HP ENVY 13-ag0000 Maintenance and Service Guide - Page 5

Table of contents

1

Product description

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1

2

Getting to know your computer

......................................................................................................................

4

Right side

...............................................................................................................................................................

4

Left side

.................................................................................................................................................................

5

Display

....................................................................................................................................................................

6

Keyboard area

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7

TouchPad

.............................................................................................................................................

7

Lights

...................................................................................................................................................

8

Speakers

..............................................................................................................................................

9

Special keys

.......................................................................................................................................

10

Action keys

........................................................................................................................................

11

Bottom

.................................................................................................................................................................

12

Labels

...................................................................................................................................................................

13

3

Illustrated parts catalog

..............................................................................................................................

15

Computer components

........................................................................................................................................

15

Foil Kit

..................................................................................................................................................................

17

Miscellaneous parts

.............................................................................................................................................

18

4

Removal and replacement preliminary requirements

.....................................................................................

20

Tools required

......................................................................................................................................................

20

Service considerations

.........................................................................................................................................

20

Plastic parts

.......................................................................................................................................

20

Cables and connectors

......................................................................................................................

21

Drive handling

...................................................................................................................................

21

Grounding guidelines

...........................................................................................................................................

22

Electrostatic discharge damage

........................................................................................................

22

Packaging and transporting guidelines

..........................................................................

23

Workstation guidelines

................................................................................

23

5

Removal and replacement procedures for Authorized Service Provider parts

...................................................

25

Component replacement procedures

..................................................................................................................

25

Bottom cover

.....................................................................................................................................

25

Battery

...............................................................................................................................................

27

WLAN module

....................................................................................................................................

28

v

Section	Page
Product description	9
Getting to know your computer	12
Right side	12
Left side	13
Display	14
Keyboard area	15
TouchPad	15
Lights	16
Speakers	17
Special keys	18
Action keys	19
Bottom	20
Labels	21
Illustrated parts catalog	23
Computer components	23
Foil Kit	25
Miscellaneous parts	26
Removal and replacement preliminary requirements	28
Tools required	28
Service considerations	28
Plastic parts	28
Cables and connectors	29
Drive handling	29
Grounding guidelines	30
Electrostatic discharge damage	30
Packaging and transporting guidelines	31
Workstation guidelines	31
Equipment guidelines	32
Removal and replacement procedures for Authorized Service Provider parts	33
Component replacement procedures	33
Bottom cover	33
Battery	35
WLAN module	36
Solid-state drive	38
Memory shield	40
Display assembly	42
Top speakers	44
Bottom speakers	46
Card reader board	47
TouchPad	48
Thermal module	50
Fan	53
System board	54
Power button	56
Volume button	57
Fingerprint reader module	58
Power connector cable	59
Top cover with keyboard	60
Using Setup Utility (BIOS)	61
Starting Setup Utility (BIOS)	61
Updating Setup Utility (BIOS)	61
Determining the BIOS version	61
Downloading a BIOS update	62
Using HP PC Hardware Diagnostics	63
Using HP PC Hardware Diagnostics Windows	63
Downloading HP PC Hardware Diagnostics Windows	63
Downloading the latest HP PC Hardware Diagnostics Windows version	64
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	64
Installing HP PC Hardware Diagnostics Windows	64
Using HP PC Hardware Diagnostics UEFI	64
Starting HP PC Hardware Diagnostics UEFI	65
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	65
Downloading the latest HP PC Hardware Diagnostics UEFI version	65
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	65
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	66
Downloading Remote HP PC Hardware Diagnostics UEFI	66
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	66
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	66
Customizing Remote HP PC Hardware Diagnostics UEFI settings	66
Backing up, restoring, and recovering	68
Using Windows tools	68
Creating HP Recovery media (select products only)	68
Using HP Recovery Manager to create recovery media	69
Before you begin	69
Creating the recovery media	69
Using the HP Cloud Recovery Download Tool to create recovery media	70
Restoring and recovery	70
Restoring, resetting, and refreshing using Windows tools	70
Restoring using HP Recovery Manager and the HP Recovery partition	70
Recovering using HP Recovery Manager	70
Recovering using the HP Recovery partition (select products only)	71
Recovering using HP Recovery media	71
Changing the computer boot order	72
Removing the HP Recovery partition (select products only)	72
Specifications	73
Power cord set requirements	74
Requirements for all countries	74
Requirements for specific countries and regions	74
Recycling	76

HP ENVY 13-ag0000 Maintenance and Service Guide - Page 5

Table of contents

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