43
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 44
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. 36 Chapter 5 Removal and replacement procedures - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 45
Front speakers Description For use only on computer models equipped with a graphics subsystem with discrete memory For use only on computer models equipped with a graphics subsystem with UMA memory Spare part number 928527-001 928528-001 Before removing the front speakers, follow these steps: 1. - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 46
Fans NOTE: The fan spare part kit includes the fan cable. Description Left fan for use only on computer models equipped with a graphics subsystem with discrete memory Right fan for use only on computer models equipped with a graphics subsystem with discrete memory Left fan for use only on computer - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 47
Remove the right fan: 1. Disconnect the right fan cable (1) from the system board. 2. Release the tape (2) that secures the right fan to the system board. 3. Remove the Phillips PM2.5×5.7 screw (3) that secures the right fan to the keyboard/top cover. 4. Remove the Phillips PM2.0×2.3 broad head - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 48
Power connector cable Description Power connector cable Spare part number 808155-020 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 49
Display assembly Description In natural silver finish: UHD, WLED, BrightView (3840×2160), uslim-flat (2.0-mm), UWVA, eDP1.3+PSR, narrow bezel (DBTS), TouchScreen display assembly (340 nits, 72% color gamut) FHD, WLED, BrightView (1920×1080), uslim-flat (2.4-mm), UWVA, eDP1.3+PSR, narrow bezel (DBTS - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 50
3. Release the adhesive support strip (3) that secures the display panel cable to the system board. 4. Release the ZIF connector (4) to which display panel cable is connected, and then disconnect - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 51
9. Remove the left I/O bracket (4). The left I/O bracket is available using spare part number 928467-001. 10. Remove the four Phillips PM2.5×5.7 screws (1) that secure the display assembly to the keyboard/top cover. 11. Lift the front edge of the keyboard/top cover (2) until it rests at an angle. - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 52
TouchPad cable NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part numbers 928451-001 (for use only on computer models equipped with a graphics subsystem with discrete memory) and 928452-001 (for use only on computer models equipped - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 53
TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number 928466-001. The TouchPad cable is available using spare part numbers 928451-001 (for use only on computer models equipped with a graphics - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 54
6. Remove the TouchPad (6). Reverse this procedure to install the TouchPad. 46 Chapter 5 Removal and replacement procedures - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 55
System board NOTE: The system board spare part kit includes a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N17S-LG (GeForce MX150) - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 56
Description Spare part number Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-MB L3 cache, 15-W), an NVIDIA N17S-LG (GeForce MX150) graphics subsystem with up to 2048MB of discrete video memory (256-MB×32 GDDR5×2 pieces, 1.5-V/7-Gbps), 4- - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 57
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 30), and then remove the following components: a. Battery (see Battery on page 33) b. Solid- - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 58
4. Remove the right I/O bracket (3). The right I/O bracket is available using spare part number 928468-001. 5. Remove the left I/O bracket (4). The left I/O bracket is available using spare part number 928467-001. 6. Remove the six Phillips PM2.0×3.4 screws (1) that secure the system board to the - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 59
8. Remove the system board retention hooks (3). The system board retention hooks are available using spare part number 928493-001. 9. Lift the left side of the system board (1) until it rests at an angle. 10. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 60
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description For use only on computer models equipped with a graphics subsystem with discrete memory For use only on computer models equipped with a graphics subsystem with UMA memory Spare part number 927920-001 - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 61
2. Remove the heat sink (2). NOTE: Steps 3 through 6 apply to computer models equipped with a graphics subsystem with UMA memory. See Steps 1 and 2 for heat sink removal information for computer models equipped with a graphics subsystem with discrete memory. 3. Remove the Mylar shielding (1) that - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 62
part kits. On computer models equipped with a graphics subsystem with discrete memory: Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Thermal paste is also used on the VGA component (3) and the heat sink section (4) that - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 63
On computer models equipped with a graphics subsystem with UMA memory: Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Component replacement procedures 55 - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 64
Rear speakers NOTE: The rear speaker spare part kit includes the cables. Description For use only on computer models equipped with a graphics subsystem with discrete memory For use only on computer models equipped with a graphics subsystem with UMA memory Spare part number 928527-001 928528-001 - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 65
Wireless antenna NOTE: The Wireless Antenna Kit includes the left and right wireless antenna cables and transceivers. Description For use only on computer models equipped with a graphics subsystem with discrete memory For use only on computer models equipped with a graphics subsystem with UMA - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 66
3. Remove the wireless antenna (3). Reverse this procedure to install the wireless antenna. 58 Chapter 5 Removal and replacement procedures - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 67
date and System BIOS), use one of these options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, and then select Specifications. ● Setup Utility (BIOS) 1. Start Setup - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 68
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 69
issues that are caused by the operating system or other software components. When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 70
Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 71
8 Specifications Metric U.S. Computer dimensions Width 30.5 cm 12.0 in Depth 21.6 cm 8.5 in Height 1.4 cm 0.6 in Weight Computer models equipped with a graphics subsystem with discrete 1.32 kg memory 2.91 lbs Computer models equipped with a graphics subsystem with UMA memory 1.26 kg - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 72
PC. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. You can find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 73
that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize from HP. You can find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 74
Recovery Download Tool (select products only) To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restore and recovery There are several options for recovering your - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 75
work, you can obtain recovery media for your system from support. You can find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 76
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 68 Chapter 9 Backing up - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 77
of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The power system of each country or region. ● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 78
, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 79
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 80
32 buttons left TouchPad 8 power 10 right TouchPad 8 C cables, service considerations 26 camera 7 camera light 7 caps lock light, identifying 52 HP PC Hardware Diagnostics (UEFI) using 61 HP Recovery Manager correcting boot problems 68 starting 67 HP Recovery media recovery 68 using 64 HP Recovery - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 81
product name 1 security 3 sensors 2 serviceability 3 solid-state drive 2 storage 2 video 2 wireless 2 product name 1 R rear speakers removal 56 spare part numbers 21, 56 recover options 66 recovery discs 65, 68 HP Recovery Manager 66 media 68 starting 67 supported discs 65 system 66 USB flash drive - HP ENVY 13-ad000 | Maintenance and Service Guide - Page 82
cable removal 44 spare part numbers 19, 44, 45 TouchPad zone, identifying 8 transporting guidelines 28 U USB 3.x port with HP Sleep and Charge 5 USB 3.x SuperSpeed port 6 USB Type-C port with HP Sleep and Charge 5, 6 USB Type-C-to-HDMI adapter, spare part number 23 USB Type-C-to-RJ45 adapter, spare
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HP ENVY 13 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.